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Whether you’re tackling the cross-border challenge in Europe, sending shipments further afield or looking for standard, cost-effective domestic delivery as a private or business customer, we operate a leading network in Europe.

For business customers with a global focus, use our DHL Parcel International and Parcel Return International products to send shipments to over 220 countries and territories, at an attractive price. For those focused on Europe, we operate the region’s leading partner network with over 70, 000 access points and one, simple shipping standard, in DHL Parcel Connect.  

Our Domestic Products

With a best-in-class network across Europe, we offer domestic delivery services suited to your needs. From B2B tailored products, to domestic last mile for e-commerce companies both large and small, we offer local expertise and shipping solutions in countries like Belgium, Czech Republic, the Netherlands, Poland, Portugal, Spain and the United Kingdom to name a few.

In many markets we’re also the provider of choice for private customers, who can take advantage of industry-leading products and a solid network of ServicePoints to support their individual shipping needs. 

Our Cross-border Products

  • DHL Parcel Connect for business customers offers harmonized parcel shipping all across our European network. To target e-commerce volumes its USPs are fast transit times, high quality standard, full end-to-end transparency and a wide range of services for recipients, leveraging the strength of our own network and of selected partners.

    • Weight: Up to 31.5kg
    • Dimension: Maximum 120 x 60 x 60cm
    • Fast transit times: typically ranging between 1-3 days1)
    • For customers in all DHL eCommerce Europe countries
    • Delivery in all DHL eCommerce Europe and partner countries
    • End-to-End transparency through track & trace including pre-delivery notification
    • Saturday and delivery on preferred day possible
    • Direct delivery to Parcelshop or Parcelstation
    • Standard insurance up to €500 included
    • Additional services available (e.g. cash on delivery, pick-up services, bulky goods)

    1) Product specifications may vary by origin and destination country

  • As part of our Parcel Connect family, Parcel Connect Plus is a service designed especially for companies involved in European cross-border business-to-business e-commerce. Parcel Connect Plus uses a single label, a central system landscape (powered by DHL eCommerce), and a network of certified partners covering Europe, with DHL operating the last mile in over 80% and the rest managed by leading partners in B2B shipping. Parcel Connect Plus is modular and flexible, it can evolve with your business – so it´s always the perfect fit.

    • Delivery to business premises across all European destinations
    • Ships single parcels up to 31.5 kg or pallets combining parcels from 31.5 kg to 1.000 kg, ​with a high maximum shipment weight (up to 2.500 kg) in a multi-piece shipment
    • Maximum size per piece as standards: 120 x 60 x 60 cm (parcels) and 120 x 100 x 200 cm (incl pallet)
    • Maximum size per piece as bulky: 200 x 120 x 80 cm within max girth 360cm (parcels)
    • Cost-saving multi-colli option: up to 999 parcels and up to 5 pallets with one shipment ID
    • Reliable, rapid transit times – including direct injection option across the network
    • End-to-end Track & Trace for each individual piece in a shipment
    • Shipping of dangerous goods in limited quantities
    • Shipping of lithium batteries
    • At least two delivery attempts
    • Proof of delivery via customer signature
    • Delivery during working hours
    • Excellent B2B customer service levels across all markets
    • Return of undeliverables
  • DHL Parcel Return Connect is an international return product for business customers from selected countries with fast transit times, high-density of drop-off points, full end-to-end track & trace transparency, using the strengths of our own network and of selected partners.

    • Weight: Up to 31.5kg
    • Dimension: Maximum 120 x 60 x 60cm
    • For direct returns from all DHL eCommerce Europe countries to DHL eCommerce Europe countries
    • Fast transit times typically ranging between 1-3 days1)
    • Full end-to-end track & trace
    • Return label included with original shipment
    • Free of charge for returning consumer
    • Drop off at DHL & partner Parcelshops  & Parcelstations2)
    • Pick-up at private address available
    • Standard insurance up to EUR 500 included
    • Additional services (e.g. bulky goods)

    1) Product specifications may vary by origin and destination country
    2) As available

  • DHL Parcel International [Standard] provides shipping of parcels to over 220 countries. Business customers benefit from simplified postal customs clearance, reliable transit times with end-to-end tracking to key destinations using our global postal network and our international shipping expertise.

    • Weight: Up to 31,5kg [20kg1)]
    • Dimension2): [Europe: maximum 120 x 60 x 60cm, maximum girth 300cm] [Americas, Aspac: Maximum length 42 inch, maximum length & girth 79 inch]
    • Available to 220 destinations worldwide
    • Range-definite transit times [typically between 5-10 days]
    • End-to-end tracking
    • Delivery through local postal providers
    • Simplified postal customs clearance
    • Standard insurance up to €500 included

    1) DHL eCommerce limit
    2) Product specifications may vary by origin and destination country

  • DHL Parcel Return International provides return shipping of parcels [from 26 European countries to EU countries and Switzerland using the network of our postal partners.]

    • Weight: Up to 31,5kg [up to 20kg1)]
    • Dimension2): Maximum 120 x 60 x 60cm
    • [For returns within Europe via Germany]
    • End-to-end tracking
    • Online label creation for returns
    • Drop-off at postal outlets
    • Liability based on legal regulations

    1) DHL eCommerce limit
    2) Product specifications may vary by origin and destination country

Expanding in Europe?

We offer the perfect fit for e-commerce companies expanding into Europe, with the region’s largest network and a seamless solution.