Optional services, Surcharges and Customs services

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DHL Optional Services, Surcharges and Customs Services

As experts in international shipping, DHL Express offers a wide range of optional shipping services, surcharges and customs services. These are in addition to applicable transportation charges.


In order to maintain a consistently high level of service, in specific circumstances DHL Express levies a surcharge for exceptional activities, ensuring that these surcharges are fair for all of our customers.


Shipping cross-border can seem complex, and incorrect customs paperwork is one of the main causes of delays for SMEs shipping across borders.

To speed up international shipping and simplify customs transactions, DHL Express has developed My Global Trade Services, an intuitive, all-in-one portal.

 MyGTS is a free, user-friendly platform that will help you navigate all international shipping regulations, seamlessly. You can log in with your existing DHL Express Business Account or register a new MyGTS account to access:

  • Pre-shipment Planner: a dedicated tool to help your business comply with all import/export regulations and calculate Landed Cost.
  • Accurate Harmonized System Codes: no more guesswork; MyGTS leverages AI to give you the correct classification for your shipment every time, making customs clearance faster. Search for HS codes using keywords or the code directory.
  • Landed Cost for goods in any country: calculate your product cost, duties & taxes, and freight charges to enhance your pricing strategy and give your customers transparency over shipping fees – which builds trust with your business.  
  • Guidance on each country’s import and export requirements before you ship – no more goods held up at borders!
  • All the documents you’ll need for fast and easy customs clearance.
  • A product catalog feature – where you can save past searches, product details and tariff codes for quicker repeat shipping.


You can log in to MyGTS with your existing DHL Express account, or register a new MyGTS account. Click below for your options.