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CONTACT US

Do you have an inquiry about DHL eCommerce or DHL Parcel products and services?
Our customer service team will be happy to help.

Please consider that we can only offer support in case you receive a shipment from one of the above organizations or if you are a business customer planning to send frequent international shipments. Private customers can send their international shipments via the local post office.

Please call us if you need immediate assistance.

Customer Service Number

+ 49 228 92 95 95 95 (English speaking only)

Opening Times

Monday - Friday: 8 am - 6 pm

Saturday: Closed

Sunday: Closed

Please note that Customer Service will be closed on 25th of December and 1st of January.

Contact DHL Parcel

Do you have an inquiry about DHL Parcel products and services? Our customer service team will be happy to help:

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If you would like to learn more about how DHL uses your personal data, please read our privacy statement.

Our Services For Consumers

Tracking

Are you expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel?

Track Your Shipment

FAQs

Do you have a question regarding tracking or delivery?

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