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Returns and Circularity

Boost customer satisfaction and repeat purchases with easy returns that recover value, and reduce waste

Our modular Returns and Circularity solution delivers end-to-end circular logistics for B2B, B2C, and hybrid channels across three key areas:

  • Inbound and returns orchestration
  • Processing, repair and refurbishment of returned products in the warehouse
  • Final disposition of goods such as re-selling, re-marketing, liquidation, or responsible recycling

Delight Your Customers

We make returns simple for the end consumer, keep them informed during the entire returns journey, process returned goods quickly and allow for fast refunds – creating a unique experience that encourages repeat purchases and builds lasting loyalty.

Boost Your Bottom Line

Our returns activities are data and systems-driven and where possible automated - boosting efficient processing, easy scaling, and ultimately supporting further sales opportunities.

Maximize Value Recovery

We offer expert repair, remarketing, and recycling solutions – enhancing your ability to restock or resell products at best value and through channels that protect your brand.

Optimize Your Resources

We help recover more products and promote their re-use – helping your business save money, while advancing your sustainability goals, and ensuring regulatory compliance.

Managing Returns: From Request Receipt to Resale

Inbound Capabilities

  • Initiation: We make returns easy for customers
  • Drop-off and Shipping: We manage collection and transport for all returns
  • Returns Management & Analytics: Our solution guide the end-consumer through the entire return process

Processing and Recovery

  • Processing: We inspect and sort returned products into different grades or categories the moment they arrive
  • Returns Recovery: Our repair or and refurbishment services to get valuable products back to stock quickly
  • Re-channeling: We can prepare  the returns for resale, or other uses, in your main or secondary channels
  • Transforming returns: Turn returns into a competitive advantage by extending the product's lifecycle through options such as returning to stock or vendor, remarketing and liquidation, recycling, donating, and waste-to-energy destruction.

Final Disposition

  • Re-selling: We help you sell returned items through various channels  and platforms directly from the warehouse
  • End-of-Life: We responsibly recycle, donate, or dispose of unsellable items as needed
  • Remarketing and Liquidation: Improve recovery value and operate more sustainably through liquidation and bulk resale of excess inventory, shelf pulls, and returns.
  • Quickly process product recalls to mitigate risks and protect brand reputation through process optimization, product retrieval, notification and response, disposition and asset recovery, and recall analytics.

Benefits for You

  • Convenient Returns: We ensure a fast and easy returns process for consumers, boosting satisfaction and loyalty
  • Efficient Processing: Our streamlined returns handling is cost-effective, keeping processing competitive
  • Value Recovery: We repair and refurbish products to resell, maximizing value for our customers and supporting sustainability

Take a Look Inside Our Return Solutions

DHL ReTurn Network

With our Multi-Client ReTurn Network we drive cost efficient services for manufacturers, retailers and e-commerce businesses.

Learn more

Explore Customer Success Stories

Discover how our solutions are put into action through customer case studies from around the world.

Go Deep on Returns and Circularity Solutions

The way forward for Reverse Logistics

Optimizing logistics spend in tech fulfillment and returns

Maximizing value recovery for high value e-commerce returns

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