Retail Expertise

With more than 400 international fulfillment centers, DHL Supply Chain delivers secure, agile and sustainable solutions

Our retail supply chain solutions span a wide variety of retailers, from hypermarkets to convenience stores, e-retailers to department stores, Do-it-Yourself, electrical and furniture stores to coffee shops. Our deep retail supply chain experience and best-in-class IT platform ensure our customers have constant visibility and speed, multi-channel delivery and a consistent customer experience globally.

Deep Retail Expertise

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General Merchandise Retailers

Our solutions increase competitive advantage and win new market share for a wide range of general merchandise retailers. Our retail expertise and capabilities increase efficiency, enhance multi-channel delivery and offer a more personalized customer experience.

Retail Expertise Includes:

  • Department stores
  • Supermarkets
  • Hypermarkets
  • Grocery stores
  • Convenience stores
  • Discount stores
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Specialized Retailers

Our extensive network capabilities enable specialized retailers to successfully compete and thrive in an increasingly consumer driven environment. Our solutions improve demand forecasting and stock availability, reduce lead times and maximize margins.

Retail Expertise Includes:

  • DIY stores
  • Furniture stores
  • Electrical home appliances shops
  • Toy stores
  • Office supply stores
  • Coffee shops
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Our logistics expertise enables fashion retailers to cost-effectively deliver garments to market, while rapidly and accurately fulfilling orders across multiple sales channels. Efficient reverse logistics manage returns and keep the industry moving.

Retail Expertise Includes:

  • Clothing stores 
  • Clothing accessories stores
  • Boutiques 
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Our logistics solution for high value products ensures the security of luxury goods as well as overcoming the key challenges of globalization, consolidation and diversification.

Retail Expertise Includes:

  • Jewelry
  • Watches
  • Leather goods
  • Designer clothing
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Hotels, Restaurants and Catering

Our integrated supply chain approach delivers highly specialized requirements including multi-temperature and humidity-controlled environments for perishable items. Our optimized transport and streamlined sourcing maximizes the efficiency of repeat purchasing processes.

Retail Expertise Includes:

  • Hotels
  •  Restaurants

Our Capabilities and Operating Standards

Omnichannel Logistics

With consumers buying both offline and online, an agile omnichannel logistics strategy is at the heart of customer-centric retail organizations. Our modular offering allows customers to partner with us with a high level of flexibility and customization to build unique solutions. We provide B2C and B2B e-commerce and traditional fulfillment solutions that synchronize inventory, logistics and distribution functions across all sales channels to meet consumer demand.

Global Reach and Speed to Market

Gaining access to new markets with consistent, high quality operations, no matter the geography, requires the robust global network of a valued logistics partner. As retail experts, we offer the broadest, most comprehensive range of global logistics operations.

End-to-End Logistics Control

Remove the complexities of implementing supply chain efficiencies, managing security, and integrating multiple electronic and mobile sales channels. With our easily replicable solutions for our retail customers we set up new facilities, partnerships and services, reducing costs and introducing lean logistics processes with the highest quality operational and health and safety standards.


Retail companies face increased pressure to reduce their carbon footprint, deliver positive social impact and foster responsible business practices. Due to our retail expertise, we enable our customers to achieve their sustainability targets through concrete Environmental, Social and Governance (ESG) priorities across our warehousing, transportation and packaging solutions.

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