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Clinical Trial Logistics: Empowering Clinical Trial Research with DHL's Medical Express (WMX) Service

4 min
courier picking up a shipment for clinical trial research

The world of clinical trials research is evolving, which has led to an accelerated supply chain transformation for the medical industry.

Over the past decades, DHL Express has developed a global network that specifically supports clinical trial logistics. We understand the challenges and complexities of transporting these time and temperature-sensitive shipments ranging from investigational medicine/drugs, vaccines, clinical supplies/kits and bio-specimen samples (UN3373, Category B Biological substance) to and from clinics/hospitals and clinical research organisations (CRO) and laboratories around the globe.

With our Medical Express – WMX – solution, you can rest assured that every shipment is treated with utmost care. We focus on what’s inside the box – each shipment supports crucial research that can help save lives. Being a reliable global courier service that pays attention to the intricacies of delivery, you can depend on us for smooth transportation of all medicines and clinical-related specimens across the world.

How DHL Express Can Help you with your clinical trial logistics?

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WHY CHOOSE DHL MEDICAL EXPRESS (WMX)

DHL Medical Express or WMX shipments are treated with utmost priority in our global network. Our capability provides real value to your business through safety, speed, efficiency, and reliability. Our end-to-end medical logistics solutions are designed to provide you, your sponsors, investigators, and patients peace of mind.

With our WMX courier service, you can gain access to:

Priority handling for easliest posible delivery and latest pick-up

Priority handling for earliest possible delivery, and latest pick-up

On-time delivery

On-time delivery to over 165 countries in optimal conditions within 24-48-72 hours

Temperature-controlled solution & handling

Dangerous Goods compliance and customs expertise

Dangerous Goods compliance and customs expertise

Dedicated customer service with industry knowledge

Dedicated customer service with industry knowledge

Inovative temperature controlled packing solution

Innovative Temperature Controlled Packaging Solution (Dry Ice supplies and pre-conditioning)

24/7 LIVE shipment monitoring & exception management

Contingency: Re-icing & cold storage

FULL LOOP SERVICE & PACKAGING SERVICE FOR WMX SHIPMENTS

DHL Express Singapore offers Full Loop Service to hospitals and medical clinics, and packaging of WMX deliveries for various temperature requirements. Talk to us to find out more.

THERMO PACKAGING SOLUTIONS FOR BIOLOGICAL SAMPLES

Frozen

Designed for sending contents at temperatures below minus 20º C.

Dry Ice Supplies

DHL Express partner with Local Vendors in most of the countries in APEC* to provide innovative dry ice solutions.

  • Delivery typically next working day
  • Deliver Frozen packaging using loop service to hospitals
  • Same-day shipping in APEC except JP/IN (JP/IN is next day uplift)
  • Exact and reliable planning for your collection location
  • Excellent customer service

CHILLED

Designed to cope with a chilled temperature environment between 2º and 8º C.

Controlled Ambient

Designed to cope with a controlled room temperature environment between 15º and 25º C.

Ambient

Our Ambient boxes are delivered as complete solutions that include Absorbent Sleeves, Pressure Bags, Coolant Wraps and packaging instructions within the box

1. Ambient Non Insulated

For the shipment of non-temperature controlled UN 3373 Biological Substances, Category B.

2. Ambient Insulated

For the shipments of temperature controlled UN3373 Biological Substances, Category B.

An additional insulated liner gives your ambient temperature shipments more protection against changes in outside temperature.

  • 24/7 monitoring & exception management

    Over 9,000 DHL Certified Life Science Healthcare Specialists are trained to manage your bookings from clinics and hospitals sites. With our Global Quality Control Centre, we also provide 24/7 monitoring support for all medical couriers to and from Singapore as well as contingency activations.

  • Customs clearance experts & industry-trained customer service

    You can avoid any potential delays in the delivery of all medicines and other WMX shipments when you have a team of customs clearance experts at DHL Express guiding you along the way. We can help you calculate taxes and more, alongside a suite of online tools on MyDHL+ which makes shipment preparation a breeze.

  • First stop delivery in Singapore

    All Medical Express (WMX) shipments are treated with the highest priority throughout our DHL network. We pick up all shipments as late as possible and deliver them with the earliest available service by our reliable courier delivery team.

    Saturday Delivery option is also available upon request.

CHOOSE DHL MEDICAL EXPRESS SERVICE FOR SAFE COURIERS GLOBALLY

As an industry leader and a premium express courier provider, we share your desire for service excellence. We understand the complexity and urgency surrounding the Life Sciences and Clinical Research industry in Singapore and beyond. You can trust us to provide best-in-class medical delivery services through WMX and a dedicated Life Sciences & Healthcare team at DHL Express.

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