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Retail Expertise

With more than 400 international fulfillment centres, DHL Supply Chain delivers secure, agile and sustainable solutions

Our retail supply chain solutions span a wide variety of retailers, from hypermarkets to convenience stores, e-retailers to department stores, Do-it-Yourself, electrical and furniture stores to coffee shops. Our deep retail supply chain experience and best-in-class IT platform ensure our customers have constant visibility and speed, multi-channel delivery and a consistent customer experience globally.

Market Trends
  • Worldwide retail ecommerce sales will make up 22.3% of total retail sales by 2023, estimates show
  • Retailers need to deliver a seamless transition between in-store and online channels
  • Consumers are seeking more personalisation, in product and shopping experience
Retail Supply Chain Impact
  • Omnichannel retail requires tailored logistics networks, end-to-end visibility, and both descriptive and predictive data analytics
  • Risk mitigation, improved supply chain resilience and sustainability require supply chain reengineering with more regional nodes and last mile innovation
Deliver supply chain excellence for every retail market
  • Extensive global retail capabilities while achieving cost-efficiency and profitability
  • Multiple channels approach, ensuring speed, responsiveness and end-to-end security
  • Agile and sustainable solutions, from planning through distribution and returns

Deep Retail Expertise

General Merchandise Retailers

Our solutions increase competitive advantage and win new market share for a wide range of general merchandise retailers. Our retail expertise and capabilities increase efficiency, enhance multi-channel delivery and offer a more personalised customer experience.

Retail Expertise Includes:
  • Department stores
  • Supermarkets
  • Hypermarkets
  • Grocery stores
  • Convenience stores
  • Discount stores

Specialised Retailers

Our extensive network capabilities enable specialised retailers to successfully compete and thrive in an increasingly consumer-driven environment. Our solutions improve demand forecasting and stock availability, reduce lead times and maximise margins.

Retail Expertise Includes:
  • DIY stores
  • Furniture stores
  • Electrical home appliances shops
  • Toy stores
  • Office supply stores
  • Coffee shops


Our logistics expertise enables fashion retailers to cost-effectively deliver garments to market, while rapidly and accurately fulfilling orders across multiple sales channels. Efficient reverse logistics manage returns and keep the industry moving.

Retail Expertise Includes:
  • Clothing stores
  • Clothing accessories stores
  • Boutiques


Our logistics solution for high value products ensures the security of luxury goods as well as overcoming the key challenges of globalisation, consolidation and diversification.

Retail Expertise Includes:
  • Jewellery
  • Watches
  • Leather goods
  • Designer clothing

Hotels, Restaurants and Catering

Our integrated supply chain approach delivers highly specialised requirements including multi-temperature and humidity-controlled environments for perishable items. Our optimised transport and streamlined sourcing maximises the efficiency of repeat purchasing processes.

Retail Expertise Includes:
  • Hotels
  • Restaurants
  • Catering services

Explore our Solutions

Our Capabilities and Operating Standards

Global Reach and Speed to Market

Gaining access to new markets with consistent, high-quality operations, no matter the geography, requires the robust global network of a valued logistics partner. As retail experts, we offer the broadest, most comprehensive range of global logistics operations.

Omni Channel Logistics

With consumers buying both offline and online, an agile omnichannel logistics strategy is at the heart of customer-centric retail organisations. Our modular offering allows customers to partner with us with a high level of flexibility and customisation to build unique solutions. We provide B2C and B2B e-commerce and traditional fulfillment solutions that synchronise inventory, logistics and distribution functions across all sales channels to meet consumer demand.


End-to-end Logistics Control

Remove the complexities of implementing supply chain efficiencies, managing security, and integrating multiple electronic and mobile sales channels. With our easily replicable solutions for our retail customers we set up new facilities, partnerships and services, reducing costs and introducing lean logistics processes with the highest quality operational and health and safety standards.




Retail companies face increased pressure to reduce their carbon footprint, deliver positive social impact and foster responsible business practices. Due to our retail expertise, we enable our customers to achieve their sustainability targets through concrete Environmental, Social and Governance (ESG) priorities across our warehousing, transportation and packaging solutions.



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