The Group’s task force
- meets daily and updates top management on the evolution of the situation
- ensures our organizations in all countries we operate in follow protocols of official authorities, both international organizations and local country health authority advisories (whichever sets the strictest rule)
- discusses and approves measures as the situation unfolds
Our number one priority is the wellbeing of our employees and customers. We follow all official recommendations, and we are committed to respond to the call for cohesion and solidarity to prevent the spread of the disease.
Our Group Business Continuity Plan offers global guidelines for our operations in 220 countries. Every day, everywhere, to stop the spread of the disease:
- We promote a "Safety First" approach with specific recommendations as per below
- We encourage flexible work arrangements, adapted to different roles
- We banned global business travel
- We postponed all non-business essential events and trainings
In addition, each business unit developed and internally communicated additional measures fitting distinctive country needs or division-specific requirements.
We regularly update our employees via internal media, as well as via our local management teams. We publish updated information as it becomes available to reduce exposure to and transmission of the Coronavirus.
As a globally operating company with approximately 550,000 employees in over 220 countries and territories worldwide, we ensure our country organizations operate in accordance with the protocols of official authorities, both international organizations and local country health authority advisories, whichever sets the strictest rules.
Health Etiquette Recommendations
- Keep at least 1.5m, if possible 2m (6ft) away from each other
- Avoid physical contact (i.e., handshaking, hugging)
- Consider if face-to-face meetings can be replaced by a teleconference or online event
- Wash your hands frequently and thoroughly with soap & water (>20s.)
- Cover your mouth when coughing or sneezing (tissue or your flexed elbow)
- Avoid touching your face (eyes, nose or mouth) with unwashed hands
- Avoid close contact with people who are sick, sneezing or coughing
- Stay at home when you are sick, and when recommended by authorities
- Clean and disinfect surfaces and objects people frequently touch
The Group's task force coordinates the implementation of accurate and tailor-made Business Continuity Planning to local conditions, and immediate response and monitoring.
Each of Deutsche Post DHL Group’s divisions manages its operations to ensure, to the extent possible, an undisrupted service to our customers. All our divisions are mobilizing Business Continuity Plans, including pandemic operating plans, and implementing preventive actions as appropriate.
Operational updates in specific countries will be communicated on a country-by-country basis and by the respective business unit.
In case you need further specific detail about the actual operational status in your country or for a specific DHL business unit, please contact your account manager or customer service representative.