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DHL offers a huge amount of services that are all tailored to solve our customers needs. This may feel bewildering at first. Below you will find a list of the ones that will be most relevant for you in your eCommerce solution.

Service Point

This is the most common alternative and also known as “parcel shops”. Parcels are delivered to a parcel shop of the customers choosing. The API product code is 103.

Doorstep Delivery

Our home delivery service “Doorstep Delivery” is used for any parcels that are smaller than 150 cm in length, 300 cm in circumference and weigh less than 20 kg. These parcels are delivered to the customers door between 17-22 on weekdays.

The API product is 103 (as for Service Point) with the addition of “doorstep delivery” in your request.

Home Delivery

This service is used for anything that does not fit Doorstep Delivery (see above), i.e. larger products like furniture, TVs etc.   Deliveries are made to your customer’s home on weekdays during daytime. The API product code for this is 401.

Parcel Connect

Connecting countries, this is the name of our service to be used when you are sending products to another country than its origin. It does not adhere to any size or weight limits and is used exclusively for exports. The API product code is 109.

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