E-COMMERCE PLATFORM FAQS

Do I have to register with DHL and have a customer profile or can I just start using the E-commerce platforms straight away?

Integration with our E-commerce extensions requires you to hold a DHL account. If you are not already a customer you will need to create an accountWith DHL with one of our divisions before you are able to use our plug-ins.
Where can I and my customers track shipments?

Once you receive your tracking information you can follow your shipment's progress hereWith our Tracking Tool.
Are there any costs for using the platform solutions? Are there any revenue requirements?

All integrations are free to account holders and there are no revenue requirements.
Who do I get in contact with if I’m having trouble implementing DHL services?

If you’re experiencing technical issues with our integrations, get in contact with our integration experts.
Where do I find technical support for the DHL Plugins?

Please use the links to the download pages for our Plugins. Here you will find support contact details to raise your issues and questions
Do you offer additional DHL plugins for other platforms beyond Magento, Shopify and WooCommerce?

Yes, we do have a wide range of solutions for various E-commerce solutions. Please state your requirements using our Technical Help Form and we will get you in touch with our integration experts.

Not found the answer to your question or want to get in touch with one of our Integration experts?