CONTACT US FOR SUPPORT
Whether it's a pre-shipping query, like shipment quotation and booking, or post-shipping support, such as tracking and billing, reach out to us directly through the dedicated channels for prompt resolutions.
We answer to all pre-shipping questions you have, so you can send parcel internationally with confidence.
Customs requirements
DHL Services
Duties & Taxes
Chat on
Social
We are live, 24/7 on all these 3 social channels to assist you with your queries
Chat on Facebook
Chat on Instagram
Chat on Twitter
If you’re looking to send an international shipment, you can book it instantly online, through WhatsApp or visit us for in-person assistance!
You Book, We Collect
Call
Give our customer service a call to book a shipment.
1 800 888 388 (toll free)
+603 7964 2800 (overseas)
Walk In for In-Person Assistance
Service Point
Looking for box supplies and the expertise of our in-person assistance for your shipment?
Visit DHL Outlet Near Me 🡢
Want to track a shipment?
We are live 24/7 on multiple platforms. Choose whichever you prefer!
5 Seconds Self-Track 🡢 Call Us 🡢 Message Us 🡢
Business Account Support
For support pertaining to your DHL business account such as billings, invoices, reach our team directly for prompt support.
MyDHL+ Support
essmy@dhl.com
Billing and Invoices Support
Get In Touch For Other Reasons
To collaborate with us, join the DHL family as a partner or as an employee, or to share your DHL Express experience.
Reach us directly through these subject-specific channels.
Service Point Partner
Join us to make international shipping available widely in Malaysia.
Send in a Request 🡢
Tell Us Your Thoughts
Got thoughts? Good or bad, we value it all, and we’re committed to make a positive change.
Straight to the Top 🡢
Frequently Asked Questions
You can contact our customer service through social media on Facebook, Instagram, or Twitter or call DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas) for following assistance:
- Tracking shipment
- Shipment booking
- Shipment redelivery or reschedule
Both channels are available 24/7 to attend to your queries.
To report a missing parcel, you can reach us on Facebook, Instagram, or Twitter to seek support from the on-duty DHL Express customer service officer. Alternatively, if you wish to speak to us directly, call DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas).
For any other concerns about our services or feedback, send in your thoughts here. We are all ears.
Yes. Customer service is available on WhatsApp too.
You can check your shipment delivery status through DHL Express WhatsApp digital assistant by sending us a text at 016-299 4433.
For shipment booking, send us a WhatsApp at 016-299 4477
You should contact our customer service at DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas) to initiate a trace. Our team will start the investigation and address your issue from there.
| DHL Express Kuala Lumpur Service Center | 03-2386 7001 | Plot 662,Jalan Tiga,Off Jalan Chan Sow Lin 55200 Sg Besi, Kuala Lumpur |
| DHL Express Perak Service Center | 03-2241 8366 | 13, Laluan Perindustrian Silibin 2, Kawasan Perkilangan Jelapang, 30020 Ipoh, Perak |
| DHL Express Negeri Sembilan Service Center | 03-2241 8141 | P.T. No 13757, Jalan Haruan 1, Oakland Industrial Park, 70300 Seremban, Negeri Sembilan |
| DHL Express Penang Service Center | 04-5843 000 | No. SV58, Jalan Cassia Selatan 5/3, Taman Perindustrian Batu Kawan, 14110 Simpang Empat, Pulau Pinang |
| DHL Express Melaka Service Center | 03-2241 8289 | Lot 2873, Jalan PK18, Taman Perindustrian Krubong, 75250 Melaka |
| DHL Express Pahang Service Center | 09-5834 895 | B-38, Jalan Gebeng 2/6, Pusat Komersial Gebeng, 26080 Kuantan, Pahang |
| DHL Express Johor Bahru Service Center | 07-5959 333 | No 69 Jalan I-Park SAC 8 Taman Perindustrian I-Park SAC Senai 81400 Johor |
| DHL Express Johor Ayer Hitam Service Center | 07-5957 401 | NO 37 & 39 Jalan Kirana 1 Taman Kirana 86100 Ayer Hitam Johor |
| DHL Express Kota Bahru Service Center | 09-7718 741 | No.2D, Jalan Usaha 3, Kawasan Industri Mara, Jalan Padang Tembak Pengkalan Chepa, 16100 Kota Bharu, Kelantan |
Contact DHL Express customer service on Facebook, Instagram, or Twitter for rescheduling support or call DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas).
If you prefer a quick, self-serve solution, arrange a redelivery through 2 channels:
DHL Express Mobile
Download Android Version
DHL Contacts
Yes. Customer service is available on WhatsApp at 016-299 4433.
Send us a text to check:
- Shipment status
- Get a shipment quote
- Check billing and invoices
- Get technical support