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Convenient international shipping from DHL Service Points
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Express Easy is a package service that allows you to prepare and send your shipment from any DHL Service Point.
At DHL Express, we pride ourselves on our global network, our local knowledge, and our ability to offer a reliable delivery service.
To ensure operational continuity during a period of high demand, we will be activating a Demand Surcharge effective 15 September 2024 until 31 January 2025.
THE SERVICES THAT SUBJECT TO DEMAND SURCHARGE
DHL Express Worldwide, DHL Express Worldwide Import, DHL Express 9:00/10:30/12:00, DHL Express Envelope, DHL Express Easy, DHL Medical Express, DHL Breakbulk Express.
THE MECHANISM OF THIS SURCHARGE
The Demand Surcharge will apply per shipment in Japanese Yen per kg according to the origin and destination.
Should there be any modifications to the charge or the applicable dates, we will provide advance notice, however, to stay up to date with the latest information about Demand Surcharge and to understand how these surcharges are calculated, please visit website.
We value your business and appreciate your support with the activation of this surcharge.
Please be informed that Kinko's stores will no longer be accepting DHL shipments as a DHL service point, effective 30 September, 2024 (Monday).
We would like to apologize for any inconvenience this may cause and seek your kind understanding and cooperation on this matter.
For DHL Express Easy, the dedicated envelope and box must be used and shipper must pay necessary charges.
Please refer to the DHL Service Guide for information on what items cannot be shipped internationally via Express Easy. Also there are some, while extremely limited, countries and regions where DHL does not provide services. Currently, Russia and Iran are among them. Please contact DHL Customer Service (0120-39-2580) for more information.
DHL will examine shipment upon receipt and it may be returned to shipper.
DHL customers who have an account number starting with 5 can drop off shipment at Service Point. Some Service Points not accepting such drop-offs are indicated at store information.
DHL Service Points, excluding DHL facilities (i.e. DHL Service Center), do not provide return service for any international retailing and collect service paid for by recipients.
For questions and clarification, please call DHL Customer Service (0120-39-2580).
- ID presentation is required by Ministry of Land, Infrastructure, Transport & Tourism to prevent aircraft terrorism.
- Shippers including DHL account holders must present their ID at Service Point. Otherwise, shipment will not be accepted.
- Acceptable ID: Driver’s License, Passport, My Number Card, Residence Card/Special Permanent Residence Certificate. All must be valid and have ID photo and the present address.
- Non-document shippers using Express Easy must fill out Shipment Contents Confirmation sheet.
- If shipment is brought in by a representative, not the actual shipper,
- The representative must present his/her ID.
- For Express Easy non-document shipment, the representative must fill out Shipment Contents Confirmation sheet in his/her own name.
- For any questions, please contact DHL Customer Service at 0120-39-2580
Please also check our FAQs for more information.
The safety and security of the shipments we transport is of utmost importance to us. We therefore inspect shipments handed over to us to check for any restricted or prohibited commodities, hazardous material, contraband etc. Such inspections may be conducted by several methods like physically opening and examining the contents of the package, using sniffer dogs, x-ray machines etc.
For non-account customers, every shipment is inspected. Please note that when you hand over your shipment to us, we reserve the right to inspect the shipment.
We seek your understanding that this is done for the safety of your packages. Please help us to help you by doing the following:
- Co-operate with the courier / service point executive at the time of shipment inspection.
- Do not wrap or seal the packages until the package has been inspected.
Please note the following:
- Import duties and tax, if imposed by the destination country, will be charged to the consignee.
- Free-of-charge or used goods are subject to duties and tax.
- The consignee must provide any additional documents necessary for import procedures.
- Delivery will be delayed when additional information is required for import clearance.
Thank you for your understanding.
Note: This policy is aligned with the legal and regulatory requirements of numerous Governments / other Regulatory authorities and is standard practice across the express delivery industry to ensure only legitimate shipments are accepted.
Recently, validation of shipping invoices by customs authorities in the EU and other countries have become stricter. Unclear descriptions on invoices may cause customs clearance delays or be rejected at the destination country. Therefore, please describe shipment contents in detail, accurately and appropriately on the waybill and invoice so that it can be clearly understood by customs.
For more information, please click here.
As of July 1st 2022 , the Taiwan Customs Authorities requires pre-registration and pre-clearance authentication for import shipments to consumers (2C) in Taiwan.
For more information, please click here.
How to use Express Easy
You can ship in 3 simple steps!
1, Bring Your Own: Find a DHL Service Point
On the DHL locator, you can search for DHL EXPRESS EASY handling stores that are conveniently located near your residence or workplace.
2, Prepare for shipping
DHL recommends that you create a Waybill in advance before bringing your shipment to a DHL handling store or DHL Service Center. The advance creation of waybills can be easily done using the DHL Express Mobile app. Simply enter the shipment information into the application and show the reception number or barcode displayed at a DHL handling store or DHL Service Center to have a waybill issued. This eliminates the need to fill out a waybill after the package has been brought in and enables smooth shipping.
The DHL Express Mobile app can be downloaded from the following link
*For shipping packages other than documents, please print out the “Shipment Contents Confirmation”, fill in the required information, and bring it with you.
Please note the following:
- For the address, please select the country name first and then enter the zip code.
- When selecting the package type, choose "ENVELOPE1" for documents or "BOX2 to BOX6" for non-document packages. Do not modify the displayed weight. "My Own Package" cannot be selected.
- For documents, select the content details from the provided list. For other packages, please enter specific details such as the material of the item.
* Please be aware that this service may not function properly due to operating system updates, special device settings, available storage space, communication status or speed, and other factors.
* "App Store" is a registered trademark of Apple Inc. in the United States and other countries.
* "Google Play" is a trademark of Google LLC.
* The use of the application is free of charge, but customers are responsible for any data or packet communication charges incurred when downloading and using the application.
3, Bring it in, Pack it & Ship it
Upon presentation of the application number, an waybill will be printed at the point of service. Special packing materials are used for easy shipping.
- After pickup, DHL will inspect your shipment. If it contains items that cannot be ship, we will arrange for the return of the package to the customer.
- If the package you plan to ship exceeds the size limit for Express Easy, please contact DHL Customer Service for assistance.
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