Optional Services
Get your shipment delivered exactly the way you want. We offer additional services that cater to a variety of shipment needs, including non-standard delivery options, flexible billing, and emission-reduced shipping.
Review the categories below to customize your shipping experience.
Updated: December 1, 2025
Effective: January 1, 2026
On-demand support for shipment preparation, labeling and paperwork.
| Description | How We Charge | Cost | |
| Shipment Preperation | Get extra hands to help with shipment volume fluctuations. | Per Shipment | 26.00 USD
|
Additional protection for your valuable goods and documents.
| Description | How We Charge | Cost | |
| Shipment Protection | Additional protection for your valuable goods. Upon the shipper’s request, as indicated on the waybill, DHL Express will provide value protection coverage. Charges will vary based on origin of shipment and total of coverage requested (minimum charges apply). Shipper requests for Shipment Value Protection over $500,000 per shipment must be pre-approved by DHL Express. DHL Express is willing to consider these requests, but is under no obligation to approve them. | By Shipment Value | 11.55 USD minimum for up to 700.00 USD coverage, plus 1.65 USD for each additional 100.00 USD covered |
| Extended Liability | Documents are valuable too! When sending valuable documents such as passports, visa applications or regulatory certificates, the shipper can extend coverage and compensation in case of loss beyond the standard liability limits as described in our Terms and Conditions, Section 6. In the event of full or partial loss to a document shipment, fixed compensation will be paid regardless of the replacement cost of the document. | Per Shipment | 5.00 USD for 500.00 USD fixed coverage |
Request ad-hoc Saturday pickup (or delivery) for eligible shipments in selected areas.
| Description | How We Charge | Cost | |
| Saturday Pickup | Shipping on Saturday. At shipper’s request, an ad-hoc delivery or pickup of a shipment up to 250 kg/560 lbs and pieces up to 25 kg/50 lbs on a Saturday, at selected postal code areas that have the operational capability, where Saturday is not a normal working day. This service is not available in the U.S. & US territories. To check availability, please contact our Customer Service team. | Per Shipment | 46.00 USD |
| Non-Standard Pickup | DHL Express charges for pickups A charge will apply for customers who call their pickup requests in to Customer Service or request them via the web or shipping system. This charge will not apply if the shipment is dropped off at a DHL Express ServicePoint or dropbox location. | Per Pickup Stop | 4.40 USD |
| Monthly Service Charge | For customers requiring regular DHL Express pickup service, a service charge will apply. | Per Shipment | 60.00 USD |
Flexible customs duty and tax billing options that let you decide who pays.
| Description | How We Charge | Cost | |
|---|---|---|---|
| Duty Tax Paid | Duties and taxes can be billed to the shipper or third party. DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever duties, taxes or other regulatory fees occur and shipper has requested that those are to be billed outside of the destination country. | Per Shipment | 17.00 USD or 2% of the fiscal charge, if higher |
Flexible solutions including Saturday service and Hold for Collection.
| Description | How We Charge | Cost | |
| Neutral Delivery | If you don't want to share the value of goods with the receiver. An optional delivery service, allowing the shipper or importer to maintain confidentiality over the declared value of the goods. The delivery facility ensures any shipment documentation that might reveal the value of the goods has been removed by the origin before delivery. | Per Shipment | 6.00 USD |
| Saturday Delivery | Have your shipment delivered on a Saturday. At shipper’s request, an ad-hoc delivery or pickup of a shipment up to 250 kg/560 lbs and pieces up to 25 kg/56 lbs on a Saturday, at selected postal code areas that have the operational capability, where Saturday is not a normal working day. This service is not available in the U.S. & US territories. To check availability, please contact our Customer Service team. | Per Shipment | 46.00 USD |
| Residential Address | Get alerts and scheduling options for home deliveries. Customers shipping to a home or private residence can choose to activate specific delivery options by designating the delivery address as residential. For shipments designated as Residential Address, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the delivery option that best suits their requirements via the On Demand Delivery website. | Per Shipment | 6.95 USD |
| Direct Signature | When you want to be sure the package is in the right hands. Upon customer’s request, DHL Express will obtain signature from the receiver or a representative at the delivery address. In case no one is at the delivery address, DHL Express will reattempt delivery. DSR shipments cannot be re-routed, dropped in a post box or left with the neighbor. The receiver is authorized to arrange an alternative delivery time at the same delivery address or to collect the shipment from a DHL Express owned service point. | Per Shipment | 7.60 USD |
| Adult Signature | Delivery of a shipment to an adult. A valid ID and signature of the adult receiver must be provided to courier. | Per Shipment | 10.00 USD |
| Hold for Collection | Hold for collection at DHL Express facility. We’ll notify you. Hold my shipment at the DHL Express delivery facility at the destination for consignee collection. DHL Express will notify the receiver when the shipment is ready to be collected. | Per Shipment | No Charge |
A range of value-added services including GoGreen Plus for emission-reduced shipping, and billing changes on request.
| Description | How We Charge | Cost | |
|---|---|---|---|
| GoGreen Plus - Carbon Reduced |
When selected, DHL will reduce (inset) CO2e emissions from air transport through the purchase of Sustainable Aviation Fuel (SAF). Sustainable Aviation Fuel can reduce lifecycle emissions by around 80% compared to traditional jet fuel. The GoGreen Plus - Carbon Reduced service, supports Scope 3 emissions reductions applying a Book and Claim mechanism. Emissions reductions allocated to our customers are audited separately by a third-party auditor and certified through a GoGreen Plus certificate. Contact your Sales Representative for further information | Per Shipment | 0.25 USD per lbs. for exports and 0.24 USD per ½ kg for imports |
| Change of Billing | When changes to your billing invoice are required. The Change of Billing service applies when a customer requests a change of defined billing information on an already issued invoice, which is not due to DHL Express’ fault and which will result in a reissuing of the invoice and, in case of account change, crediting of the old account and debiting of the new account. | Per Shipment | 25.50 USD |
| Printed Invoice | Still need a paper invoice? Electronic Billing is the standard. Customer requesting a hard copy printed invoice are to be charged. A charge applies to every paper invoice provided. | Per Shipment | 5.00 USD |
More about Optional Services
Additional surcharges may apply depending on shipment characteristics. All rates are exclusive of VAT unless otherwise stated. Service availability is based on shipment origin and destination. Some services may not be available in all service areas.
DHL reserves the right to amend rates, surcharges, transit times, services, and zones without prior notice and in accordance with the DHL Terms and Conditions.
Choose the Best DHL Express Solution for You
* All discounts are based on shipment volume and profile information provided. DHL may adjust this discount upon thirty (30) days written notice. Terms and conditions apply.