Whether it's a pre-shipping query, like shipment quotation and booking, or post-shipping support, such as tracking and billing, reach out to us directly through the dedicated channels for prompt resolutions.
We answer to all pre-shipping questions you have, so you can send parcel internationally with confidence.
Duties & Taxes
Chat on Social
We are live, 24/7 on all these 3 social channels to assist you with your queries
You can contact our customer service through social media on Facebook, Instagram, or Twitter or call DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas) for following assistance:
Shipment redelivery or reschedule
Both channels are available 24/7 to attend to your queries.
To report a missing parcel, you can reach us on Facebook, Instagram, or Twitter to seek support from the on-duty DHL Express customer service officer. Alternatively, if you wish to speak to us directly, call DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas).
For any other concerns about our services or feedback, send in your thoughts here. We are all ears.
Yes. Customer service is available on WhatsApp too.
You can check your shipment delivery status through DHL Express WhatsApp digital assistant by sending us a text at 016-299 4433.
For shipment booking, send us a WhatsApp at 016-299 4477
You should contact our customer service at DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas) to initiate a trace. Our team will start the investigation and address your issue from there.
DHL Express Kuala Lumpur Service Center
Plot 662,Jalan Tiga,Off Jalan Chan Sow Lin 55200 Sg Besi, Kuala Lumpur
DHL Express Perak Service Center
13, Laluan Perindustrian Silibin 2, Kawasan Perkilangan Jelapang, 30020 Ipoh, Perak
DHL Express Negeri Sembilan Service Center
P.T. No 13757, Jalan Haruan 1, Oakland Industrial Park, 70300 Seremban, Negeri Sembilan
DHL Express Penang Service Center
No. SV58, Jalan Cassia Selatan 5/3, Taman Perindustrian Batu Kawan, 14110 Simpang Empat, Pulau Pinang
DHL Express Melaka Service Center
Lot 2873, Jalan PK18, Taman Perindustrian Krubong, 75250 Melaka
DHL Express Pahang Service Center
B-38, Jalan Gebeng 2/6, Pusat Komersial Gebeng, 26080 Kuantan, Pahang
DHL Express Johor Bahru Service Center
No 69 Jalan I-Park SAC 8 Taman Perindustrian I-Park SAC Senai 81400 Johor
DHL Express Johor Ayer Hitam Service Center
NO 37 & 39 Jalan Kirana 1 Taman Kirana 86100 Ayer Hitam Johor
DHL Express Kota Bahru Service Center
No.2D, Jalan Usaha 3, Kawasan Industri Mara, Jalan Padang Tembak Pengkalan Chepa, 16100 Kota Bharu, Kelantan
Contact DHL Express customer service on Facebook, Instagram, or Twitter for rescheduling support or call DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas).
If you prefer a quick, self-serve solution, arrange a redelivery through 2 channels: