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Here's how to pick-up packages!

1

Notification by text message or e-mail

When your package has arrived, a notification is sent to the addressee by text or email, with the package consignment number and information about which DHL agency the package can be picked up from.

2

Find your DHL agent

If you are not sure where your nearest DHL representative is located, you can always search here. Just enter your address or zip code.

3

Shipping number and ID document

Be sure to take your shipment number and valid ID document with you when a package is to be picked up. You can also authenticate yourself with mobile bank ID (link can be found in sms and email notification)

  • SHOW YOUR ID WHEN YOU PICK UP A PACKAGE, PLEASE!

    Always show an approved and valid ID when you pick up a package. If you pick up packages for someone else, you need to show both your and the recipient's ID.

    IDs approved at DHL

    Swedish IDs:

    • Swedish driving licence.
    • ID card issued by the Swedish Tax Agency.
    • SIS marked ID card and service card.
    • National ID card, issued by Swedish police.
    • Passport (not provisional passport, pink color).

    Note! LMA card issued by the Swedish Migration Board is not an approved ID.

    Foreign IDs:

    • Passport (not provisional passport).
    • Nordic driving licence, issued in Denmark, Finland, Norway and Iceland.
    • Foreign national ID card, issued in countries within the EU/Schengen area*.

    * Countries within the EU/Schengen area: Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, United Kingdom, Sweden, Czech Republic, Germany, Hungary, Austria

Track & Trace

With DHL's tracking tool, you can always see where your package is. Fast, simple and easy!