Privacy Policy
DHL Paket Sweden, a division of DHL Frakt (Sweden) AB (hereinafter referred to as "DHL") thanks you for your visit to this website and for your interest in our company, our products and services. For us it is very important that we can protect your personal data throughout the business process.
However, national legal requirements for the protection and handling of personal data may vary from country to country. Therefore, if you visit DHL's websites in different countries, data on data protection will be tailored to each country.
In the following, we explain what information we collect when you visit our website, how this information is processed and for what specific purposes we collect personal data.
General information
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Personal data means any information relating to an identified or identifiable natural person (registered), whereby an identifiable person is a person who can be identified directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data or network identifiers, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person. This includes such information as name, address and telephone number and date of birth. Information that can't be linked directly to your actual identity isn't included, such as which sites are most popular or the number of people visiting a website.
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This information on the protection of personal data applies to data processing by:
Name and contact details of the controller
DHL Paket Sweden, a division of DHL Frakt (Sweden) AB (subsidiary, if applicable) is the data controller within the meaning of the General Data Protection Regulation (GDPR)
Björnstigen 85
170 73 Solna
SwedenIf you have any questions regarding the processing of your personal data, please contact our Data Protection Officer. You can also contact the DHL Personal Data Protection Group, which assists in requests for information, receives suggestions and handles complaints.
Name and contact information officer:
Deutsche Post AG
Gabriela Krader, LL.M
53250 Bonn
Germany
datenschutz@dpdhl.com -
We process your personal data, for example, in order to be able to
- complete the agreement we entered into with you or a sender
- make it as convenient and easy as possible for you when you visit our website
- send you our newsletter, if you have subscribed to it
- send you targeted ads or show them, if permitted
- take credit reports if necessary
- manage your requests through our customer service
- comply with our obligations in accordance with legal requirements
- comply with our security requirements (e.g. to detect crime)
- compiling statistics
- perform quality assurance, process optimization and planning security
You can read more about the type of personal data we process, the purpose of the processing and the legal basis below under each product.
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Apart from the right of access, you have the following rights:
- You can request information about what personal data is stored.
- You may request that we correct, delete or block your personal data, provided that these measures are permitted by law and comply with applicable contractual terms.
- You have the right to obtain the personal data that you have provided in a structured, commonly used and machine-readable format.
- You have the right to lodge a complaint with a supervisory authority. Here you will find the competent supervisory authority.
Right of objection
The right of objection applies to all processing of personal data based on Article 6(1)(f) of the General Data Protection Regulation (GDPR).
If you wish to exercise your right to object, simply contact us at one of the contact addresses under the heading Who is responsible?.
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The data is not stored longer than necessary. In some cases, we have to keep the data longer by law. If there are no legal requirements for the retention period for personal data, the data is stored for contract and billing purposes and as proof that the contract has been properly fulfilled until the purpose for which it is entrusted to us is fulfilled. After that, they are deleted.
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DPDHL's personal data policy regulates the group-wide standard for data processing with a particular focus on so-called transfers to third countries, i.e. the transfer of personal data to non-EU countries that do not have the same level of protection of personal data as required within the EU. If you want to read more about DPDHL's personal data policy, you can find more detailed information at the following link:
DPDHL Personal Data Protection and Management Policy (summary)
When you visit our website
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DHL protects the privacy of our website visitors. When you visit our website, our web servers temporarily store, for connection, configuration and security purposes, information related to the connection of the computer you use to visit our website, and a list of the pages you visit on our website, the date and time of your visit, the IP address of your computer, the identification details of the browser type, your computer's operating system and the website you visit from. Additional personal data, such as your name, telephone number, address or e-mail address, is not collected unless you provide this information voluntarily, e.g. when you fill out an online contact form in connection with a customer survey, contest, contract or information request.
The legal basis for the processing of the above categories of data is Article 6(1)(f) of the General Data Protection Regulation (GDPR). In view of the above-mentioned purposes, not least in order to ensure security and smooth connection, we have a legitimate interest in processing this data.
In addition, we use cookies, tracking tools and targeted actions. For more information on this, click on the link Online presence and website optimization.
If you have enabled geographic location features in your browser or in your computer's operating system, we will only use this information to provide you with location-based services (such as information about the nearest branch, parcel station, etc.) and not for any other purpose. If you disable these features, your personal data will be deleted immediately.
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For contractual reasons, we also need personal data so that we can provide our services and fulfill our contractual obligations to you. This information is used, for example, to fulfill a contract (a shipment), to process customer data, payments and, where appropriate, to assess creditworthiness. Some information on consignments is also delivered to the authorities of the country of transit or destination for customs and tax certificates or for screening as required by the country's legislation. The information provided shall usually include the name and address of the consignor, the name and address of the consignee, the description of the goods, the number of goods, the weight and the value of the item.
The legal basis is usually Article 6(1)(b) of the General Data Protection Regulation (GDPR) because the data processing is carried out to complete an agreement, of which you are a party.
Further information on the protection of personal data in relation to specific services and products can be found in the Products and services.
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If you are already a DHL customer, your addressing information (e.g. name and address) will be processed in order for us to contact you and inform you of our offers, new products and services. In addition to requiring your consent, we process your email address exclusively to provide you with information about DHL's own and similar products.
The legal basis for the above treatment is Article 6(1)(f) of the General Data Protection Regulation (GDPR). Processing customer data in order to send out direct mail for its own purposes is considered a legitimate interest.
You have the right to object to the said processing at any time. Who is responsible?.
If you sign up to subscribe to one of our newsletters, we have the right to use your email address for this purpose. You can unsubscribe from the newsletter at any time by clicking on the corresponding link at the bottom of the newsletter.
If you submit an objection or unsubscribe from our newsletter, the corresponding data will be blocked and deleted and no longer processed for such purposes.
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DHL will neither now nor in the future share, sell, transfer or otherwise distribute your personal data to third parties, unless required by law or for the sake of the agreement or unless you have expressly permitted it. For example, it may be necessary to forward your address and order details to our subcontractors when ordering products. Further information on the protection of personal data in relation to specific services and products can be found in the Products and services.
External data processors who process personal data on behalf of us are contractually obliged to enforce strict privacy rules under Article 28 of the General Data Protection Regulation (GDPR). DHL retains responsibility for ensuring the protection of your personal data in such circumstances. Peron's data assistants follow DHL's instructions, which are ensured by technical and organisational measures, as well as with checks and audits.
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We use tracking software to record the number of visitors to our website and how often they visit us. We do not use this software to collect individual personal data or individual IP addresses. The data are used only in anonymous and summarized form for statistical purposes and for the development of the website.
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There are contact forms on our website that can be used to contact us electronically. If you take advantage of this option, the information you enter in the form will be sent to us and saved.
We use the personal data you provide solely for the technical administration of the website and to fulfill your wishes - that is, primarily to handle agreements entered into or your requests.
This you will find examples of the type of information processed in connection with the contact forms.
By processing the personal data in the form, we can more easily manage the contact with you. In addition, we may process the personal data while we handle a customer request.
The data is processed mainly in order to enable us to complete the agreement in accordance with Article 6(1)(b) of the General Data Protection Regulation and to protect legitimate interests in accordance with Article 6(1)(f) of that Regulation.
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DHL takes all necessary technical and organizational security measures to protect your personal data so that it is not lost or used improperly. For example, your data is stored in a secure operating environment that is not available to the public. In some cases, the secure socket layer (SSL) technology encrypts the data during transmission. This means that we use an approved encryption procedure for communication between your computer and DHL's servers, i.e. if your browser supports SSL.
However, we would like to point out that if you contact DHL by email, we cannot guarantee the confidentiality of the information sent at that time. The contents of e-mail messages can be read by third parties. Therefore, you should always send confidential information by regular mail.
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Our personal data protection and management policy is subject to regular review.
DHL reserves the right to change its privacy policy at any time, with or without notice. Make a habit of checking the policy regularly to keep yourself informed of any changes. When you visit any of DHL's websites, you agree to this Privacy Policy.
This policy was last updated on May 25, 2018.
Products and Services
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Additional information on data protection in connection with cargo tracing:
Type of information
Example
External access to information
Article No.
Sender and recipient
Sender name
Sender and recipient
Sender's address
Sender and recipient (after the zip code is entered)
Recipient's name
Sender and recipient (after the zip code is specified or as logged in and identified recipient)
Recipient's address
Sender
The name of the recipient's representative, where applicable:
Neighbor
Sender and recipient (after the zip code is specified or as logged in and identified recipient)
The address of the recipient's representative, where applicable:
Neighbor
Sender
Sender's customer information (EKP number, billing number)
Sender
Product name / name of the service (currently only in freight tracking for corporate customers NOLB)
DHL Packages, DHL Package International, Delivery Payment, Bulky goods
Consignor and consignee (only for services relating to the consignee, e.g. bulky goods and delivery payment)
Ongoing transport
Sender and recipient
Recipient signature (POD)
Sender
Confirmation of verified minimum age +16 / +18
Ocular age control
Sender
1. The purpose of the processing of personal data - important information
We process your personal data, for example, in order to be able to
- complete the agreement we entered into with you or a sender
- view the status of a shipment or provide information through our customer service
- comply with our obligations in accordance with legal requirements
- comply with our security requirements (e.g. to detect crime)
- compile statistics on commissions on our services
- perform quality assurance, process optimization and planning security
2. Storage life
The data is not stored longer than necessary. In some cases, we have to keep the data longer by law.
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With DHL e-franking, which can be found at sendparcel.dhl.se, you can create and purchase a package brand for national and international shipping with DHL Paket.
1. Type of data collected and stored as part of DHL's e-franking
Type of information
Description and examples
Type of DHL product
e.g. DHL packages up to max. 2kg
Article No
Number used to identify the goods during transport within the Deutsche Post DHL network
P/U address
Optional if a pick-up has already been booked
Sender's name and address and company name
Sender's postal address
Name and address of the recipient and company name
Recipient's postal address
Sender's phone number
Recipient's phone number
Details of the customs declaration
Optional; detailed description of the contents of the consignment for international, customs-covered shipments
Sender's e-mail address
The sender's valid e-mail address to which the order confirmation is to be sent
Recipient's e-mail address
Optional: the recipient's valid e-mail address to which the parcel
Payment method
Information on which payment provider (e.g. PayPal) has been used
DHL agents
Service point where packages can be handed in
DHL's e-franking does not store any payment details other than the name of the payment service provider contracted. All payment processing and use of the payment details required for this purpose (e.g. credit card details and bank information) is carried out exclusively by the payment service providers.
2. Purposes and legal bases for the processing of personal data
The data is collected via DHL's e-franking in order to send packages from a sender to a recipient. The legal basis for the processing of personal data for the purpose of fulfilling the agreement is Article 6(1)(b) of the General Data Protection Regulation.
The data are also processed in accordance with Article 6(1)(c) of the General Data Protection Regulation in order to comply with legal requirements.
Finally, personal data are also processed for the following purposes:
- To meet our security requirements (e.g. to detect crime).
- To compile statistics.
- To perform quality assurance, process optimization and planning security.
Therefore, DHL International GmbH has a legitimate interest in ensuring smooth handling and continuous improvement of its products and services. DHL considers that there is no legitimate interest since the invasion of privacy has been limited to a minimum, for example by pseudonymisation. Article 6(1)(f) of the General Data Protection Regulation (GDPR) therefore provides the legal basis.
- To meet our security requirements (e.g. to detect crime).
Last updated: 2018-05-26