MyDHL+ is designed for easy and convenient shipment bookings of all kinds.
Aside from export, you can also arrange an import service where shipments are collected from another country and delivered directly to you through this platform.
This guide will show you the steps for booking an import shipping service:
First, go to MyDHL+ and log in if you have an account.
Note for first-time user: Creating an account is optional. However, a guest account saves shipment details for later access.
Then, select your current country.
Note: For imports originating from Malaysia, this section will mostly be Malaysian address and contact information.
There are 2 shipment types for selection - documents and packages.
Select 'Documents' if the shipment contains only paperwork.
For document shipments, this is the final step for entering details. Skip to step 10 - Payment to complete the booking process.
Select 'Packages' if the shipment is a product or goods.
*Step 5 to step 8 only applies to package shipment. For shipper with document shipment, skip to step 9.
There are two options available - use prompts or write a description manually.
Click on the yellow button - Create Description.
Enter a clear and precise description of the shipping item.
Search via 'Lookup Code' or enter the commodity code manually.
Click the yellow button, 'Lookup Code' to begin the search.
Enter an accurate 6 to 10 digits commodity code of the shipping item.
Multiple references can be added for the shipment, however, only the first one will be included on the label/waybill.
Two options are available for selection - create invoice or use your own invoice.
This option generates an invoice with DHL template.
Choose this option to provide your own invoice.
You can use your own packaging or get a shipment package from DHL Express.
This varies by country of import. Typically, DAP, delivered at place, is the default and unchangable.
For countries that require a selection, click ‘view definitions’ to identify the correct customs trade option.
Otherwise, click 'Next' to proceed.
A list of DHL Express services like Express Time-Definite, Express Worldwide, Express Easy, etc. is available for selection.
Verify shipment details and cost before proceeding to confirmation.
You will be taken to a secure payment site to complete your transaction.
Shipment tracking number is available at this stage. Checkout the 10 digits code displayed on the right.
Once done, the recipient will receive an email with the selected shipment documents, waybill number, creator's contact, and shipping instructions.