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We know what most of our customers want to know. Therefore, we have collected the most frequently asked questions in a FAQ section. Click on the step in the delivery process you think fits your question.



Before Transportation

Do you want to become a customer of DHL

  • To apply for a customer number with DHL, you need to have a registered company with an organization number. Apply to become a business customer and we will get back to you when everything is ready. If you need to get started and send immediately, please contact us by phone at  0771-345 345, or to try our online tool here on dhlpaket.se you can find by clicking send packages.

  

General Terms and Conditions

  • A basic insurance to cover loss or damage is included in the freight price. The insurance replaces up to 500sek/gross kilo for our domestic parcel products (DHL Service Point) and up to 500 Euro per shipment for international packages (DHL Parcel Connect). If the value of the goods is higher, it is possible to take out an additional insurance.

      

Product

  • A basic insurance to cover loss or damage is included in the freight price. The insurance replaces up to 500sek/gross kilo for our domestic parcel products (DHL Service Point) and up to 500 Euro per shipment for international packages (DHL Parcel Connect). If the value of the goods is higher, it is possible to take out an additional insurance.

  • As a company, you can send goods of most kinds with DHL. Everything from small packages to pallets, long goods and containers, etc. For you as an e-retailer - read more: Domestic (DHL Service Point) and International (DHL Parcel Connect).

  

What you are not allowed to send with DHL

  • In our General Terms of Contract, under items 10 and 11, you can read about which goods DHL does not handle and which goods we only handle by special agreement. Here you will find our terms of engagement.

   

Packaging Instruction

  • Businesses use their own packaging material for goods. In our packaging guide you will find instructions to help you pack safely.

  

Price

  • The price of a transport is based on several parameters. Among other things, weight, size, distance and what contract you have. If you already have a customer ID with DHL, you can log in and calculate your price. If you do not have a customer number today, you can get a customer number and see standard prices in our product sheets.

    

e-Solutions

  • As a customer you can register an account for our booking and shipping tool MyDHLFreight where you can book, create shipping documents and get an overview of all your shipments. You can see here a demonstration of MyDHLFreight

  • You can read more about the different system vendors DHL Freight recommend if you wish to use other TA system (transport administrative system).

   

Tracking Tools

  • With DHL Track & Trace you get:

    • Full event scanning history, dates and locations from collection to delivery
    • Comprehensive shipment information

    Click here to enter the DHL tracking tool.

   




Booking Transportation

Booking Transportation

  • DHL offers pre-ordered pick-up by appointment. Contact our Customer Service at 0771-345 345 to apply for a standing pick-up at your address.

  • You are welcome to submit your shipment at one of DHL's terminals. The shipment must be packaged and marked with shipping documents.

  • DHL  collects non-holiday weekdays between 7-17.

  • You can book pickup and create shipping documents through our website, MyDHL Freight or other software linked to DHL.

  

Drop-off Goods for Shipment

  • You are welcome to submit your shipment at one of the DHL terminals. The shipment must be packaged and marked with shipping documents.

   

Cancel Pick-up

  • Please contact our customer service on the phone and we will help you.

   

General Terms and Conditions

  

e-Solutions

  • As a customer you can register an account for our booking and shipping tool MyDHLFreight where you can book, create shipping documents and get an overview of all your shipments. You can see here a demonstration of MyDHLFreight

  • You can read more about the different system vendors DHL Freight recommend if you wish to use other TA system (transport administrative system).

  

Tracking Tools

  • With DHL Track & Trace you get:

    • Full event scanning history, dates and locations from collection to delivery
    • Comprehensive shipment information

    Click here to add to the DHL tracking tool.






During Transport

Track Shipment

  • If a shipment has been cancelled and needs to be searched, this will be done for up to 30 days (60 days for shipment to / from abroad). The matter is then submitted to our complaints department.

  • DHL's tracking number consists of 10 digits. Usually, you can track your parcel in the evening of the same day it has been picked-up. If more than one day has passed since the specified departure date and the shipment is still untraceable, please ensure with the sender that the goods have departed.

  • In our timetable you can search for an estimated delivery date using the sender's and the recipient's zip code and departure date. Any optional services may affect the delivery time

  • You can track your shipment via DHL Active Tracing or in your software.

   

Contact Before Delivery

  • You will receive a notification/delivery notification via sms and/or e-mail.

   

Collecting Shipment

  • In order to collect a shipment from a DHL agent, you need to present the current shipping number and your ID.

   

Change of an On-Going Shipment

  • If you wish to change an ongoing shipment, the freight payer against DHL needs to submit to us with a request. Please contact our Customer Service.

      

e-Solutions

  • As a customer you can register an account for our booking and shipping tool MyDHLFreight where you can book, create shipping documents and get an overview of all your shipments. You can see here a demonstration of MyDHLFreight

  • You can read more about the different system vendors DHL Freight recommend if you wish to use other TA system (transport administrative system).

   

Tracking Tools

  • With DHL Track & Trace you get:

    • Full event scanning history, dates and locations from collection to delivery
    • Comprehensive shipment information

    Click here to add to the DHL tracking tool.






After Transport

  • Check the number of parcels received against the specified number on your shipping documents. If the numbers are correct, please contact the sender.

  • Contact the sender in case of fault or damage to your product or product.

    

Invoice

  • Write to us and complete the form and we'll help you.

  • The credit period is 10 days. If you have any further questions regarding the credit period, please contact your sales contact at DHL.

  • You can easily register for direct debit here.

  • Click This and fill out the form and we will help you.

  • Click This and fill out the form and we will help you.

  • To ensure that we have the correct email address registered with us, please write to us.

  • DHL offers free PDF invoice via email. You can easily join This. By using pdf-invoice, you also contribute to a better environment.

  • An invoice fee will be added to your invoice if sent by post. DHL offers free PDF invoice by email or direct debit. You can easily connect via our website.






Contact:

Would you like to get in personal contact with us?

Call DHL Customer Service at the following phone numbers:

Tel: 0771-345 345

Monday- Friday

08.00-18.00



Online Tool

For questions about DHL's online tools, how to print labels, pay online or book a shipment, please visit our FAQs.