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We know what most of our customers want to know. Therefore, we have collected the most frequently asked questions in a FAQ section. Click on the step in the delivery process you think fits your question.



Before Transportation

Do you want to become a customer of DHL

  • To apply for a customer number with DHL, you need to have a registered company with an organization number. Apply to become a business customer and we will get back to you when everything is ready. If you need to get started and send immediately, please contact us by phone at  0771-345 345, or to try our online tool here on dhlpaket.se you can find by clicking send packages.

  

General Terms and Conditions

  • A basic insurance to cover loss or damage is included in the freight price. The insurance replaces up to 500sek/gross kilo for our domestic parcel products (DHL Service Point) and up to 500 Euro per shipment for international packages (DHL Parcel Connect). If the value of the goods is higher, it is possible to take out an additional insurance.

      

Product

  • A basic insurance to cover loss or damage is included in the freight price. The insurance replaces up to 500sek/gross kilo for our domestic parcel products (DHL Service Point) and up to 500 Euro per shipment for international packages (DHL Parcel Connect). If the value of the goods is higher, it is possible to take out an additional insurance.

  • As a company, you can send goods of most kinds with DHL. Everything from small packages to pallets, long goods and containers, etc. For you as an e-retailer - read more: Domestic (DHL Service Point) and International (DHL Parcel Connect).

  

What you are not allowed to send with DHL

  • In our General Terms of Contract, under items 10 and 11, you can read about which goods DHL does not handle and which goods we only handle by special agreement. Here you will find our terms of engagement.

   

Packaging Instruction

  

Price

  • The price of a transport is based on several parameters. Among other things, weight, size, distance and what contract you have. If you already have a customer ID with DHL, you can log in and calculate your price. If you do not have a customer number today, you can get a customer number and see standard prices in our product sheets.

    

e-Solutions

   

Tracking Tools

  • With DHL Track & Trace you get:

    • Full event scanning history, dates and locations from collection to delivery
    • Comprehensive shipment information

    Click here to enter the DHL tracking tool.

   




Booking Transportation

Booking Transportation

  

Drop-off Goods for Shipment

  • You are welcome to submit your shipment at one of the DHL terminals. The shipment must be packaged and marked with shipping documents.

   

Cancel Pick-up

   

General Terms and Conditions

  

e-Solutions

  

Tracking Tools

  • With DHL Track & Trace you get:

    • Full event scanning history, dates and locations from collection to delivery
    • Comprehensive shipment information

    Click here to add to the DHL tracking tool.






During Transport

Track Shipment

  • If a shipment has been cancelled and needs to be searched, this will be done for up to 30 days (60 days for shipment to / from abroad). The matter is then submitted to our complaints department.

  • DHL's tracking number consists of 10 digits. Usually, you can track your parcel in the evening of the same day it has been picked-up. If more than one day has passed since the specified departure date and the shipment is still untraceable, please ensure with the sender that the goods have departed.

  • In our timetable you can search for an estimated delivery date using the sender's and the recipient's zip code and departure date. Any optional services may affect the delivery time

  • You can track your shipment via DHL Active Tracing or in your software.

   

Contact Before Delivery

   

Collecting Shipment

   

Change of an On-Going Shipment

      

e-Solutions

   

Tracking Tools

  • With DHL Track & Trace you get:

    • Full event scanning history, dates and locations from collection to delivery
    • Comprehensive shipment information

    Click here to add to the DHL tracking tool.






After Transport

    

Invoice






Contact:

Would you like to get in personal contact with us?

Call DHL Customer Service at the following phone numbers:

Tel: 0771-345 345

Monday- Friday

08.00-18.00



Online Tool

For questions about DHL's online tools, how to print labels, pay online or book a shipment, please visit our FAQs.