Large Item Home Delivery

Delivering the experience of ‘shopping with you’ into the homes of your customers.

If you need to deliver sofas, beds, kitchens, bathrooms, white goods, DIY products or furniture, our Large Item Home Delivery solution reaches every UK postcode every day with a focus on customer service, meaning you can deliver an unbeatable service to customers without any geographical restrictions.

And our solution makes it easy for your customers to book, track and receive their products – whenever and wherever they want them. Plus we capture specific delivery and installation customer feedback to improve our training and satisfaction levels.

We can offer you flexibility to suit your specific needs – dedicated, shared or a mix of the two. Whichever your preference, your products are stored and handled with the quality they deserve.

We minimise failed deliveries by putting the consumer in control of their appointment. We provide convenient delivery dates and 2hr windows via the booking portal and keep customers informed to confirm the booking slot, and reminders throughout to allow for any rescheduling. Accurate delivery locations are assessed ahead of time using market leading technologies such as What3Words. We’ll also perform a pre delivery assessment to minimize any access limitations or damage risk and call the morning and 1hr prior to delivery. Once the consumer has the product, we’ll follow up with an easy to access satisfaction survey to continually build service levels.

We take our responsibility to sustainability seriously and we’re proud to be the sustainability leader in logistics. We have repeatedly set the bar high – from introducing the industry’s first green product to becoming the first logistics company to commit to a zero emissions target. Our solution covers packaging removal and removal of old appliances so that we can recycle and minimize the use of landfill. Plus our investment in new vehicle powertrains such as gas and electric all support our drive into a cleaner greener fleet.

Our Solution Covers

Warehousing

With DHL, your goods are stored safe and securely within our network of 44 strategic locations. Allowing us to deliver them anywhere across the UK.

Delivery

With our Two-Person Delivery teams, DHL can deliver your goods to the right location designated by your customer. Through intelligent communications, customers can pick and choose their delivery dates, times and provide pre delivery information and driver feedback. All helping to enable a successful first time delivery.

Unpacking, assembly, installation and returns

DHL can do more than just deliver your goods. We also assemble and install, such as furniture or electrical appliances. When we unpack your goods, we’ll also remove and dispose any packaging and dispose any replaced appliances, furniture or mattresses.

Customer services

Operated by a highly trained customer service team with full order tracking, our team provides full visibility of products across the customer delivery journey.

Dear User,

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