SERVITIZATION & SUPPLY CHAINS
A DHL Perspective on Future Engineering & Manufacturing Supply Chains
Manufacturers increasingly recognize that in order to leverage today’s trends: shifting markets, economical & political volatility, changing customer demands, skills shortage, compliancy and new technologies, they must identify new and sustainable revenue streams to increase competitiveness and profitability.
This is driving manufacturing value propositions to change from product focused to services focused propositions: placing an emphasis on customers achieving their business goals, as opposed to only focusing on product features.
This series of whitepapers by DHL in collaboration with The Advance Service Group, part of Aston Business School focused on the topic of servitization. It is a guide to manufacturing companies through the supply chain transformation change process - from strategy articulation to process definition and decision enablement.
This is the first of three papers that illustrate the concept of servitization, to show how it is driven by global trends and highlight implications on supply chains.
Introduction
Dr. Klaus Dohrmann, Vice President Innovation Europe & Trend Research, introduces the E&M white paper - Servitization & Supply Chains.
What is Servitization?
Professor Tim Baines, Director of the Advanced Services Group, explains the concept of servitization.
Advanced Services - A New Business Model
Professor Tim Baines, talks about the shift in mindset that manufacturing companies need to make to move to a services focused business model.
Embracing Services with Digital
Professor Tim Baines, explains how manufacturing companies embrace a services led business model with their digital strategies.
