VALUE ADDED SERVICE - DOMESTIC DELIVERIES TO CONSUMERS

WE INVOICE THE THIRD PARTY – NOT THE CONSIGNOR OR CONSIGNEE

In a transport chain, there are many occasions when a “Third party freight payer” is useful. An example of this is when either the consignee or the consignor are responsible for paying the freight. In a transport chain, this value added service is often used by a party acting only as the stockholder.

The additional service can be booked for:

• DHL Service Point
• DHL Home Delivery

• DHL Service Point: 18 SEK/shipment
• DHL Home Delivery: 60 SEK/shipment

Remember to enter the paying customer number.

LET THE CONSIGNEE COLLECT THEIR SHIPMENT FROM OUR TERMINAL WHEN IT SUITS THEM

Instead of DHL delivering the shipment, the consignee has the option of collecting directly from one of our terminals. This service is popular with consignees who are often travelling or otherwise unavailable.

Notification is included in the service, and as soon as it has been sent, the shipment is available for collection during the daytime.

The additional service can be booked for:

• DHL Home Delivery

Price:

• DHL Home Delivery: 130 SEK/shipment

Remember to specify the DHL terminal where the shipment is to be picked up.

Cannot be combined with the options:

Carrying help to room of choice, Pre-advice by driver.

WE RECYCLE THE OLD PRODUCT AND REPLACE IT WITH A NEW ONE

Many consumers want help with the removal of the goods that have just been replaced, such as white goods and TVs. We solve it and ensure that the goods we transport away are recycled or destroyed in an environmentally friendly way. An equally appreciated option for the conscious customer as for the environment.

This value added service must be combined with “Carrying help to room of choice”. Note also that return shipments are sent with DHL Home Delivery Return.

The additional service can be booked for:

• DHL Home Delivery

• DHL Home Delivery: 305 SEK/shipment

OFFER YOUR CUSTOMERS SECURITY WITH A NOTIFICATION LETTER

E-mail and text notifications are always included in DHL SERVICE POINT. But if your customer prefers, there is the option of offering a notification by letter when the shipment is available for collection. Secure, easy and efficient, especially for consignees who do not trust the digital world.

The additional service can be booked for:

• DHL Service Point

• DHL Service Point: 35 SEK/shipment

SEPARATE INSURANCE TO GIVE YOU EXTRA PROTECTION AND SECURITY

We always do our utmost, but sometimes the unforeseen occur that involve loss or damage to goods. Our liability does not always cover the full value of the goods.

With DHL Cargo insurance, you have a reliable full-value insurance with extra security without deductible. This means that you can feel safe sending goods with DHL Freight.

Read more about DHL Cargo Insurance here.

Booking option applies to:

• DHL Service Point
• DHL Home Delivery

Cannot be combined with the option:

Delivery without POD (Proof of Delivery).

HOME DELIVERY OF SMALLER E-COMMERCE PARCELS (SERVICE POINT)

We deliver to your customers' homes on weekdays between 17:00-22:00, with a delivery window of 60 min.

Through our recipient portal, your customer can customize the delivery on their own terms, by, e.g, choose to receive the parcel with personal delivery, outside the door, inside the entrance, or in a smart postbox. Here they can also change the day and time for delivery. 

The recipient can then follow the delivery in real-time, all the way to delivery.

The additional service can be booked for:

• DHL Service Point

Price:

• 80 SEK/shipment

Cannot be combined with the option:

ID control

FOR THOSE WHO WANT TO HAVE THE PRODUCT CARRIED IN THEIR HOME

Many consumers appreciate the simplicity and convenience in their home deliveries. This is precisely why Indoor delivery is a popular option. The consignee points out a place in the home where the goods should be placed. Then we take care of the rest. The whole process is quick and smooth and only takes a few minutes. See our list for geographical coverage here.

The additional service can be booked for:

• DHL Home Delivery

Price:

• 1 - 25 kg: 510 SEK/shipment
• 26 - 150 kg: 665 SEK/shipment
• 151 - 299 kg: 800 SEK/shipment
• 300 - 999 kg: 950 SEK/shipment
• 1000 - 2500 kg: 1 235 SEK/shipment

WE DELIVER AFTER WORKING HOURS

We deliver when the consignee is at home. With this option, you can offer flexibility for anyone who finds it difficult to be at home except between 17:00-22:00 in the evening.

Evening delivery is a value added service that you are able to offer end customers, who request this most of all in a flexible home delivery service.

With unbeatable coverage, this service allows you to offer your customers evening delivery throughout the country.

The additional service can be booked for:

• DHL Home Delivery

Price:

• Evening delivery*: 150 SEK
• Evening delivery zone B: 750 SEK
• Evening delivery zone C: 1 200 SEK
• Evening delivery zone D: 2 000 SEK
• Evening delivery zone E: 3 500 SEK

* Applies to the standard zone, which has a geographical coverage including approximately 65% of the Swedish population. Full geographical coverage for Evening delivery can be found here.

OUR DRIVERS CONTACT THE CONSIGNEE BEFORE DELIVERY

Pre-advice by driver is included when booking DHL Home Delivery shipments. In a flexible service for home deliveries, security and clarity are important factors for the consignee. And our experience tells us that Pre-advice by driver always helps your customer to plan their day.

When the delivery is on its way, our driver will contact the consignee 15-30 minutes before delivery. Pre-advice by driver also gives both the consignee and the consignor more control over the delivery.

Price:

• Free of charge

Booked via:

Always by default with DHL Home Delivery.

Cannot be combined with the option:

Collection at terminal.

TRACK YOUR DELIVERY THROUGHOUT THE TRANSPORT CHAIN VIA TEXT OR E-MAIL

Delivery monitoring allow you and your customers to track where your shipment is at all times in the transport chain. We send continuous updates to you – or the person you specify, e.g. the consignee or a third party – via text and/or e-mail. Delivery monitoring is an excellent way to expand the service you offer to your customers and partners!

The additional service can be booked for:

• DHL Home Delivery
• DHL Service Point

Price:

• 2.50 SEK/text or e-mail message. Max 10 SEK/shipment.

Remember to specify the e-mail address or phone number where you want to receive the notification.

Cannot be combined with the option:

Collection at terminal.

WE PROVIDE ALL THE DELIVERY DETAILS

If the consignee would subsequently like to see the delivery details for a shipment, we can arrange this by providing a copy of the relevant shipping document. For example, they may want to see who signed for the shipment.

The additional service can be booked for:

• DHL Home Delivery
• DHL Service Point

Price:

• 70 SEK/item

WE DELIVER EVEN IF THE CONSIGNEE IS NOT AT HOME

Delivery without POD is a convenient service for anyone who wants to guarantee their deliveries regardless of whether the consignee is at home or not.

The additional service can be booked for:

• DHL Home Delivery

Price:

• Free of charge

Cannot be combined with the options:

Insurance. Carrying help to room of choice. Carrying help Pick-up. Collection at terminal. Disposal of replaced product. Packaging removal.

WHEN SOMEONE OTHER THAN THE CONSIGNEE WILL RECEIVE THE DELIVERY

Delivery without ID control can be a good solution when someone other than the consignee will receive the delivery, e.g. a tradesman or neighbor.

The additional service can be booked for:

• DHL Home Delivery

Price:

• Free of charge

Cannot be combined with the options:

Insurance. Carrying help to room of choice. Carrying help Pick-up. Collection at terminal. Disposal of replaced product. Packaging removal.

SEND IT GREEN REDUCES THE ENVIRONMENTAL IMPACT IN A SMART AND EFFICIENT WAY

By selecting SEND IT GREEN, the customer can reduce the environmental impact of their transport and boost development of the transport sector right here and now. The revenues are used to invest in vehicles with cost driven environmental technology. Something that will guarantee environmental benefits within our Swedish transport network. 

With SEND IT GREEN, we can work with you and your customers to seriously reduce emissions of carbon dioxide, where it would otherwise be impossible without your contribution. Each time you or your customers book SEND IT GREEN you are buying shares in our overall capacity of CO2 reducing freight. The shares are not linked to any specific route. Instead, SEND IT GREEN enables us to replace a fossil transport section with vehicles running on renewable fuels, where they will have the most impact. The whole process, from production to sales, is verified by an independent party.

Read more about SEND IT GREEN.

Booking option applies to:

• DHL Service Point
• DHL Home Delivery

• DHL Service Point: 4 SEK/shipment
• DHL Home Delivery: 39,20 SEK/shipment

WE ALSO HANDLE YOUR RETURNS

Carrying help Pick-up is adapted for return shipments from your customers. We carry out the goods from any location in your home. Must be booked with DHL Home Delivery Return. Remember that the shipment being collected must be packaged for transport in accordance with relevant packaging instructions and fitted with a transport label. See our list for geographical coverage here.

The additional service can be booked for:

• DHL Home Delivery

Price:

• 1 - 25 kg: 510 SEK/shipment
• 26 - 150 kg: 665 SEK/shipment
• 151 - 299 kg: 800 SEK/shipment
• 300 - 999 kg: 950 SEK/shipment
• 1 000 - 2 500 kg: 1 235 SEK/shipment

Booked with DHL Home Delivery Return.

WE TAKE PAYMENT ON DELIVERY AND THEN TRANSFER THE AMOUNT TO YOU

With Cash on Delivery (COD), the consignee pays us the amount immediately on delivery and then we transfer the amount to you.

This means that the consignor is always guaranteed payment. Many consignees also consider this a safe and secure way of shopping.

The additional service can be booked for:

• DHL Service Point

• Max 9 999 SEK: 105 SEK/shipment

Remember to enter the amount, account type, account number and any reference.

WE TAKE AWAY AND RECYCLE THE PACKAGING

When we leave the consignee, everything must be in order. This also applies to the packaging if requested. After unpacking, we take away the transport packaging, such as plastic, cable ties, corrugated board and load carriers. Of course, this is done in an environmentally friendly manner. Remember that we do not provide transport packaging for return shipments.

This option must be combined with Carrying help to room of choice.

The additional service can be booked for:

• DHL Home Delivery

• DHL Home Delivery: 200 SEK/shipment