Do you want to become a customer of DHL

• How do I get a customer number from DHL?

  To apply for a customer number with DHL, you need to have a registered company with an organization number. Apply to become a business customer and we will get back to you when everything is ready. If you need to get started and send immediately, please contact us by phone at  0771-345 345, or to try our online tool here on dhlpaket.se you can find by clicking send packages.

General Terms and Conditions

• Are the goods insured during transport?

  A basic insurance to cover loss or damage is included in the freight price. The insurance replaces up to 500sek/gross kilo for our domestic parcel products (DHL Service Point) and up to 500 Euro per shipment for international packages (DHL Parcel Connect). If the value of the goods is higher, it is possible to take out an additional insurance.

Product

• Are the goods insured during transport?

  A basic insurance to cover loss or damage is included in the freight price. The insurance replaces up to 500sek/gross kilo for our domestic parcel products (DHL Service Point) and up to 500 Euro per shipment for international packages (DHL Parcel Connect). If the value of the goods is higher, it is possible to take out an additional insurance.

• Are there restrictions on size and weight?

  As a company, you can send goods of most kinds with DHL. Everything from small packages to pallets, long goods and containers, etc. For you as an e-retailer - read more: Domestic (DHL Service Point) and International (DHL Parcel Connect).

What you are not allowed to send with DHL

• Can I send what I want with DHL?

  In our General Terms of Contract, under items 10 and 11, you can read about which goods DHL does not handle and which goods we only handle by special agreement. Here you will find our terms of engagement.

Packaging Instruction

• How do I pack my shipment?

  Businesses use their own packaging material for goods. In our packaging guide you will find instructions to help you pack safely.

Price

• How much does it cost to send with DHL?

  The price of a transport is based on several parameters. Among other things, weight, size, distance and what contract you have. If you already have a customer ID with DHL, you can log in and calculate your price. If you do not have a customer number today, you can get a customer number and see standard prices in our product sheets.

e-Solutions

• What software does DHL offer?

  As a customer you can register an account for our booking and shipping tool MyDHLFreight where you can book, create shipping documents and get an overview of all your shipments. You can see here a demonstration of MyDHLFreight

• Other TA Systems (Transport Administration Systems)

  You can read more about the different system vendors DHL Freight recommend if you wish to use other TA system (transport administrative system).

Tracking Tools

• DHL Track & Trace

  With DHL Track & Trace you get:

  • Full event scanning history, dates and locations from collection to delivery
  • Comprehensive shipment information

  Click here to enter the DHL tracking tool.

Booking Transportation

• Can you pick up from my house regularly without me having to book?

  DHL offers pre-ordered pick-up by appointment. Contact our Customer Service at 0771-345 345 to apply for a standing pick-up at your address.

• Can I submit my shipment to DHL?

  You are welcome to submit your shipment at one of DHL's terminals. The shipment must be packaged and marked with shipping documents.

• When do you pick up my parcel(s)?

  DHL  collects non-holiday weekdays between 7-17.

• How do I book transport with DHL?

  You can book pickup and create shipping documents through our website, MyDHL Freight or other software linked to DHL.

Drop-off Goods for Shipment

• Can I submit my shipment to DHL?

  You are welcome to submit your shipment at one of the DHL terminals. The shipment must be packaged and marked with shipping documents.

Cancel Pick-up

• How do I cancel / rebook my pick-up?

  Please contact our customer service on the phone and we will help you.

General Terms and Conditions

• What information do I need to know to send with DHL?

  All assignments are carried out according to:

  • Product-specific conditions
  • DHL General Terms of Engagement

e-Solutions

• What software does DHL offer?

  As a customer you can register an account for our booking and shipping tool MyDHLFreight where you can book, create shipping documents and get an overview of all your shipments. You can see here a demonstration of MyDHLFreight

• Other TA Systems (Transport Administration Systems)

  You can read more about the different system vendors DHL Freight recommend if you wish to use other TA system (transport administrative system).

Tracking Tools

• DHL Track & Trace

  With DHL Track & Trace you get:

  • Full event scanning history, dates and locations from collection to delivery
  • Comprehensive shipment information

  Click here to add to the DHL tracking tool.

Track Shipment

• For how long will DHL trace my shipment?

  If a shipment has been cancelled and needs to be searched, this will be done for up to 30 days (60 days for shipment to / from abroad). The matter is then submitted to our complaints department.

• I don't get a result on my tracking number?

  DHL's tracking number consists of 10 digits. Usually, you can track your parcel in the evening of the same day it has been picked-up. If more than one day has passed since the specified departure date and the shipment is still untraceable, please ensure with the sender that the goods have departed.

• When will my shipment be delivered?

  In our timetable you can search for an estimated delivery date using the sender's and the recipient's zip code and departure date. Any optional services may affect the delivery time

• How can I track my shipment?

  You can track your shipment via DHL Active Tracing or in your software.

Contact Before Delivery

• I'm waiting for a delivery. Will I be contacted by DHL?

  You will receive a notification/delivery notification via sms and/or e-mail.

Collecting Shipment

• What do I need to show when to pick up my shipment?

  In order to collect a shipment from a DHL agent, you need to present the current shipping number and your ID.

Change of an On-Going Shipment

• I want to make a change of address to an ongoing shipment. How do I do this?

  If you wish to change an ongoing shipment, the freight payer against DHL needs to submit to us with a request. Please contact our Customer Service.

e-Solutions

• What software does DHL offer?

  As a customer you can register an account for our booking and shipping tool MyDHLFreight where you can book, create shipping documents and get an overview of all your shipments. You can see here a demonstration of MyDHLFreight

• Other TA Systems (Transport Administration Systems)

  You can read more about the different system vendors DHL Freight recommend if you wish to use other TA system (transport administrative system).

Tracking Tools

• DHL Track & Trace

  With DHL Track & Trace you get:

  • Full event scanning history, dates and locations from collection to delivery
  • Comprehensive shipment information

  Click here to add to the DHL tracking tool.

• My shipment was incomplete upon delivery. What do I do?

  Check the number of parcels received against the specified number on your shipping documents. If the numbers are correct, please contact the sender.

• How should I act if the shipment is visibly damaged on delivery?

  Contact the sender in case of fault or damage to your product or product.

Invoice

• My invoice is not correct. What should I do?

  Write to us and complete the form and we'll help you.

• Can I get extended credit time?

  The credit period is 10 days. If you have any further questions regarding the credit period, please contact your sales contact at DHL.

• Can I register for direct debit with DHL?

  You can easily register for direct debit here.

• I have not received my invoice. How do I do this?

  Click This and fill out the form and we will help you.

• I would like a copy of my invoice. How do I do this?

  Click This and fill out the form and we will help you.

• I have applied for a PDF invoice but it does not seem to work. What should I do?

  To ensure that we have the correct email address registered with us, please write to us.

• Can I get my invoice via email instead of by post?

  DHL offers free PDF invoice via email. You can easily join This. By using pdf-invoice, you also contribute to a better environment.

• Why is there an added invoice fee?

  An invoice fee will be added to your invoice if sent by post. DHL offers free PDF invoice by email or direct debit. You can easily connect via our website.