After submitting the account open request, DHL officer will get in touch to verify your business information and brief you on the next step. It takes about 3 days for your account to be ready.
Having a DHL account is beneficial to businesses in several ways:
Get personal support from a dedicated DHL officer.
Pay monthly with various payment options
Immediate access to a unified report covering all international shipping and payment activities
Preferred rates determined by shipping volume
Access to additional value-added services.
Enjoy special activities and deals available only to account holders
Documents that can authenticate your business’s registration. First, determine the type of your business and then prepare the document following the below table:
Type of Business
Submitting Legal Document
Sendirian Berhad (Sdn. Bhd.)
Form 9 (Company Act, 1965 Boring 9) or Form 17 (Companies Act, 2016 Section 17).
Form 13, if your company has undergone change of name.
Form D or Form E
Business owner identification card copy (front and back)
Utility bill, if current address is different from SSM registered address
Local SSM document and LOFSA
Government Owned or Linked Companies (hospital, KPMG, etc.)
Bar Council Registration Letter
Embassy, High Commission, NGO
Letter of establishment or Letter of Appointment
After submitting the open account request, DHL officer will reach out to you in a day to verify information and brief you on the document submission for account opening. Once you submitted all required documents, it takes about 2 days for your account to be ready for use.
Yes. There are no charges for opening a DHL business account.
To have a DHL business account, you must be SSM registered and have a shipping frequency of at least once every 3 months.