Managing Your Account
Get help with invoices, payments, and account access.
Payment and Billing
DHL Express offers four main payment options for transport charges:
- Online via DHL MyBill
- By Direct Debit
- BACS
- Credit/Debit Cards
Personal Customers (Duty & VAT only)
If you have received a SMS or email message in respect of Duty and VAT charges for an import pending delivery, please follow the link in your message to make a payment online or go to On Demand Delivery.
If you have received an invoice, you can pay your Duty and VAT charges quickly and securely online using our ePayments service.
MyBill Account Holders
You can make fast and secure invoice payments using our e-Payments service available within the MyBill website.
Access MyBill
Setting up an account on Direct Debit is easy using our online form.
DHL International (UK) Ltd Direct Debit Form
Should your bank/building society require two signatories to process a Direct Debit request, please call us on 0344 248 0777 for a manual Direct Debit mandate.
Please quote your account number and postal address on all correspondence.
How to pay by BACS?
- Quote your own details, such as your 'DHL Account Number', your 'Company Name' or the 'Invoice Number(s)' so that when payment is received by DHL, we know who to allocate it to.
- If you are settling your invoices by BACS, please ensure that 'cleared funds' are received by DHL by the last working day of each month.
Please pay into this account-
Account Number: 91406396
Sort Code: 40-02-50
Swift Code: MIDLGB22
IBAN No: GB33MIDL40025091406396
To make a payment by Credit or Debit card, please refer to our Online Payment options above.
No, you can pay per shipment sent using a credit card with our online services or in DHL Service Points.
Rate Changes and Service Changes
DHL Express adjusts its prices annually to address inflation and help maintain service quality. This takes into account factors such as:
- Currency dynamics
- Administrative costs linked to regulation and security
- Continued investment in air and ground networks
- Technology and service improvements
You can use DHL Express online tools to get a rate quote or calculate shipping costs:
Yes. The new standard rates are reflected in DHL shipping systems from 1 January each year.
Account Protection in MyDHl+
As a DHL Express account administrator, you should log in to DHL Express using the same email address that received the account request and enter your password.
- Once logged in:
- Go to My Shipment Settings
- Select Access eSecure
- Select Authorised User
- Choose status: Pending to view requests
- Select the request and click Approve.
This usually means you are logged in with a different email address.
Log in using the same email address that received the account request. Use Forgotten/Reset Password if you have forgotten your password.
You can use the My Domain feature.
This allows you to specify which email domains may send account requests. Requests from any other domain are automatically rejected.
Yes. You can use the Authorised Domain feature.
This allows you to specify which email domains should be approved automatically. Requests from any other email domain will be rejected.
Once logged in to DHL Express:
- Go to My Shipment Settings
- Select Access eSecure
- Select Authorised User
- Choose status: Approved to view active authorisations
- Select the entry listed and click Reject
The authorisation will be revoked immediately.
