Service Information

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Service Notice

This is a temporary surcharge to cover operating cost increases due to an emergency out of DHL’s control. This includes (but is not limited to) changes in market dynamics and air capacity availability. We will continue to evaluate and adjust this surcharge as market conditions evolve for the duration of the emergency situation.

  • Effective April 1, 2024 the Emergency Situation Surcharge is suspended
  • The suspension applies from all origins to all destinations and for all products

DHL reserves the right to re-activate the Emergency Situation Surcharge. Both the amount and duration of the surcharge will be determined at DHL's sole discretion.

There is currently an email circulating that purports to be a notification for DHL ON DEMAND DELIVERY service.

These spoofed emails use a sign-in link to direct recipients to a fake website. If you receive an email that you do not recognize, please do not click on the link.

August 31st 2023, we have been accepting shipments as DHL service points at ACCEA stores, but will cease accepting shipments at all stores.

We apologize for any inconvenience this may cause and ask for your understanding.

Other DHL service points will continue to accept shipments, so please check below for details.

Recently, we have received information that there have been incidents in which people have been using DHL's name to obtain your personal information (names, addresses, etc.) via voice guidance, by falsely claiming that there was a problem with customs clearance for a shipment in transit, or that your package contained illegal items.

In such cases, DHL will not ask for your personal information, so please be very careful not to give out your personal information.


If you receive a call purporting to be from DHL and suspect that the caller is suspicious, do not follow their instructions and Consult with the nearest police station, our sales representative, or Customer Service.

We have resumed limited shipping services in select locations of Ukraine.

Please check the availability of your shipments by entering zip code in My DHL+ shipping documentation.

(If the area remains inaccessible, an "invalid zip code" is displayed.)

Please note that we continue to suspend shipments to/from Belarus, shipments to Russia, and shipments within Russia.

Thank you for your understanding.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

Customs Clearance and Regulations Notice

In the international logistics industry, the strengthening of the customs compliance system in Europe at the beginning of last year has triggered a worldwide trend, including in the U.S. and Asia, for shippers of export cargo to be required to declare cargo information, including more accurate descriptions of the contents.

While customs compliance around the world has been tightened this way, unfortunately there has been an increase in the number of shippers making false declarations and shipping tobacco, meat products, etc., which are subject to various regulations in various countries.

These actions are subject to seizure and destruction of cargo by customs and quarantine authorities in each country, and fines for shippers/importers. Transportation and delivery companies are also subject to fines, increased inspections, so we are finding difficulties in these issues.

Therefore, we would like to request the cooperation of all our customers in preventing false declarations. In particular, the Australia Border Force requires us to prevent false declarations of tobacco shipments from Japan to Australia.

If the fraud is discovered, you may be charged an additional fee including a fine. We would appreciate your understanding in advance.

As of Jan 1 2022, when applying the RCEP preferential tax rate to imported goods whose total taxable price per declaration exceeds 200,000 yen, customers will be required to prepare and submit the following documents;

  • the certificate of origin, or

  • the declaration of origin and its attachment at the time of import declaration.

If the imported shipment is a RCEP preferential tax rate applicable item, and you wish to apply the preferential tax rate, please prepare the above necessary documents and contact to our Customer Service before the baggage arrives in Japan. The declaration of origin template and its attachment can be found at Japan Customs website (Japanese only).

Please note that the RCEP tax rate cannot be applied after customs clearance. (Because the request for correction to the RCEP tax rate is not accepted)

If you do not require DHL’s assistance with the RCEP preferential tax rate application before import declaration, or wish to only apply for the general agreement tax rate, please contact your sales representative or Customer Service.

For more information regarding RCEP rules of origin and required documents, please refer to the related customs authorities. In advance of importation, you may refer to Customs regarding the origin of a good.

Billing and Payment Notice

With the introduction of the qualified invoicing system as a method for deducting consumption tax purchases corresponding to multiple tax rates from October 1, 2023, DHL Japan has also notified you of our qualified invoicing business registration number and the status of our qualified invoicing support.

  • Qualified invoicing business registration number: T9010701006154
    • We have completed registration as a qualified invoicing business company. Our registration number will be listed at the bottom of our invoices.
  • Scheduled date of invoice format change: September invoices will be issued accordingly.
  • Description of change

In the past format, consumption tax has been calculated for each taxable item on the invoice and the fractional amount has been calculated. To comply with the requirements of the invoice system, we will change the format so that consumption tax is calculated for the total taxable amount per each invoice with fractional amount.

The taxable amount and consumption tax amount will be indicated as follows.

  3. 10%税率対象合計 TOTAL TAXABLE
  4. 10%消費税 TOTAL TAX
  5. 1~4請求金額合計 TOTAL


*Please note that the consumption tax calculation for each taxable item is still shown, but there may be cases where it is inconsistent with the combined amount of consumption tax for each invoice.

As part of its commitment to the environment, DHL has decided to charge for mailing paper invoices issued after September 1, 2023, and to fully transition to electronic invoicing.

Commission Name : Printed invoice

Starting Date : September 1, 2023

Invoice fee : 462 yen per invoice (420 yen + 10% tax)

In order to receive electronic invoices, you must be registered with the "MyBill" invoice management tool.

As part of its commitment to the environment, DHL has decided to charge for mailing paper invoices issued after September 1, 2023, and to fully transition to electronic invoicing.

 ■Commission Name : Printed invoice

 ■Starting Date : September 1, 2023

 ■Invoice fee : 462 yen per invoice (420 yen + 10% tax)

In order to receive electronic invoices, you must be registered with the "MyBill" invoice management tool.

To promote cashless payment and improve customer convenience, DHL Japan is implementing an Advance Duty Collection service as of October 18, 2021.

Customers without a DHL account number will be notified by SMS or email to make advance payment for incurred import duties, consumption taxes and fees through a provided link.

If payment is not completed in advance, your shipment may be temporarily held at the DHL Service Center.

If you prefer to pay by cash, please contact our Customer Service.