For general inquiries about shipping and transportation, please contact us here.
Tracking & Contact
DHL Express Tracking allows you to track the delivery status of your parcels 24 hours a day, 7 days a week.
Please see our contact information below.
Email us
For tracking inquiries, please contact us here.
If you have any changes or other requests for your shipment, please contact us here.
Please contact us here to request invoices and other shipping documents.
Customer Accounting : jpcqhandling@dhl.com
Technical Support : Jpitmydhl@dhl.com
You can check the FAQ by accessing the digital assistant from your computer and selecting “Technical Support”.
Chat us
This is DHL Express's digital assistant, which is available 365 days a year via PC or smartphone. It can track your shipment, answer your questions, provide FAQs, and connect you to an advisor for chat support if needed during business hours. Please access it from the “Robot” icon in the lower right-hand corner of the screen of shipping management tools such as MyDHL+.
You can also use the digital assistant from LINE.
Call us
Customer Service: 0120-39-2580
Business Hours:
- Monday to Friday 8:00-19:00
- Saturday 8:30-14:00
- Sunday and National Holiday: Closed
Customer Accounting: 03-5479-2330
Business Hours:
- Monday to Friday: 9:00 – 17:30
- Saturdays and Sunday: Closed
Other requests
Free packing materials are available here.