Useful Information and Downloads

ISO 9001

ISO 14001

ISO 50001

ISO 45001

ISO 9001

ISO 14001

ISO 50001

ISO 45001

Good Distribution Practice (GDP) Certificate

Global Integrated Management System Policy

Global Quality Policy (Czech)

Global Environment and Energy Policy (Czech)

Global Health and Safety Policy (Czech)

DHL Freight CZ Certificate of Incorporation (Czech)

Packing Instructions (Czech)

Standard price list for domestic and international groupage shipments valid from 1.9.2024

How to make a claim online ECD (Czech)

Affidavit of liquidation of the consignment (Czech)

Instructions for updating DHL Freight CZ security protocols (available only in Czech language) (Czech)

DHL Freight delivery shipping terms (English)

DHL Freight delivery shipping terms (Czech)

List of destinations with prices upon request (English)

DHL Freight Privacy Noticed Data with Customer Service

DHL Freight General Terms and Conditions for Transport Services (English)

DHL Freight General Terms and Conditions for Transport Services (Czech)

DHL Freight Transport conditions Czech Republic (English)

DHL Freight Transport conditions Czech Republic (Czech)

DHL Freight GoGreen Plus Terms and Conditions (English)

DHL Freight General Terms and Conditions (English)

Privacy Notice - DHL Freight Virtual Assistant chatbot ("Viva") (English)

Privacy Notice - DHL Freight Virtual Assistant chatbot ("Viva") (Czech)

Terms of Use - DHL Freight Virtual Assistant chatbot ("Viva") (English)

myDHLFreight User Manual

myDHLFreight User Manual (Czech)