Shipping Services
Value-driven shipping solutions to reliably reach consumers close to home or around the world
If your business ships e-commerce orders or other B2C shipments, DHL eCommerce has multiple international shipping service levels to meet your needs.
International Shipping Services
Backed by our strong group network and experience, we make it simple for you to ship with a full range of international shipping services.
DHL Parcel International Direct
DHL Parcel International Direct offers direct injection into key destinations around the world. End-to-end tracking with delivery confirmation and Duties and Taxes Paid clearance option.
Coverage: United States, New Zealand, Canada, and Europe
Transit Time: 4 to 7 business days3
Service Features:
- End-to-end tracking
- Standard compensation based on declared value or up to max. of AUD $100, whichever is lower
- Commercial customs clearance or duties and taxes paid by shipper
- Delivery through local delivery partners
Maximum Weight: Up to 20 kg3
Dimensions:
- Length must not exceed 120 cm3
- Width must not exceed 60 cm3
- Height must not exceed 60 cm3
Optional Services:
- Additional insurance for high value products available2
DHL Packet Plus International
Enhanced product for budget conscious e-tailers, promising a reliable delivery for light weight and lower value merchandise where tracking visibility is needed.
- (209.2 KB)
Coverage: Worldwide
Transit Time: Ranges based on destination
Service Features:
- Milestone tracking1
- Standard compensation based on declared value or up to max. of AUD $50, whichever is lower
- Simplified postal customs clearance, duties and taxes paid by receiver
- Delivery through local postal providers
Maximum Weight: Up to 2 kg
Dimensions:
- Length + Width + Height < 90 cm
- Length must not exceed 60 cm
- Minimum size: Must be greater than 90 x 140 mm
Optional Services:
- Additional insurance for high value products available2
DHL Packet International
The cost-effective delivery solution for light weight and lower value merchandise which do not require tracking visibility.
- (209.2 KB)
Coverage: Worldwide
Transit Time: Ranges based on destination.
Service Features:
- Simplified postal customs clearance, duties and taxes paid by receiver
- Delivery through local postal providers
Maximum Weight: Up to 2 kg
Dimensions:
- Length + Width + Height < 90 cm
- Length must not exceed 60 cm
- Minimum size: Must be greater than 90 x 140 mm
DHL Parcel International Standard
Easy to use and economical solution for merchandise weighing up to 20 kg with reliable delivery where tracking visibility is needed.
- (243.1 KB)
Coverage: Worldwide
Transit Time: Ranges based on destination
Service Features:
- Milestone tracking1
- Standard compensation based on declared value or up to max. of AUD $50, whichever is lower
- Simplified postal customs clearance, duties and taxes paid by receiver
- Delivery through local postal providers
Maximum Weight: Up to 20 kg
Dimensions:
- Length + Width + Height < 150 cm
- Length must not exceed 105 cm
Optional Services:
- Additional insurance for high value products available2
1Milestone tracking is showing up to 6 tracking events on the destination postal website and on the DHL eCommerce Customer Web Portal (certain countries only).
2Additional insurance is available via Shipment Value Protection from only AUD$1.50/pc for Packet Plus and AUD3.00/pc for Parcel Direct for increased coverage.
3Depending on destination for DHL Parcel International Direct.
Shipping to Europe?
Discover more about Europe’s Import One Stop Shop (IOSS).
Additional Services and Features
To further enhance our international shipping services, DHL eCommerce provides a broad selection of premium services.
Shipment Value Protection
DHL eCommerce Shipment Value Protection provides peace of mind to you and your customer, with increased coverage of the declared value up to a maximum of AUD$150 for DHL Packet Plus International and up to a maximum of AUD$300 for DHL Parcel products. This makes it easy to protect yourself against loss or damage to goods while they are in transit.
Service Disruption Alerts
If a natural disaster or other unforeseen event occurs that could affect your shipment delivery, we can inform you in a variety of ways. In your Customer Web portal account you can find service disruption information by continent as well.
Customer Web Portal and API Integration
DHL eCommerce Business Customers get access to the easy-to-use Customer Web Portal. The Portal offers various functionalities for shipment preparation and tracking.
- Automated label printing and immediate tracking number generation
- Upload in bulk for large merchants
- Immediate reports
Shipment Value Protection
DHL eCommerce Shipment Value Protection provides peace of mind to you and your customer, with increased coverage of the declared value up to a maximum of AUD$150 for DHL Packet Plus International and up to a maximum of AUD$300 for DHL Parcel products. This makes it easy to protect yourself against loss or damage to goods while they are in transit.
Service Disruption Alerts
If a natural disaster or other unforeseen event occurs that could affect your shipment delivery, we can inform you in a variety of ways. In your Customer Web portal account you can find service disruption information by continent as well.
Customer Web Portal and API Integration
DHL eCommerce Business Customers get access to the easy-to-use Customer Web Portal. The Portal offers various functionalities for shipment preparation and tracking.
- Automated label printing and immediate tracking number generation
- Upload in bulk for large merchants
- Immediate reports
Get Started With a Quote
If you’re interested in our Shipping Services, tell us a little bit about your business needs and we’ll have one of our E-Commerce Experts work out the details and get back to you.