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About DHL eCommerce

From sole merchants to corporations, we keep your business moving

DHL eCommerce is DHL’s specialist e-commerce logistics & cross-border solutions division

Whether you're running a small online shop from home or managing logistics for a major e-commerce brand, we’ve got you covered. No matter your business size, if you sell online, we simplify your parcel delivery and returns - domestically and internationally. Our service is reliable, affordable, and sustainable, ensuring smooth shipping every step of the way.

Ship smarter with DHL eCommerce and enquire about a business account today!

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    If you are looking to reach someone regarding a tracking or shipment delivery issue, please contact our customer service team.

    Get that ‘’Tracking Happy’’ feeling

    It’s never been easier to give your customers that ‘’Tracking Happy’’ feeling when you’re partnered with a globally trusted logistics provider like DHL eCommerce.

    Our simple and easy to integrate technology provides end-to-end tracking transparency for our business customers and their customers. To keep things simple all DHL eCommerce shipments can be tracked via dhl.com/tracking as soon as your business booking is made – making things transparent, reliable, and fast! All you, or your customers need is a shipment ID. Tracking is then displayed in the local languages of each customer. We also provide additional information by directly linking out to the local DHL or delivery partner teams.

    Our global tracking site also gives your customers additional services about the parcel delivery services you (as a business customer of DHL eCommerce) have booked for them. Such as a ‘’GoGreen’’ or a ‘’CashOnDelivery’’ service. We’ll even inform your customers how heavy their parcel is. Your customers are also provided with different services depending on their location - if they can’t receive the shipment on the day of delivery. These include a drop off to their nearest parcel locker or ServicePoint. Or your customers can opt to have their deliveries left safe or with a neighbor. To learn more….

    Enquire about a business account

    Sole traders

    Send parcels – as many or as few as you like, as often as you like. You can have your parcel collected from your home or drop it off at one of our Access Points. And if you sell through online marketplaces, you can connect your accounts for a seamless shipping experience.

    Small and medium-sized business

    Do you send parcels regularly? With services especially for e-commerce, we’ll help your business grow and meet your customers’ changing demands. From reliable delivery at competitive rates to our effortless returns service, managing orders is easy – and you can integrate with all major selling platforms.

    Enterprise corporations

    If you’re sending larger volumes of parcels, you need to know they’re in safe hands – so choose the world’s leading logistics company. We understand a business of your scale needs a service that’s tailored to your needs. So we’ll work with you to create the perfect solution. We can help with your sustainability targets too.

    Why choose DHL eCommerce for your e-commerce parcel delivery?

    1 BILLION +

    Parcels delivered each year

    OVER 220

    Countries and territories served

    45,000

    specialist e-commerce employees

    Reliable

    a quality network, built around flexibility

    AFFORDABLE

    Pricing structure built around your needs

    Sustainable

    solutions & green logistics to match your needs

    Insights and practical advice on e-commerce logistics

    so your e-commerce business can reach its very best potential. We simplify parcel delivery & returns and support your business growth. So, whether you’re selling on various marketplaces, your own e-commerce website, on social platforms or are a business-to-business shipper – DHL eCommerce has you covered.

    Success stories

    Read real-world case studies from DHL eCommerce customers  

    E-Commerce Trends Reports

    Get data & insights on what shoppers want and how businesses are adapting

    Parcel Connect

    Fast and affordable parcel delivery & returns to 28 European countries 

    Access Point Finder

    Find a DHL eCommerce ServicePoint or Parcel Locker near me 

    Ship smarter with DHL eCommerce

    Running an online business? Let us elevate your online sales with our easy-to-manage e-commerce logistics services. Get reliable, affordable, and sustainable business parcel delivery and returns within your country or around the world.

    Enquire About A Business Account