Useful Information and Downloads
Local Certificates and Policies
ISO 9001
(336.3 KB)
ISO 14001
(336.2 KB)
ISO 50001
(336.2 KB)
ISO 45001
(336.3 KB)
Environment and Energy Policy - DHL Freight - Global and Local (Swedish)
(185.4 KB)
Work environment policy - DHL Freight - Local for Sweden
(98.1 KB)
Global Certificates and Policies
ISO 9001
(466.1 KB)
ISO 14001
(466.9 KB)
ISO 50001
(469.1 KB)
ISO 45001
(459.4 KB)
Good Distribution Practice (GDP) Certificate
(441.2 KB)
Global Integrated Management System Policy
(118.4 KB)
Deutsche Post DHL Group Environmental and Energy Policy (English)
(177.5 KB)
DHL Freight Quality Policy (Swedish)
(173.7 KB)
Work environment policy - DHL Freight - Global (Swedish)
(162.8 KB)
Insurance
Terms and Conditions
DHL Freight Sweden Terms and Conditions
(986.2 KB)
Terms and Conditions for Pallet Transfer System (Swedish)
(77.7 KB)
Terms and Conditions for Pallet Transfer System (English)
(77.6 KB)
General Conditions of the Nordic Association of Freight Forwarders (NSAB) 2015 (Swedish)
(500.5 KB)
General Conditions of the Nordic Association of Freight Forwarders (NSAB) 2015 (English)
(475.0 KB)
Delivery Terms and Cost Allocation Incoterms®2020 and Combiterms2020 (Swedish)
(278.1 KB)
Terms and Conditions for Recipients - DHL Home Delivery (English)
(186.4 KB)
Special conditions Consolidated solution - DHL Parcel Connect PLUS and DHL Parcel Connect (Swedish)
(45.5 KB)
Special conditions Consolidated solution - DHL Parcel Connect PLUS and DHL Parcel Connect (English)
(45.3 KB)
List of Countries and Areas for International Parcels - DHL Parcel Connect, DHL Parcel RETURN CONNECT and DHL Parcel Connect PLUS
(39.9 KB)
DHL Freight GoGreen Plus Terms and Conditions (English)
(102.0 KB)
Product Specific Terms and Conditions- Marketplace (Only Avaliable in Swedish)
(81.9 KB)
Terms and Conditions for DHL Parcel ForYou Sweden and DHL Parcel ForYou International (in Swedish)
(105.0 KB)
Deutsche Post AG General Terms and Conditions for International Parcel Services (in Swedish)
(119.6 KB)
Terms and Conditions for the Formula 1 Heineken Dutch Grand Prix 2024 Competition (English)
(119.4 KB)
Terms of Use - DHL Freight Virtual Assistant chatbot ("Viva") (English)
(98.3 KB)
Privacy Notice - DHL Freight Virtual Assistant chatbot ("Viva") (English)
(82.9 KB)
Instructions and Manuals
Other Downloads
List of areas where DHL Operates (Swedish)
(285.9 KB)
Download Welcome Guide (in Swedish)
(2.6 MB)
Food Management (Swedish)
(991.8 KB)
Freight Packing Tips
(469.1 KB)
Create a Shipping Document (English)
(423.2 KB)
Customs Information Import
(871.2 KB)
Customs Information Export
(983.9 KB)
Customs Power of Attorney
(81.0 KB)
Customs Power of Attorney (in Swedish)
(84.2 KB)
PRE7 label
(69.9 KB)
PRE10 label
(34.0 KB)
PRE12 label
(34.0 KB)