For the world's online retail giants, having the capacity to meet modern customer demands is a standard part of their shipping infrastructure. But managing a worldwide delivery network is a daunting and costly affair. How, for example, do small businesses offer a comprehensive international return policy? Reliable global package tracking, coupled with trustworthy insurance, is expensive to guarantee. And when customers have problems or questions, they expect a 24-hour support network and complete transparency4.
So what can e-tailers do to level the playing field? The answer: Let the delivery experts handle the logistics.
Crucially, established delivery experts already have the infrastructure and name recognition that many online customers are looking for when they place their orders. DHL currently services some 8 million customers annually, in more than 120,000 destinations across the globe5.
And you can rest-assured that the delivery experts are at the forefront of shipping innovation. Changes in last-mile delivery options are key areas where customers are looking for flexibility. This means that e-tailers need access to solutions that allow them to rapidly make changes to orders, have them filled at the last minute, and even offer alternatives once a package has already left the warehouse.
"Those who specialize in higher-end services such as international door-to-door delivery by a specific time will be able to meet your more demanding customers' requirements," says Lim. "DHL, for example, covers a variety of delivery options including parcel lockers and delivery to its network of retail outlet partners.”
Teaming up with one of the leading names in global logistics is a natural step toward taking any business to the next level in e-commerce. E-tailers can build on the customer trust that is already in place and offer the delivery solutions needed to compete in the world of online shopping.