Mandatory FWB/FHL Requirement With DHL Aviation
Due to the regulatory focus on shipment security and visibility, as well as our push for shipment data digitalization, customers are required to submit electronic paperwork information prior to tendering shipments.
This data must be provided electronically in IATA formatted FWB and FHL messages. Use the information below to ensure you comply with our messaging requirements.
If your operating system does not allow for FWB/FHL messages to be sent, DHL Aviation has a free platform where you can submit DHL Aviation prefix related shipment data.
Should you experience difficulties in any of the above options which have not been resolved by contacting your messaging provider, contact us at ACS.Data.Quality@dhl.com with a detailed description of the issue.
A reminder that:
- The goods description/s on both MAWB and HAWB must be specific and non-generic.
- Failing to do so can cause delays to your shipment.
- The physical MAWB remains mandatory at shipment tender.
Receiving accurate and complete information electronically upfront enables us to provide our customers with an improved service in terms of time gained at physical acceptance of shipments and removal of any exception handling related to:
- Data accuracy and completeness
- Aligned manifest and customs data
- Shipment screening completed prior to shipment tender
Shipments without FWB/FHL data submission will experience delays and additional charges.