The most convenient way to deliver to Europe and beyond.

Keep your customers informed every step of the way! With Parcel Connect, we send timely texts and emails to your customers, providing real-time updates on their parcel’s journey. From dispatch to delivery, they’ll know exactly where their package is. No more guessing games, just peace of mind.

We believe in flexibility. When it comes to delivery and returns, your customers have options. Whether they prefer doorstep delivery, a nearby parcel locker, a convenient ServicePoint, or even an alternative address, it’s all up to them. With Parcel Connect, the choice is theirs.

Any questions? We’re here to help. Reach out in your own language or your customer’s - we’re fluent in both! With up to six days a week support depending on location, you’ll never feel stranded. Whenever you need assistance, our web-based contact options are just a click away.

Our Customer Operations will support your set-up, handle any escalation problems with local teams and manage the day-to-day operational relationship with your people. We can also set up a specialized Customer Service team to work directly with your own central customer care team on solving issues, reporting performance and steering transports. So, if you have large shipping volumes and highly complex delivery needs, Parcel Connect can design and tailor a service that’s the perfect fit for your business.

As your business expands, so should your transport networks. Parcel Connect provides flexible network or direct injections that scale with your growth. Improve delivery times, reduce costs, and rely on DHL eCommerce to deliver robust logistics services that can handle your large volume shipping demands.

Returns can be a headache, especially in bulk. With Parcel Connect, our tailored returns process ensures consistency across all your returns centers. No matter the volume, we handle product returns seamlessly. We can even hold and collate your returns, or take them to an alternative warehouse if that works better for you.

Learn more about Parcel Return Connect.

Our Customer Operations will support your set-up, handle any escalation problems with local teams and manage the day-to-day operational relationship with your people. We can also set up a specialized Customer Service team to work directly with your own central customer care team on solving issues, reporting performance and steering transports. So, if you have large shipping volumes and highly complex delivery needs, Parcel Connect can design and tailor a service that’s the perfect fit for your business.