Proview Guide: Automate Shipment Notifications

Step 1: Register for Proview via MyDHL+

1.1 Login to MyDHL+

Go to MyDHL+.

1. Click 'Login' at the top right corner of the page.
2. Enter username.
3. Enter password.
4. Click 'Login'.

Note: Skip to step 2 if a Proview account is already set up.

1.2 Register for Proview

Once login, click 'Register' on the top menu bar.

1.3 Create Proview Account

Input DHL Express account details:

1. Select 'Yes' to indicate you have a DHL Express account number.
2. Enter account number.
3. Enter name.

Step 2: Access Proview 

1. Click 'Track' on the top menu bar.
2. Select 'Monitoring and Notifications'.

Step 3: Add Account to Proview

1. Click 'Manage Account' on the left sidebar
2. Add account number to the 'Account Number' field
3. Enter pin number
4. Click 'Add'

Step 4: Set Up Notification

1. Click 'Manage Contact' on the left sidebar.
2. Select 'I want to be contacted through my contact list' under 'User Type' to enable the option of adding multiple contacts for shipment status updates. (user type 2 - 'I want to have visibility only' is for viewing of shipment report on Proview without setting up email notifications.)
3. Enter Nickname.
4. Enter email address.
5. Click 'Add'.

Step 5: Set Up Event Notification for Contacts

1. Click 'Manage Notifications' on the left sidebar.
2. Under 'Picked up', choose the desired shipping event for notification.
3. Select a contact to receive the chosen shipping event notification.
4. Select the time for the notification to be sent.
5. Click 'Add'.

Shipment Notification Email Example

Emails will be sent from the official DHL domain, 'support@dhl.com'. In the event of receiving a similar communication from a different domain, disregard the message or contact DHL Express customer support to verify.