TAILORED APPROACH

If you have large shipping volumes and highly complex delivery needs, we can design and tailor a service that’s the perfect fit for your business. So how does Parcel Connect work when you need more than a standard service?  

Ship from multiple countries and reduce complexity by offering the same solution to all your warehouses. Tailor a returns process that can be rolled out consistently to all returns centers. Or introduce scalable direct or network injections that improve delivery time and reduce costs.

Our answer lies in partnership. Our Solution Design teams will work with you to define challenges and deliver innovative results. Key Account and Program Management teams design and implement solutions tailored to your specific needs – and your future goals.

DHL Customer Operations handle issues with local teams and manage day-to-day operational relationships with your people. Our specialized Customer Service team works directly with your own customer care team to solve problems, report performance and steer transports.