Privacy Policy

DHL Paket Sweden, a division of DHL Frakt (Sweden) AB (hereinafter referred to as "DHL") thanks you for your visit to this website and for your interest in our company, our products and services. For us it is very important that we can protect your personal data throughout the business process.

However, national legal requirements for the protection and handling of personal data may vary from country to country. Therefore, if you visit DHL's websites in different countries, data on data protection will be tailored to each country.

In the following, we explain what information we collect when you visit our website, how this information is processed and for what specific purposes we collect personal data.

General information

  • Personal data means any information relating to an identified or identifiable natural person (registered), whereby an identifiable person is a person who can be identified directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data or network identifiers, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person. This includes such information as name, address and telephone number and date of birth. Information that can't be linked directly to your actual identity isn't included, such as which sites are most popular or the number of people visiting a website.

  • This information on the protection of personal data applies to data processing by:

    Name and contact details of the controller

    DHL Paket Sweden, a division of DHL Frakt (Sweden) AB (subsidiary, if applicable) is the data controller within the meaning of the General Data Protection Regulation (GDPR)

    Björnstigen 85
    170 73 Solna
    Sweden

    If you have any questions regarding the processing of your personal data, please contact our Data Protection Officer. You can also contact the DHL Personal Data Protection Group, which assists in requests for information, receives suggestions and handles complaints.

    Name and contact information officer:

    Deutsche Post AG
    Gabriela Krader, LL.M
    53250 Bonn
    Germany
    datenschutz@dpdhl.com

  • We process your personal data, for example, in order to be able to

    • complete the agreement we entered into with you or a sender
    • make it as convenient and easy as possible for you when you visit our website
    • send you our newsletter, if you have subscribed to it
    • send you targeted ads or show them, if permitted
    • take credit reports if necessary
    • manage your requests through our customer service
    • comply with our obligations in accordance with legal requirements
    • comply with our security requirements (e.g. to detect crime)
    • compiling statistics
    • perform quality assurance, process optimization and planning security

    You can read more about the type of personal data we process, the purpose of the processing and the legal basis below under each product.

  • Apart from the right of access, you have the following rights:

    • You can request information about what personal data is stored.
    • You may request that we correct, delete or block your personal data, provided that these measures are permitted by law and comply with applicable contractual terms.
    • You have the right to obtain the personal data that you have provided in a structured, commonly used and machine-readable format.
    • You have the right to lodge a complaint with a supervisory authority. Here you will find the competent supervisory authority.

    Right of objection

    The right of objection applies to all processing of personal data based on Article 6(1)(f) of the General Data Protection Regulation (GDPR).

    If you wish to exercise your right to object, simply contact us at one of the contact addresses under the heading Who is responsible?.

  • The data is not stored longer than necessary. In some cases, we have to keep the data longer by law. If there are no legal requirements for the retention period for personal data, the data is stored for contract and billing purposes and as proof that the contract has been properly fulfilled until the purpose for which it is entrusted to us is fulfilled. After that, they are deleted.

  • DPDHL's personal data policy regulates the group-wide standard for data processing with a particular focus on so-called transfers to third countries, i.e. the transfer of personal data to non-EU countries that do not have the same level of protection of personal data as required within the EU. If you want to read more about DPDHL's personal data policy, you can find more detailed information at the following link:

    DPDHL Personal Data Protection and Management Policy (summary)

When you visit our website

  • DHL protects the privacy of our website visitors. When you visit our website, our web servers temporarily store, for connection, configuration and security purposes, information related to the connection of the computer you use to visit our website, and a list of the pages you visit on our website, the date and time of your visit, the IP address of your computer, the identification details of the browser type, your computer's operating system and the website you visit from. Additional personal data, such as your name, telephone number, address or e-mail address, is not collected unless you provide this information voluntarily, e.g. when you fill out an online contact form in connection with a customer survey, contest, contract or information request.

    The legal basis for the processing of the above categories of data is Article 6(1)(f) of the General Data Protection Regulation (GDPR). In view of the above-mentioned purposes, not least in order to ensure security and smooth connection, we have a legitimate interest in processing this data.

    In addition, we use cookies, tracking tools and targeted actions. For more information on this, click on the link Online presence and website optimization.

    If you have enabled geographic location features in your browser or in your computer's operating system, we will only use this information to provide you with location-based services (such as information about the nearest branch, parcel station, etc.) and not for any other purpose. If you disable these features, your personal data will be deleted immediately.

  • For contractual reasons, we also need personal data so that we can provide our services and fulfill our contractual obligations to you. This information is used, for example, to fulfill a contract (a shipment), to process customer data, payments and, where appropriate, to assess creditworthiness. Some information on consignments is also delivered to the authorities of the country of transit or destination for customs and tax certificates or for screening as required by the country's legislation. The information provided shall usually include the name and address of the consignor, the name and address of the consignee, the description of the goods, the number of goods, the weight and the value of the item.

    The legal basis is usually Article 6(1)(b) of the General Data Protection Regulation (GDPR) because the data processing is carried out to complete an agreement, of which you are a party.

    Further information on the protection of personal data in relation to specific services and products can be found in the Products and services.

  • If you are already a DHL customer, your addressing information (e.g. name and address) will be processed in order for us to contact you and inform you of our offers, new products and services. In addition to requiring your consent, we process your email address exclusively to provide you with information about DHL's own and similar products.

    The legal basis for the above treatment is Article 6(1)(f) of the General Data Protection Regulation (GDPR). Processing customer data in order to send out direct mail for its own purposes is considered a legitimate interest.

    You have the right to object to the said processing at any time. Who is responsible?.

    If you sign up to subscribe to one of our newsletters, we have the right to use your email address for this purpose. You can unsubscribe from the newsletter at any time by clicking on the corresponding link at the bottom of the newsletter.

    If you submit an objection or unsubscribe from our newsletter, the corresponding data will be blocked and deleted and no longer processed for such purposes.

  • DHL will neither now nor in the future share, sell, transfer or otherwise distribute your personal data to third parties, unless required by law or for the sake of the agreement or unless you have expressly permitted it. For example, it may be necessary to forward your address and order details to our subcontractors when ordering products. Further information on the protection of personal data in relation to specific services and products can be found in the Products and services.

    External data processors who process personal data on behalf of us are contractually obliged to enforce strict privacy rules under Article 28 of the General Data Protection Regulation (GDPR). DHL retains responsibility for ensuring the protection of your personal data in such circumstances. Peron's data assistants follow DHL's instructions, which are ensured by technical and organisational measures, as well as with checks and audits.

  • We use tracking software to record the number of visitors to our website and how often they visit us. We do not use this software to collect individual personal data or individual IP addresses. The data are used only in anonymous and summarized form for statistical purposes and for the development of the website.

  • A cookie is a small text file that is saved on your computer when you visit a website. With the help of cookies, we can store special information related to you and your computer when you visit one of our websites. With the help of cookies, we can find out how often we get visits to our websites and how many people visit us. With the help of the cookies, we can configure our offers to make it as convenient and efficient as possible for you.

    On the basis of Article 6(1)(f) of the General Data Protection Regulation, we use session cookies to optimise our website and ensure a convenient and undisturbed user experience. These cookies are stored exclusively during the time you visit our website. They are automatically deleted when you close your browser.

    In addition, we use persistent cookies to store information about visitors who visit the site several times. The purpose of using cookies is to be able to give you a better experience of visiting our website. At the same time, it gives us an opportunity to recognize you and better understand how to use the website so that we can further develop it and make it as diverse as possible every time you visit it. Our website contains a banner telling you that if you continue to navigate the site, this basically means that you give your consent to cookies being saved on your computer. The legal basis for the processing of personal data using cookies for analysis purposes is Article 6(1)(a) of the General Data Protection Regulation. You naturally have the right to object to this and opt out (see How to handle cookies?).

    Generally speaking, we do not create an individual profile for your web activities. The contents of a persistent cookie are limited to an identification number. Names, e-mail addresses, IP addresses, etc. are not saved on most of our websites. However, there are a few exceptions that you can find in the table below.

    There are two exceptions:

    1) MediaMinds tracking cookies. The persistent tracking scopes store your IP address and use it to deliver geographic location information to help DHL monitor and manage advertising campaigns. The cookies are fully encrypted and do not collect any other personally identifiable information. Therefore, the IP address cannot be linked to your personal data and is not shared with third parties. The IP address is stored securely and is only used confidentially by DHL internally to provide consolidated reports. The cookies will be deleted after 30 days.

    You can read more about MediaMind tracking cookies in the DHL table below.

    To avoid being tracked by MediaMind on all the websites you visit, you can select the table this once and for all by clicking on the MediaMind Opt-Out link below:

    MediaMind Opt-Out

    If you have previously opted out of the tracking feature and want to change your setting, you can click the MediaMind Opt-In link below:

    MediaMind Opt-In

    2) Google Analytics and its cookies. There may be a few countries that use cookies for Google Analytics on a smaller scale for specific local purposes. These cookies use your IP address as a sign of recognition, but do not identify you as an individual. In other words, the information is collected anonymously. The cookies collect information about how you as a visitor use our local websites and then compile reports with which we can improve the local websites.

    You can learn more about Google Analytics in the table below.

    If you don't want to be tracked by Google Analytics on all the websites you visit, you can opt out once and for all by visiting

    Google Analytics Opt-out Browser Add-on

    DHL table of cookies and different categories

    The table below contains details of all cookies used on these websites.

    All cookies in this table have been divided into four categories, numbered from 1 to 4 - the category numbers are in column 1. Please note that cookies may belong to more than one category.

    Categories:

    [1] Absolutely necessary: These cookies are important for you to be able to move around the website and use all its features. Without these cookies, you will not be able to use the services you have provided. As already mentioned, this function is based on Article 6(1)(f) of the General Data Protection Regulation.

    [2] Performance: These cookies collect information about how you as a visitor use a particular website, such as which pages you usually visit. However, they do not collect information that can identify a visitor. All information collected by these cookies is clumped together and therefore anonymous. It is only used to develop the site.

    [3] Functionality: These cookies help the website to remember the choices you make, so that it can be adapted to more personal preferences.  For example, these cookies can be used to remember and save the last tracking number that you entered when you used a tracking software.  The information these cookies collect may be anonymized, which prevents the cookies from tracking you while browsing other websites.

    [4] Targeted advertising or advertising: These cookies are used to serve ads that are more tailored to you and your interests. They're also used to limit the number of times you see an ad and help us measure the effectiveness of an ad campaign. They are usually posted online by advertising networks in collaboration with a web operator.

    Cookie

    Name

    Purposes

    More information

    Allows cookies on the site

    dhlpcp

    If it is set to 1, the visitor has set the browser to allow cookies. If there is no such cookie, no cookies are allowed.

     

     

    dhlah

    Blocked item (displayed). Disappears after 365 days.

     

     

    dhlolc

    Blocked overlay (displayed). Disappears after 30 days.

     

    Recaptcha cookie

    nocap

     

     

    Cookie for kampagnname [2]

    campaignName

    This cookie is created when you visit a DHL page via DHL's advertising banner or via a link that is part of a campaign / emailed advertising mailing.
    The cookie stores a campaign ID that identifies the campaign source in a unique way.
    If you contact DHL using one of our web contacts or registration forms within 24 hours of visiting one of our websites, the campaign ID is included as an attachment to emails sent to our sales department or customer service.
    This information is used solely to assess the success of our campaigns and to see if any customer has contacted us as a result of a promotion.
    The cookie does not store personal data about customers, only the campaign ID,
    disappear after 24 hours.

     

    Google Analytics [2]

    _utma
    _utmb
    _utmz

    Some countries also use Google Analytics for special local purposes.
    These cookies are used to collect information about how visitors use our local websites. We use this information to compile reports and develop local websites. The cookies collect information anonymously, such as the number of visitors to the local website, information about which website the visitor comes from and which pages have been visited.

    Learn more about privacy at Google

    Google Analytics [2]

    _ga

    This cookie is used to distinguish users. The cookie disappears after 2 years.

    Learn more about privacy at Google

    Google Analytics [2]

    _gid

    This cookie is used to distinguish users and disappears after 24 hours.

    Learn more about privacy at Google

    Cookies from MediaMind [2]

    U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4 and C4.

    MediaMind's cookies are created when you enter special promotional pages via a DHL advertising banner, via a link contained in an emailed promotional or promotional mailing, or when you have used a promotional link that is part of an ad in physical media.
    MediaMind's cookies track when and where you saw DHL ads online, how you were interested in these ads, and when you visited the DHL website after you saw these ads.
    We use this information to measure the performance of ad campaigns. The information is delivered in aggregated reports, so no single user information will be displayed. It does not control any other way of browsing and is only used confidentially by DHL internally

    Learn more about privacy at MediaMind

    You Tube cookies [2]

    use_hitbox
    VISITOR_INFO1_LIVE

    We embed videos by using YouTube's privacy mode. Some of these videos come from our official YouTube channel.
    This mode may place cookies on your computer as soon as you click on the YouTube video player, but YouTube will not store identifiable personal data for playback of embedded videos that use enhanced privacy mode.

    Learn more about embedded videos on YouTube's information page

    Partner Network tracking cookies

    anj, sess, uuid2

    These cookies record your user information and anonymized IP address and use this information to calculate sales commissions related to the customer account product in DHL's partner program. The cookies are stored in encrypted form and contain no identifiable personal data. The information is used only to produce statistics that are then used internally within DHL in a lumped-together form. The IP addresses are saved in anonymized form, which means that the last two digits are replaced by zeros. The cookies disappear after sixty days. If you do not want this information to be saved, you can prevent this by clicking the following disconnect link:
    https://partner.dhl.de/opt/out.php
    You can revoke the opt-out function (that is, "accept" the settings) by clicking the following link:
    https://partner.dhl.de/opt/in.php

     

    Adobe Analytics [2]

    s_cc

    This cookie has been set up via the JavaScript code to determine whether cookies are accepted or not. This is a session cookie that disappears when the browser is closed.

    Learn more about privacy at Adobe

    Adobe Analytics [2]

    s_sq

    This cookie collects anonymous information about which link a visitor has clicked on. The purpose is to find out which links are used or not and to develop the website. This is a session cookie that disappears when the browser is closed.

    Learn more about privacy at Adobe

    Adobe Analytics [2]

    s_vi

    This cookie is used to detect a returnvisitor as a single user and collect information about how our site is used. We use this information to further develop the site and customize the content to better suit your visitors. The cookie collects the above information anonymously (individual visitor ID, time/date stamp). This is a permanent cookie that does not disappear until after 5 years.

    Learn more about privacy at Adobe

    Adobe Analytics [2]

    s_fid

    This cookie is used to identify unique visitors if the default s_vi cookie is not available due to third-party cookie restrictions. Not used for implementations that use first-party cookies.
    This is a permanent cookie that lasts for 5 years.

    Learn more about privacy at Adobe

     

    If you are using Unifaun goods tracking, we also set the following cookies:

    Cookie Name Purposes More information
    First-hand cookie JSESSIONID Maintains user sessions in browsers and servers intersynced.  

    If you are using DHL e-franking, we also set the following cookies:

    Cookie Name Purposes More information
      ofi.domain
    ofi.domainfix
    Allows the backend to technically easily identify which domain the user is currently using. Set at the entry point or based on URL parameters.
      ofi.lang
    ofi.langfix
    Enables the backend to technically easily identify which language the user is currently using. Set at the entry point or based on URL parameters.
      ofi.template.se Enables backend to technically easily identify the template in which the application is to be presented. Set at the entry point or based on URL parameters.
      ofiCustomerCookie Stores the sender's addresses and / or customers' e-mail addresses for re-use in future purchases. The customer must actively store the return address by checking a check box.
      OFISESSIONID Enables the backend to identify the user's session. Set up via Tomcat.

     

    If you are using DHL Finder (site search), we also set the following cookies:

    Cookie Name Purposes More information
      i18next This cookie is used to recognize the visitor's language setting in order to offer a more pleasant website experience. The information is used to determine which language is appropriate for the visitor and to ensure that the language is set accordingly. The cookie collects the above information anonymously. It is used only confidentially within DHL to develop websites and improve the user experience. This is a session cookie that disappears when the browser is closed.  
      br_<primaryKey>

    This cookie is used to recognize a repeat visitor as a single user. This information is used to determine whether the visitor has already been graded for a location. The cookie collects the above information anonymously (individual visitor ID, time/date stamp). It disappears after 24 hours.  

    Third-party cookies in embedded content

    Please note that some pages of our websites may contain cookies that have nothing to do with DHL. When you visit a page with embedded content from, for example, YouTube or Vimeo, these service providers may place their own cookies in your browser.  DHL has no control over how these cookies are used, nor can it be accessed because cookies are only accessible to the person who originally placed them on the visitor's browser. Therefore, if you want more information about the cookies, please check the website of the third party in question.

    Web beacons

    In order to keep DHL's web content up to date, easily accessible and up-to-date, we use web analytics services such as Webtrends (see Webtrends in the table on cookies above for more information). These analytics services help us understand how people use our websites.  They have different data collection techniques, such as web beacons. Web beacons are small electronic images that place cookies, count visits and understand how a website is used and how effective it is. This in turn allows us to know what content is of interest to our visitors so that we can tailor the information on our websites.  Web beacons are anonymous and do not collect or contain any information that can identify you. The information is anonymous and is only used for statistical purposes. The analysis data and cookies cannot be used to identify you as a natural person because they never contain personal data such as your name or email address.

    How are cookies handled?

    It is possible to use our products and services without cookies. You can set your browser and decide if you want cookies at all or not. You can restrict them to certain websites or set your browser to notify you each time a cookie is sent. You can also delete cookies from your computer's hard drive (file "Cookies"). Remember that in this case, you can expect that you cannot view the entire site or use all the features of the page.

    Most browsers accept some control over most cookies through the settings in the browser.

    If you want to read more about cookies, how to see that they are accepted and how to handle and delete them, you can visit

    All about cookies

    Want more EU-specific advice on cookies and find out what options there are for you to opt out of cookies [opt-out] you can also visit the following website:

    Your web options

    If you do not want to be tracked by LiveBall, you must block these cookies in the settings in your browser.

    Read more about this at

    All about cookies

    You can also opt out of some or all of the promotional cookies placed on your computer by visiting Network Advertising Initiative (NAI) website.

    Not everyone visits our site through a web browser. For example, there are visitors who choose to access DUP websites or apps from a mobile device. This way it is not always possible to block cookies or change the browser settings.

    If you don't want to be tracked by dotMailer, you'll need to block these cookies in your browser settings.

    Read more about this in the thread

    All about cookies

    If you don't want to be tracked by Google Analytics anywhere, you can change this

    Google Analytics Opt-out Browser Add-on

    If you don't want to be tracked by MediaMind on any web page at all, you can change this by clicking on the MediaMind select-off link below:

    MediaMind Opt-Out

    If you have previously opted out of the tracking feature and want to change your setting, you can click the MediaMind Opt-In link below:

    MediaMind Opt-In

    Currently, Eloqua web monitoring is enabled on DHLs websites.

    Click here to opt out of Eloqua web monitoring.

    If you don't want to be tracked by Adobe Analytics on any web page at all, you can change this by clicking on the Adobe Analytics opt-out link below:

    Adobe Analytics Opt-Out

    If you have previously chosen not to be tracked by Adobe Analytics and now want to change your setting, you can click the Opt-In link below:

    Adobe Analytics Opt-In

    Remember that if you delete your cookies or if you are using a different browser or computer, you will need to change the settings in your browser again to opt-out.

  • There are contact forms on our website that can be used to contact us electronically. If you take advantage of this option, the information you enter in the form will be sent to us and saved.

    We use the personal data you provide solely for the technical administration of the website and to fulfill your wishes - that is, primarily to handle agreements entered into or your requests.

    This you will find examples of the type of information processed in connection with the contact forms.

    By processing the personal data in the form, we can more easily manage the contact with you. In addition, we may process the personal data while we handle a customer request.

    The data is processed mainly in order to enable us to complete the agreement in accordance with Article 6(1)(b) of the General Data Protection Regulation and to protect legitimate interests in accordance with Article 6(1)(f) of that Regulation.

  • DHL takes all necessary technical and organizational security measures to protect your personal data so that it is not lost or used improperly. For example, your data is stored in a secure operating environment that is not available to the public. In some cases, the secure socket layer (SSL) technology encrypts the data during transmission. This means that we use an approved encryption procedure for communication between your computer and DHL's servers, i.e. if your browser supports SSL.

    However, we would like to point out that if you contact DHL by email, we cannot guarantee the confidentiality of the information sent at that time. The contents of e-mail messages can be read by third parties. Therefore, you should always send confidential information by regular mail.

  • Our personal data protection and management policy is subject to regular review.

    DHL reserves the right to change its privacy policy at any time, with or without notice. Make a habit of checking the policy regularly to keep yourself informed of any changes. When you visit any of DHL's websites, you agree to this Privacy Policy.

    This policy was last updated on May 25, 2018.

Products and Services

  • Additional information on data protection in connection with cargo tracing:

    Type of information

    Example

    External access to information

    Article No.

     

    Sender and recipient

    Sender name

     

    Sender and recipient

    Sender's address

     

    Sender and recipient (after the zip code is entered)

    Recipient's name

     

    Sender and recipient (after the zip code is specified or as logged in and identified recipient)

    Recipient's address

     

    Sender

    The name of the recipient's representative, where applicable:

    Neighbor

    Sender and recipient (after the zip code is specified or as logged in and identified recipient)

    The address of the recipient's representative, where applicable:

    Neighbor

    Sender

    Sender's customer information (EKP number, billing number)

     

    Sender

    Product name / name of the service (currently only in freight tracking for corporate customers NOLB)

    DHL Packages, DHL Package International, Delivery Payment, Bulky goods

    Consignor and consignee (only for services relating to the consignee, e.g. bulky goods and delivery payment)

    Ongoing transport

     

    Sender and recipient

    Recipient signature (POD)

     

    Sender

    Confirmation of verified minimum age +16 / +18

    Ocular age control

    Sender

    1. The purpose of the processing of personal data - important information

    We process your personal data, for example, in order to be able to

    • complete the agreement we entered into with you or a sender
    • view the status of a shipment or provide information through our customer service
    • comply with our obligations in accordance with legal requirements
    • comply with our security requirements (e.g. to detect crime)
    • compile statistics on commissions on our services
    • perform quality assurance, process optimization and planning security

    2. Storage life

    The data is not stored longer than necessary. In some cases, we have to keep the data longer by law.

  • With DHL e-franking, which can be found at sendparcel.dhl.se, you can create and purchase a package brand for national and international shipping with DHL Paket.

    1. Type of data collected and stored as part of DHL's e-franking

    Type of information

    Description and examples

    Type of DHL product

    e.g. DHL packages up to max. 2kg

    Article No

    Number used to identify the goods during transport within the Deutsche Post DHL network

    P/U address

    Optional if a pick-up has already been booked

    Sender's name and address and company name

    Sender's postal address

    Name and address of the recipient and company name

    Recipient's postal address

    Sender's phone number

     

    Recipient's phone number

     

    Details of the customs declaration

    Optional; detailed description of the contents of the consignment for international, customs-covered shipments

    Sender's e-mail address

    The sender's valid e-mail address to which the order confirmation is to be sent

    Recipient's e-mail address

    Optional: the recipient's valid e-mail address to which the parcel

    Payment method

    Information on which payment provider (e.g. PayPal) has been used

    DHL agents

    Service point where packages can be handed in

     

    DHL's e-franking does not store any payment details other than the name of the payment service provider contracted. All payment processing and use of the payment details required for this purpose (e.g. credit card details and bank information) is carried out exclusively by the payment service providers.

    2. Purposes and legal bases for the processing of personal data

    The data is collected via DHL's e-franking in order to send packages from a sender to a recipient. The legal basis for the processing of personal data for the purpose of fulfilling the agreement is Article 6(1)(b) of the General Data Protection Regulation.

    The data are also processed in accordance with Article 6(1)(c) of the General Data Protection Regulation in order to comply with legal requirements.

    Finally, personal data are also processed for the following purposes:

    • To meet our security requirements (e.g. to detect crime).
    • To compile statistics.
    • To perform quality assurance, process optimization and planning security.

    Therefore, DHL International GmbH has a legitimate interest in ensuring smooth handling and continuous improvement of its products and services. DHL considers that there is no legitimate interest since the invasion of privacy  has been limited to a minimum, for example by pseudonymisation. Article 6(1)(f) of the General Data Protection Regulation (GDPR) therefore provides the legal basis.

Last updated: 2018-05-26