• Global
  • 29.03.2020

Our response to Covid-19

For updates in local languages click here

"Connecting People, Improving Lives" is DPDHL’s mission and guides always our effort to become exemplary corporate citizens.

In this critical global health crisis, our Logistics services and our worldwide network play a critical role, also in saving lives– whether it is by sending emergency medical equipment and supplies to healthcare workers; delivering necessity goods to private customers; or by finding solutions for companies to continue their operations.

Against the backdrop of the global Covid-19 outbreak, Deutsche Post DHL Group business operations are being continuously adapted to mitigate potential impacts. As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's continuous risk planning. The Group follows a holistic management process that enables our business units to ensure the best possible operations for our customers even in an emergency.

The safety of our employees and customers is paramount. In order to closely monitor and manage the Coronavirus outbreak, a Deutsche Post DHL Group Coronavirus task force has been established, led by the Group’s CEO. The Group’s task force also coordinates with international organizations (such as the WHO, CDC, ECDC and Robert Koch Institute) and provides the necessary information to all employees and relevant operations.

The Group’s task force

  • meets daily and updates top management on the evolution of the situation
  • ensures our organizations in all countries we operate in follow protocols of official authorities, both international organizations and local country health authority advisories (whichever sets the strictest rule)
  • discusses and approves measures as the situation unfolds


Our number one priority is the wellbeing of our employees and customers. We follow all official recommendations, and we are committed to respond to the call for cohesion and solidarity to prevent the spread of the disease.

Our Group Business Continuity Plan offers global guidelines for our operations in 220 countries. Every day, everywhere, to stop the spread of the disease:

  • We promote a "Safety First" approach with specific recommendations as per below
  • We encourage flexible work arrangements, adapted to different roles
  • We banned global business travel
  • We postponed all non-business essential events and trainings

In addition, each business unit developed and internally communicated additional measures fitting distinctive country needs or division-specific requirements.

We regularly update our employees via internal media, as well as via our local management teams. We publish updated information as it becomes available to reduce exposure to and transmission of the Coronavirus.

As a globally operating company with approximately 550,000 employees in over 220 countries and territories worldwide, we ensure our country organizations operate in accordance with the protocols of official authorities, both international organizations and local country health authority advisories, whichever sets the strictest rules.


Health Etiquette Recommendations

Social Distancing

  • Keep at least 1.5m, if possible 2m (6ft) away from each other
  • Avoid physical contact (i.e., handshaking, hugging)
  • Consider if face-to-face meetings can be replaced by a teleconference or online event

Hygienic Etiquette

  • Wash your hands frequently and thoroughly with soap & water (>20s.)
  • Cover your mouth when coughing or sneezing (tissue or your flexed elbow)
  • Avoid touching your face (eyes, nose or mouth) with unwashed hands
  • Avoid close contact with people who are sick, sneezing or coughing
  • Stay at home when you are sick, and when recommended by authorities
  • Clean and disinfect surfaces and objects people frequently touch


The Group's task force coordinates the implementation of accurate and tailor-made Business Continuity Planning to local conditions, and immediate response and monitoring.

Each of Deutsche Post DHL Group’s divisions manages its operations to ensure, to the extent possible, an undisrupted service to our customers. All our divisions are mobilizing Business Continuity Plans, including pandemic operating plans, and implementing preventive actions as appropriate.

Operational updates in specific countries will be communicated on a country-by-country basis and by the respective business unit.

In case you need further specific detail about the actual operational status in your country or for a specific DHL business unit, please contact your account manager or customer service representative.

For more information, we recommend to visit WHO’s Q&A on coronaviruses (Covid-19), the CDC’s FAQ and the Robert Koch Institute’s Q&A (German only) on the issue.


Local Language Updates