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Optimizing Each Customer’s Experience

Wherever in the world you want to buy and sell, whatever product your customers want, and however they wish to purchase or receive it, DHL is there to meet the global, omni-channel challenge with our rapid, agile and sustainable logistics solutions.

Keeping Pace with the Omni-channel Revolution

The rapid development of online channels has created opportunities for strong growth in business – but with so many options to choose from, customers have become highly demanding. They expect excellent service and a fast response, whether they shop in-store or online, and whether they opt for home delivery or click and collect. To make their lives even more convenient, they want much of their omni-channel experience to be available via mobile devices. DHL answers these challenges with the speed and agility of our supply chain services, which include inventory management and fulfillment programs designed for both in-store and online applications.

Extending Global Reach

To remain competitive in an increasingly globalized economy, retailers are looking to access markets in other continents – whether by bricks-and-mortar or online expansion – and to source goods worldwide. Key challenges include the length and complexity of the resulting supply chains, which suffer higher costs due to poor visibility and product shrinkage. DHL, as a highly effective global supply chain partner, can give expanding businesses the geographical reach they need. Our capacity to do this is based on deep local knowledge and experience, together with substantial capabilities and resources, throughout the world. When it comes to long-distance visibility and security, we can help by deploying technologies such as GPS tracking and RFID to their full potential.

Maximizing Sustainability

Today’s increasingly environmentally aware consumers want the products they buy to be greener, ethically sourced and affordable. They also want them to be stored and handled without excessive packaging, or other waste, and to be delivered using transportation that creates the minimum amount of pollution. DHL has ways of meeting these requirements. In particular, our shared facilities, green vehicles and route optimization programs reduce fuel consumption and carbon emissions – saving on both cost and environmental impact.

Accessing Emerging Markets

The growth of retail in emerging markets, driven largely by the increasing consumption of an expanding middle-class sector, is encouraging businesses to reach out to new regions. Meanwhile, price and margin pressures in developed economies are pushing retailers to rationalize inventory levels, cut transportation costs, and source lower-cost goods from around the world. With global reach, extensive resources and capabilities, in-depth local knowledge and experience and cost-efficient solutions, DHL is the ideal supply chain partner for any retail company looking to extend its geographical range.

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