E-COMMERCE PLATFORM FAQS

Integration with our E-commerce extensions requires you to hold a DHL account. If you are not already a customer you will need to create an accountWith DHL with one of our divisions before you are able to use our plug-ins.

If you are having trouble figuring out which service would best suit your business, get in touch with your DHL Account Manager as they will be able to advise you on which service to use.

Yes, for DHL eCommerce account holders, you can test via our sandbox or the associated test environment. 

Once you recieve your tracking information you can follow your shipment's progress hereWith our Tracking Tool.

If you’re experiencing technical issues with our integrations, get in contact with our integration experts. 

If you are a DHL Parcel customer,  you can automatically generate your API credientials on your MyDHL Parcel portal account. 

If you are a customer with another DHL division please request your API credentialsFrom MyDHL Parcel.

Authentication is needed to ensure that only someone authorised can request access to confidential information. DHL provides authorization servers to clients to request and obtain the access token. 

This is not currently available in our API. 

The API is free to account holders and there are no revenue requirements.

Once your label has been generated, you are able to print your label in any size to fit your shipment, the only requirements are that no important information has been cropped and that the label remains in proportion.

There is no waiting time for single requests, however multiple parallel requests may face short delays.