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Understanding Your Challenges

For larger customers, as trade lanes grow, increased operational complexity and reduced customer satisfaction can all too often be the result. So how does Parcel Connect work when you need more than a standard service?

Customized Solutions

What you’re looking for are customized e-commerce solutions that make it easy to ship from multiple countries and reduce complexity by offering the same solution to all your warehouses. You need a tailored returns process that can be rolled out consistently to all your various returns centers. And maybe even flexible direct or network injections that you can scale up over time, to build transport networks that improve delivery time and reduce cost.

Account and Program Management

We believe the answer lies in partnership – a dedicated solution design team with a dynamic approach that works with you to define your challenges and deliver innovative results. For high volume e-commerce customers, we provide a key Account Management team, often situated close to where your action is, such as the company HQ. The Account Management Team along with our Program Management Team will design and implement solutions tailored to your specific challenges, usually involving a synthesis of Parcel Connect’s standard modular service with individual, bespoke-built options.

Supporting You All the Way

Our Customer Operations will support the set-up, handle any escalation problems with the local teams and manage the day-to-day operational relationship with your people. We can also set up a specialized Customer Service team to work directly with your own central customer care team on solving issues, reporting performance and steering transports. So, if you have large shipping volumes and highly complex delivery needs, Parcel Connect can design and tailor a service that’s the perfect fit for your business. Interested in speaking to our Cross-Border Solutions team? Contact us today.

Let's talk

Click below to arrange a no-obligation call with one of DHL's e-commerce experts. It's just a friendly chat, but who knows where it could lead...