Optional Services

DUTIES AND TAXES PAID Arrange for shipper or third party billing of duties and taxes at destination.

DEDICATED PICKUP AND DELIVERY Arranges for a dedicated vehicle to collect or deliver shipments outside normal business hours.

SATURDAY DELIVERY Saturday delivery service to key cities in more than 70 countries.

SHIPMENT INSURANCE Comprehensive financial coverage for your shipments in the unlikely event of damage or loss.

EXTENDED LIABILITY Additional financial coverage for your documents in the unlikely event of damage or loss.

DIRECT SIGNATURE Arranges for DHL to obtain a direct signature from consignee at destination.

PRINTED INVOICE For customers that require a paper invoice where e-billing is the agreed standard.

RESIDENTIAL ADDRESS If you indicate that your recipient’s address as residential, consignee will receive proactive tracking updates by e-mails or SMS.

GOGREEN CLIMATE NEUTRAL Receive a reliable calculation of carbon emissions, broken down to your shipment level.

CHANGE OF BILLING For customers that require a paper invoice where e-billing is the agreed standard.

NEUTRAL DELIVERY DHL Express takes measures to mask the value of your shipment from the recipient.

PROACTIVE TRACKING Our Customer service will provide proactive verbal updates on your shipment’s progress once the transit time (TT) has exceeded the committed TT. Booking of this service is only available through Customer service at an additional charge of SGD $9 per shipment.