5. Failure to Pay Duties and Taxes on Time
Customs duties and taxes must be paid before your goods are released at the time of import in the destination country. Delays in payment can delay your shipment or even risk being returned back to you at origin and create frustration for everyone.
Solution: Establish who will pay the Import Customs Duties & Taxes before shipping. Learn about the two types of payment options:
There are two options:
If the shipper has pre-selected the option to pay for the Import Customs Duties & Taxes using DDP terms, then no further payment is needed from the receiver prior to delivery.
If the shipper has NOT pre-selected the option to pay for the Import Customs Duties & Taxes using DDU terms, then the receiver will be charged prior to delivery. There are two options for that payment:
a. If the receiver has a DHL account, DHL will bill the receiver’s account.
b. If the receiver does not have a DHL account, DHL will send a link to the receiver for payment to be made online. Please make the online payment as soon as possible to ensure a smooth delivery of your shipment.
6. Improper Labeling or Packaging
Labels that are unreadable or incomplete, along with inadequate packaging, can lead to damaged or rejected shipments—especially for “hazardous” materials.
Solution: Double-check the packaging and labeling requirements for your destination. Make sure everything is clear and compliant, especially if your shipment includes “Hazardous” or “Dangerous Goods.” If you have any doubts, our Certified International Specialists are here to help.
7. Lack of Communication with Customs Authorities
Customs authorities or a Customs broker may reach out for additional information about your shipment. Ignoring these requests can cause delays.
Solution: Always respond promptly to any inquiries from customs or DHL Express. Quick communication ensures that any missing or inaccurate information can be addressed, keeping your shipment moving smoothly.
Understanding Customs clearance is vital for U.S. businesses engaged in cross-border shipping. By knowing common delays and using best practices, you can expect timely deliveries. This helps you follow Customs rules and create a great experience for your customers. Partnering with DHL Express will help you stay compliant and successfully grow your business globally.