E-Commerce

SPREADING THE WORLD’S UNIVERSAL LANGUAGE

Sharing a family's love of music all over the world

E-commerce giant Thomann counts on DHL to share their love of music to those who have the same passion. Every day we deliver 20,000 Thomann musical instruments to enthusiasts in more than 140 countries, helping to spread the world's universal language. That's the power of global trade.

Thomann had a modest beginning in 1954, when Hans Thomann Sr. sold his first trumpet from the music shop he ran out of his parent's farmhouse in rural Bavaria. In the 1960s, the farmhouse was transformed from a music shop into an exhibition dedicated to musical instruments.

Thomann – an extended family business

In 1990, a significant change occurred: Hans Thomann Jr. took over the business with 15 employees and returned the company to its retail roots. And now? Thomann has its own e-commerce distribution and logistics center employing 1,420 people who serve almost 10 million customers spanning the globe.

With 80,000 products in stock at any given time, Thomann is the world's leading online retailer of musical instruments as well as light and sound equipment. In the beginning, most of the company's revenue was made in the Thomann retail store. Now, the online shop generates 92% of their annual turnover.

1,420

PEOPLE EMPLOYED BY THE THOMANN COMPANY.

250

SPECIALIZED SHOP ASSISTANTS HANDLE ORDERS, INQUIRIES AND CUSTOMER SERVICE IN MORE THAN 19 LANGUAGES.

80,000

PRODUCTS IN STOCK AND READY TO SHIP AT ANY GIVEN TIME.

   

20

YEARS OF PARTNERSHIP

140

DESTINATION COUNTRIES

20,000

SHIPMENTS PER DAY

10,500

E-BIKES AND E-TRIKES IN OPERATION

   

Globally committed to zero emissions

In addition to minimizing Thomann's environmental footprint,  we are striving to reduce our emissions to an absolute minimum and to lead the world in sustainable e-commerce logistics solutions. Nothing exemplifies this better than our StreetScooter, an innovative electric van designed and built by us.

Our goals are ambitious: to become the first logistics company to reduce all logistic-related emissions to zero by 2050.

Learn more about our Find out more aboutGoGreen program

How we support Thomann with e-commerce fulfillment

Receiving incoming goods

We receive all deliveries on the same day and inspect them to ensure they are complete and intact.

E-commerce warehousing

All products are warehoused in Thomann's own state-of-the-art facility and handled carefully to protect against damage.

E-commerce packaging solutions

We professionally package each and every Thomann product. Our certified cardboard boxes guarantee safe transport to customers.

E-commerce fulfillment services

Both domestic and international shipments are dispatched quickly to Thomann customers.

Returns management

DHL handles all returns with ease. We check the items, evaluate their condition and, if possible, re-stock them immediately.

Find out how DHL is helping global e-commerce keep up with the clicks