E-COMMERCE PLATFORM FAQS

Do I have to register with DHL and have a customer profile or can I just start using the E-commerce platforms straight away?

Integration with our E-commerce extensions requires you to hold a DHL account. If you are not already a customer you will need to create an accountWith DHL with one of our divisions before you are able to use our plug-ins.
I have multiple shipment destinations, which shipping service can I use?

If you are having trouble figuring out which service would best suit your business, get in touch with your DHL Account Manager as they will be able to advise you on which service to use.
Am I able to test the web services before go live or is there a testing environment to use while developing the application?

Yes, for DHL eCommerce account holders, you can test via our sandbox or the associated test environment.
Where can I and my customers track shipments?

Once you recieve your tracking information you can follow your shipment's progress hereWith our Tracking Tool.
Who do I get in contact with if I’m having trouble implementing DHL services?

If you’re experiencing technical issues with our integrations, get in contact with our integration experts.

Where can I get my API credentials?

If you are a DHL Parcel customer, you can automatically generate your API credientials on your MyDHL Parcel portal account.

If you are a customer with another DHL division please request your API credentialsFrom MyDHL Parcel.
Why do I need authentication while using the DHL APIs?

Authentication is needed to ensure that only someone authorised can request access to confidential information. DHL provides authorization servers to clients to request and obtain the access token.
Can I print customized content such as a logo or company text on my DHL eCommerce label via the API?

This is not currently available in our API.
Are there any costs for using API? Are there any revenue requirements?

The API is free to account holders and there are no revenue requirements.

Status Code	HTTP Status	Description
200	OK	Successful Response
202	ACCEPTED	Sales Order / Purchase Order / Item Creation
400	BAD_REQUEST	Invalid URI parameters or querystring
400	VALIDATION_ERROR	An input parameter may be missing or invalid.
401	UNAUTHORIZED	Invalid token or Authentication Header parameter
403	ACCESS_DENIED	User does not have access to this resource
429	TOO_MANY_REQUESTS	Too many requests in given amount of time (more than 5 calls per second)
503	SERVICE_UNAVAILABLE	The service is currently unavaliable

Can you adjust the size of labels?

Once your label has been generated, you are able to print your label in any size to fit your shipment, the only requirements are that no important information has been cropped and that the label remains in proportion.
Is there a waiting time for label requests?

There is no waiting time for single requests, however multiple parallel requests may face short delays.

Not found the answer to your question or want to get in touch with one of our Integration experts?