Narvar is an intelligent customer experience platform that helps commerce companies simplify consumers' everyday lives. Serving over 650 retailers globally, including Levi's, Sephora, Estee Lauder, Coach, LVMH, and TUMI, Narvar ensures that every touchpoint along the consumer purchase journey engages consumers and enables emotional connections pre-purchase to in-store experiences and beyond.
Increased retention and loyalty: Narvar drives repeat visits and additional ROI: retailers who use Narvar commonly see 25-35% CTR from tracking pages back to the site, leading to other purchases and significant ROI.
Increased customer engagement: Narvar creates a new channel for retailers to engage customers with valuable and relevant information through consistent branded experiences during a time of high anticipation. Consumers visit tracking pages an average of 3x per package, and between 20-30% opt-in for additional notifications via SMS or messaging apps.
Reduced customer service costs: Narvar significantly decreases WISMO (Where Is My Order) and WISMR (Where Is My Refund) calls by an average of 25-30%
Increased purchase conversion: Narvar improves conversion by helping retailers communicate critical decision-making information earlier in the purchase funnel. By providing accurate estimated delivery dates and clear returns information upfront, retailers can quickly build trust with consumers and instill confidence to purchase.
Increased operational efficiency: The dashboard in Narvar's hub gives retailers up-to-date oversight of distribution network performance to enable quick optimization, as well as a snapshot of operational efficiency for executive reporting. On the returns side, Narvar's self-service process improves customer compliance while providing retailers with immediate, actionable visibility for better inventory planning and disposition automation.
Follow-on purchases and increase customer lifetime value: Narvar's suite of post-purchase tools allows retailers to engage their customers with additional, targeted marketing assets that convert at an average rate of two times other marketing sources.