The all-in-one solution for European parcel delivery and returns - How Parcel Connect works

Until now, if you’ve been shipping to different cross-border markets, you’ll have probably dealt with multiple carriers, each requiring its own paperwork. Parcel Connect simplifies and streamlines this time-consuming, complicated process.

Now you’ll only need one label and one set of paperwork for shipping to any of the 28 European markets in our network. And you can easily manage parcel delivery via eConnect.

Because one size doesn't always fit all, we offer flexible shipment sizes. You can send packages up to 31.5kg and 120cm x 60cm x 60cm as standard. And if that's not big enough, there's a bulky feature. Still not big enough? No worries, larger items can be shipped with Parcel Connect Plus.

Parcel Connect is built on the global footprint of DHL, with major transport hubs, gateways and service centers across Europe. Our network is made up of the best of the best. Your orders will be delivered by DHL eCommerce or the top local carrier in all 28 European countries. We call it the Parcel Union and it is unique to DHL eCommerce. We only work with the best-in-class national delivery providers to give you 95%+ delivery reliability.

Keep your customers informed every step of the way! With Parcel Connect, we send timely texts and emails to your customers, providing real-time updates on their parcel’s journey. From dispatch to delivery, they’ll know exactly where their package is. No more guessing games, just peace of mind.

We believe in flexibility. When it comes to delivery and returns, your customers have options. Whether they prefer a doorstep delivery, a nearby parcel locker, a convenient ServicePoint, or even an alternative address, it’s all up to them. Need it on a different day? No problem. Want to avoid a difficult neighbor? Sure thing. With Parcel Connect, the choice is theirs.

Offer your customers a cheaper and greener parcel delivery option at the checkout with direct addressing to their nearest ServicePoint or parcel locker. You can find DHL pickup points and see the full scale of our access point network here.

Inject parcels directly into our network at the origin or destination country, or even at a point along the supply chain, reducing transit times and associated costs.

Connecting you to Europe and back with our Parcel Return Connect service. With Parcel Connect, our tailored reverse logistics process ensures consistency across all your returns centers. We can even hold and collate your returns, or take them to an alternative warehouse if that works better for you.

To get up and running with Parcel Connect or Parcel Return Connect you just need one IT integration. There are five ways to access eConnect, and you can combine any of them to create the best solution for you.

Any questions? We’re here to help. Reach out in your own language or your customer’s - we’re fluent in both! With up to six days a week support depending on location, you’ll never feel stranded. Whenever you need assistance, our web-based contact options are just a click away.

As global trade lanes expand, operational challenges can crop up - especially for larger customers. See how Parcel Connect Plus works when you need more than a just standard service.

Delivery flexibility is becoming increasingly important to online shoppers and often influences how they choose a retailer in the first place. Every positive delivery or returns experience helps increase their loyalty and repeat sales for you. Parcel connect allows your customers to choose when and how their parcels are delivered*:

• Choice of delivery day
• Time window notification
• Delivery to their door
• Delivery to Europe’s largest network of over 150,000+ DHL ServicePoints or lockers
• Delivery to preferred neighbor
• Delivery to safe place
• Re-routing to alternative delivery channel or alternative address

^{*Availability varies between countries.}