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Here's how to pick-up packages!


Notification by text message or e-mail

When your package has arrived, a notification is sent to the addressee by text or email, with the package consignment number and information about which DHL agency the package can be picked up from.


Find your DHL agent

If you are not sure where your nearest DHL representative is located, you can always search here. Just enter your address or zip code.


Shipping number and ID document

Be sure to take your shipment number and valid ID document with you when a package is to be picked up. You can also authenticate yourself with mobile bank ID (link can be found in sms and email notification)


    Always show an approved and valid ID when you pick up a package. If you pick up packages for someone else, you need to show both your and the recipient's ID.

    IDs approved at DHL

    Swedish IDs:

    • Swedish driving licence.
    • ID card issued by the Swedish Tax Agency.
    • SIS marked ID card and service card.
    • National ID card, issued by Swedish police.
    • Passport (not provisional passport, pink color).

    Note! LMA card issued by the Swedish Migration Board is not an approved ID.

    Foreign IDs:

    • Passport (not provisional passport).
    • Nordic driving licence, issued in Denmark, Finland, Norway and Iceland.
    • Foreign national ID card, issued in countries within the EU/Schengen area*.

    * Countries within the EU/Schengen area: Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, United Kingdom, Sweden, Czech Republic, Germany, Hungary, Austria

Track A Package

With DHL's tracking tool, you can always see where your package is. Fast, simple and easy!