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Optional Services

Get your shipment delivered exactly the way you want. We offer additional services that cater to a variety of shipment needs, including non-standard delivery options, flexible billing, and emission-reduced shipping.

Review the categories below to customize your shipping experience.

 DescriptionHow We ChargeCost
Shipment PreparationGet extra hands to help with shipment volume fluctuations.

At shipper's request a convenient and on-demand service for shipment volumes that require short-term extra resources for their preparation.

DHL Express manages the process of shipment preparation, content selection, labelling and paperwork, and then sends the parcels to the addresses provided.		Per Shipment26.00 USD

 DescriptionHow We ChargeCost
Shipment Value ProtectionAdditional protection for your valuable goods.
Upon the shipper’s request, as indicated on the waybill, DHL Express will provide value protection coverage. Charges will vary based on origin of shipment and total of coverage requested (minimum charges apply). Shipper requests for Shipment Value Protection over $500,000 per shipment must be pre-approved by DHL Express. DHL Express is willing to consider these requests, but is under no obligation to approve them.		By Shipment Value11.55 USD minimum for up to 700.00 USD coverage, plus 1.65 USD for each additional 100.00 USD covered
Extended LiabilityDocuments are valuable too!
When sending valuable documents such as passports, visa applications or regulatory certificates, the shipper can extend coverage and compensation in case of loss beyond the standard liability limits as described in our Terms and Conditions, Section 6. In the event of full or partial loss to a document shipment, fixed compensation will be paid regardless of the replacement cost of the document.		Per Shipment5.00 USD for 500.00 USD fixed coverage

 DescriptionHow We ChargeCost
Saturday PickupShipping on Saturday.
At shipper’s request, an ad-hoc delivery or pickup of a shipment up to 250 kg/560 lbs and pieces up to 25 kg/50 lbs on a Saturday, at selected postal code areas that have the operational capability, where Saturday is not a normal working day. This service is not available in the U.S. & US territories. To check availability, please contact our Customer Service team.		Per Shipment46.00 USD

Preparation and Packaging

On-demand support for shipment preparation, labeling and paperwork.

Shipment Protection

Additional protection for your valuable goods and documents.

Pickup Options

Request ad-hoc Saturday pickup (or delivery) for eligible shipments in selected areas.

 DescriptionHow We ChargeCost
Duty Tax PaidDuties and taxes can be billed to the shipper or third party.
DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever duties, taxes or other regulatory fees occur and shipper has requested that those are to be billed outside of the destination country.		Per Shipment17.00 USD or 2% of the fiscal charge, if higher

 DescriptionHow We ChargeCost
Neutral DeliveryIf you don't want to share the value of goods with the receiver.
An optional delivery service, allowing the shipper or importer to maintain confidentiality over the declared value of the goods. The delivery facility ensures any shipment documentation that might reveal the value of the goods has been removed by the origin before delivery.		Per Shipment6.00 USD
Saturday DeliveryHave your shipment delivered on a Saturday.
At shipper’s request, an ad-hoc delivery or pickup of a shipment up to 250 kg/560 lbs and pieces up to 25 kg/56 lbs on a Saturday, at selected postal code areas that have the operational capability, where Saturday is not a normal working day. This service is not available in the U.S. & US territories. To check availability, please contact our Customer Service team.		Per Shipment46.00 USD
Residential AddressGet alerts and scheduling options for home deliveries.
Customers shipping to a home or private residence can choose to activate specific delivery options by designating the delivery address as residential. For shipments designated as Residential Address, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the delivery option that best suits their requirements via the On Demand Delivery website.		Per Shipment6.95 USD
Direct SignatureWhen you want to be sure the package is in the right hands.
Upon customer’s request, DHL Express will obtain signature from the receiver or a representative at the delivery address. In case no one is at the delivery address, DHL Express will reattempt delivery. DSR shipments cannot be re-routed, dropped in a post box or left with the neighbor. The receiver is authorized to arrange an alternative delivery time at the same delivery address or to collect the shipment from a DHL Express owned service point.		Per Shipment7.60 USD
Adult SignatureDelivery of a shipment to an adult.
A valid ID and signature of the adult receiver must be provided to courier.		Per Shipment10.00 USD
Hold for CollectionHold for collection at DHL Express facility. We’ll notify you.
Hold my shipment at the DHL Express delivery facility at the destination for consignee collection. DHL Express will notify the receiver when the shipment is ready to be collected.		Per ShipmentNo Charge

 DescriptionHow We ChargeCost
GoGreen Plus - Carbon ReducedReduce 20% of your shipment's carbon emission.
When selected, DHL Express will reduce (inset) CO2 emissions from air transport through the purchase of Sustainable Aviation Fuel (SAF).

Sustainable Aviation Fuel can reduce lifecycle carbon emissions by up to 80% compared to traditional jet fuel. GoGreen Plus - Carbon Reduced service, supports Scope 3 emission reductions in alignment with the Science Based Target initiative. DHL Group used the SAF and reduced emission from its Green House Gas emission balance reporting Scope 1 and Scope 3 category 3.

Alternative reduction levels and CO2 emission reports are available on contractual basis only. Please contact your Sales Representative for further information.		Per Shipment0.25 USD per lbs. for exports and 0.24 USD per ½ kg for imports
Change of BillingWhen changes to your billing invoice are required.
The Change of Billing service applies when a customer requests a change of defined billing information on an already issued invoice, which is not due to DHL Express’ fault and which will result in a reissuing of the invoice and, in case of account change, crediting of the old account and debiting of the new account.		Per Shipment25.50 USD
Printed InvoiceStill need a paper invoice?
Electronic Billing is the standard. Customer requesting a hard copy printed invoice are to be charged. A charge applies to every paper invoice provided.		Per Shipment5.00 USD
Monthly Service ChargeFor customers requiring regular DHL Express pickup service, a service charge will apply.Per Shipment60.00 USD
Non-Standard PickupDHL Express charges for pickups
A charge will apply for customers who call their pickup requests in to Customer Service or request them via the web or shipping system. This charge will not apply if the shipment is dropped off at a DHL Express ServicePoint or dropbox location.		Per Shipment10.00 USD

Duty Billing Services

Flexible customs duty and tax billing options that let you decide who pays.

Delivery Options

Flexible solutions including Saturday service and Hold for Collection.

Additional Services

A range of value-added services including GoGreen Plus for emission-reduced shipping, and billing changes on request.

  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment origin and destination. Some services may not be available in all service areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions.

Choose the Best DHL Express Solution for You

* All discounts are based on shipment volume and profile information provided. DHL may adjust this discount upon thirty (30) days written notice. Terms and conditions apply.