A look inside DHL Health Logistics

A spectrum of care: Tailored solutions for every healthcare need

The diverse and highly specialized nature of the life science and healthcare supply chain means a one-size-fits-all approach simply doesn't work. Each segment, from cutting-edge research to patient-facing care, demands unique solutions. Understanding this, DHL Health Logistics offers a comprehensive suite of specialized services, covering areas such as:

Specialty pharma logistics

Navigating the complexities of specialty pharma logistics demands an uncompromising approach to precision and patient focus, with features like:

• Stringent cold chain integrity: Maintaining precise temperature control is critical, with the capabilities of cold chain deliveries spanning from ambient (15-25°C) and cold (2-8°C) to deep-frozen and cryogenic (-196°C) environments. This ensures the integrity of sensitive pharmaceuticals throughout the entire journey.
• "White Glove" services: For high-touch, personalized handling and delivery of irreplaceable medical logistics shipments, DHL Health Logistics offers "White Glove" services. This specialized care ensures that critical pharma logistics products reach their destination with the utmost attention.
• Real-time tracking and monitoring: The importance of real-time tracking and monitoring for sensitive shipments like these cannot be overstated. Comprehensive visibility ensures constant oversight, mitigating any potential risks that may jeopardize the delivery of these critical products.

Pharmaceutical logistics

Pharmaceutical logistics requires a delicate balance between cost-efficiency and uncompromising compliance, a challenge DHL Health Logistics is expertly equipped to handle through:

• Cost-efficiency and GxP compliance: DHL Health Logistics excels at balancing the need for cost reduction with stringent Good Distribution Practice (GDP) and Good Manufacturing Practice (GMP) compliance. This ensures efficient operations without ever compromising product integrity within the healthcare supply chain.
• Comprehensive distribution solutions: DHL Health Logistics provides solutions that span warehousing, precise inventory management and reliable distribution to a vast network of pharmacies, hospitals and clinics. This offers crucial end-to-end support for pharma logistics, effectively reaching patients.
• Preparedness for demand surges: DHL Health Logistics boasts a strong capability to manage seasonal demand fluctuations, execute comprehensive pandemic planning and facilitate large-scale vaccine distribution. This highlights their pivotal role in health logistics during critical times.
• Strategic investments in infrastructure: A key investment reinforcing DHL’s commitment to medical logistics is the new Pharma Hub in Singapore. This state-of-the-art facility enhances regional capabilities, directly supporting the complex demands of pharmaceutical logistics and the broader healthcare sector.

Clinical trial logistics

Clinical trial logistics demands unparalleled precision and compliance, as it involves the movement of highly sensitive and critical materials. DHL Health Logistics offers specialized solutions for these complex needs, ensuring the integrity and timely delivery of every shipment via:

• Managing IMP and biological samples: Expertly handling Investigational Medicinal Products (IMP) and vital biological samples is paramount for the integrity and progress of clinical research. DHL Health Logistics ensures these critical items are managed with the utmost care and compliance.
• Global GMP-compliant depots: DHL's global shipping network provides GMP-compliant depots for secure storage and distribution worldwide. This extensive infrastructure is vital for supporting complex international clinical trials.
• Direct-to-Patient and hybrid trial models: DHL Health Logistics offers solutions for innovative Direct-to-Patient and hybrid trial models, which are designed to protect patient confidentiality. This approach prioritizes patient convenience while maintaining the highest standards in healthcare supply chain management.
• Specialized packaging and temperature monitoring: DHL Health Logistics ensures sample and product integrity from origin to destination by utilizing specialized packaging and continuous temperature controlled shipping. This meticulous approach is essential for maintaining the viability of sensitive trial materials and accurately validating research results.

Medical device logistics

Medical device logistics demands specialized handling for a vast spectrum of products, ensuring precision and integrity are maintained at every step. This includes:

• Diverse product handling: From low-value pharmaceutical products like masks to high-value capital equipment such as MRI machines, DHL Health Logistics manages a diverse range of medical devices with tailored solutions. This ensures each product receives appropriate care throughout its journey within the healthcare supply chain.
• "Device Final Mile" services: Critical "Device Final Mile" services ensure the timely delivery of essential surgical kits and implants directly to healthcare facilities. This specialized attention helps maintain crucial surgical schedules and supports efficient patient care.
• Aftermarket services: Maximizing device uptime is paramount for healthcare companies, and DHL Health Logistics supports this by managing spare parts, returns, and repairs. These aftermarket services are vital for maintaining the continuous operation of essential medical devices in clinics and hospitals.
• Expertise in installation and decontamination: Beyond standard transport solutions, DHL Health Logistics’ 3PL solutions includes specialized expertise in installation and decontamination for complex hospital equipment. This ensures the seamless integration of devices into medical facilities and strict adherence to health and safety protocols, ultimately supporting the highest standards of patient care.

Consumer healthcare logistics

In the fast-moving consumer market, effective consumer healthcare logistics is paramount for maximizing product availability and sales opportunities via:

• Ensuring on-shelf and online availability: Maintaining consistent product presence in a fast-moving consumer market is crucial for maximizing sales opportunities. This proactive approach directly boosts market reach within your healthcare supply chain.
• Omnichannel fulfillment: Integrating with e-commerce platforms is key for seamless direct-to-consumer delivery, effectively catering to modern shopping habits. This comprehensive solution streamlines the entire healthcare logistics approach, smoothly bridging online and offline retail experiences.
• Utilizing automation and standardized processes: For high-volume consumer healthcare logistics, automation and standardized processes are crucial for driving efficiency. These solutions effectively reduce operational costs and enhance overall speed, ensuring your products move swiftly.
• Value-added services: To meet evolving retail demands, services like co-packing and labeling provide essential additional value. These tailored solutions help products comply with specific market requirements and optimize shelf appeal, directly supporting your brand's presence.

Aid and relief logistics

Aid and relief logistics is a highly critical and demanding field, vital for global humanitarian efforts and public health. DHL Health Logistics offers specialized solutions for these complex healthcare logistics operations through their:

• Global network for rapid response: DHL Health Logistics leverages its global shipping network which spans over 220 countries and territories, ensuring rapid and effective disaster response. This unparalleled reach is crucial for swiftly delivering essential aid and medical supplies wherever needed, even in challenging environments.
• Dedicated Control Towers: To manage complex international aid shipments, DHL Health Logistics utilizes dedicated Control Towers. These provide centralized oversight and coordination, ensuring precision and efficiency in distributing vital resources during crises and humanitarian missions.
• Expertise in procurement and distribution: DHL Health Logistics brings extensive expertise in procurement and distribution, essential for both pandemic preparedness and ongoing humanitarian missions. This comprehensive capability ensures that critical supplies reach affected populations efficiently, forming a robust healthcare supply chain in times of need.
• Resilient supply chains for impact: Building robust and flexible healthcare supply chains is paramount to maximizing the real-world impact of aid funding. DHL Health Logistics ensures that every dollar goes further by optimizing the flow of goods, directly strengthening public health systems and contributing to better outcomes worldwide.

The DHL Express advantage: A foundation of trust and technology

DHL Health Logistics offers a truly comprehensive suite of specialized solutions for the life sciences sector, providing robust and compliant support from clinical trials to patient care. Their strength lies in their unparalleled worldwide footprint, combined with deep on-the-ground knowledge in Singapore, ensuring adherence to stringent global and local regulations like GDP and GMP.

This foundation of trust is further strengthened by cutting-edge technology and advanced visibility platforms, which DHL Express uses to ensure continuous improvement and unwavering reliability in every shipment, empowering businesses to build a resilient, compliant, and patient-focused supply chain.

To explore how DHL Health Logistics can transform your operations, create a DHL Express business account today, or contact DHL’s customer care team to find out more!