DHL Express Medical Express (WMX) Service

5 September 2024 4 Mins Read

Whether you are a clinic sending in-vitro reagents to a laboratory based in Europe or a pharmacy shipping your medicine supply from Malaysia to Singapore, achieving the highest levels of speed and reliability is a must to safely transport these items internationally.

DHL Medical Express, or WMX, is a specialised shipping solution typically catered to research, biotechnology and pharmaceutical companies that have an approved account with us.

Our specialised life science teams prioritise speed, security, and temperature integrity when handling your shipments with the utmost care, offering an array of upgradeable services to guarantee that your shipment reaches its intended destination in optimal condition.

From medical devices to in-vitro microorganisms, priority handling of these goods will be required and enforced during shipping and delivery.

Why Ship Medical Shipments with DHL WMX?

Short Lead Time

Benefit from short notice booking and expedite your shipping process with our Monday to Saturday pick-up in over 220 countries. WMX shipments enjoy the latest possible collection timings and priority delivery due to their sensitive nature. Our in-house customs teams are experienced in clearing your shipments on priority to ensure that your shipments do not get held up for prolonged periods.

Comprehensive Range of Temperature Control Solutions

Choose from ambient (room temperature), controlled-ambient (15°C to 25°C), refrigerated (2°C to 8°C), frozen with dry ice (-80°C), frozen (-15°C to -25°C), and ultra-deep frozen (Below -180°C) options. We also offer contingency activation services like dry ice replenishment and access to refrigerated facilities.

Easy Booking and Customised Support

Booking is made simple with the DHL Express Logistics Platform (ELP). Work with a dedicated life science expert on our customer service team to create a tailored medical or pharmaceutical logistics solution that addresses the specific needs of your products and patients.

Full Customs and Quality Management Compliance

Rely on our customs expertise for full compliance with local, regional, and IATA regulations for DG-compliant medical transportation and UN3373 Category B for biological items. From customer service support, to the operations team handling the shipments, up to the delivery courier, we ensure that you are entrusting your shipment to a dedicated team of experts well-versed in handling WMX shipments.

End-to-End Shipment Visibility

Track your medical deliveries from start to finish with 24/7/365 real-time shipment monitoring by a dedicated life science customer service team.

Benefits of WMX services

Enjoy the following benefits for all our Medical Express shipments:

Pick-Up Within
An Hour

Proactive
Notifications

Seamless Operational
Process

Next Best
Flight Out

Pre-Clearance

Dedicated Courier
Service

Expedited Delivery

HOW CAN I SIGN UP FOR THIS SERVICE?

OPEN A BUSINESS ACCOUNT

How DHL Express Can Help you with your clinical trial logistics?

If you think that your business requires DHL Express’ Medical Express capabilities, you should inform your account manager. Before granting the proper authorisation, we have to verify your eligibility for the service. We must ensure you are in compliance with dangerous goods (DG) standards for international transportation.

Most businesses that require the WMX service deal with sensitive contents that fall under dangerous goods (DG) classifications. DHL Express will send our in-house DG team to evaluate your premises prior to enabling the service.

WMX Approved Shippers

We understand that medical or pharmaceutical contents must be handled with priority and care, so once your Medical Express account is approved, we will customise a comprehensive logistics solution to ensure that your shipments are well taken care of.

A tailored WMX service, customisable to your needs.

FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING WITH DHL EXPRESS’ MEDICAL EXPRESS SERVICE

Packing medical devices and medicines properly before shipping and sending them overseas with DHL Express’ Medical Express service is vital in order to guarantee safe delivery of the items. The very first step is to secure the item within corrugated cardboard or plastic boxes, depending on the type of medicine or device. Then, ensure that you provide sufficient padding around the object inside the box. Consider using packing material such as styrofoam peanuts, bubble wrap or other suitable materials for added protection to provide cushioning during transit. With these steps taken, your item will be packed safely for swift WMX courier service.

Yes, you can ship prescription drugs and medicines internationally through DHL Express as long as you are a Medical Express Approved shipper. Before your business can gain access to this service, DHL Express will send a team of professionals to visit your premises in Singapore and perform a comprehensive evaluation to make sure that all safety regulations are met. Upon confirmation, you can start using WMX for prompt courier delivery of medical devices and other contents.

Yes, DHL Express specialises in the safe and compliant transport of biological samples through our Medical Express service. Our dedicated WMX life science team is trained in handling UN3373 Category B biological substances, ensuring your samples are transported with the utmost care and adhere to all local and international regulations.

Yes, you can send and deliver medicine internationally by courier using DHL Express’ Medical Express services, but certain restrictions and regulations may apply depending on the type of medicine and the destination country. DHL Express' WMX service is designed to handle the shipping and delivery of medicines and medical devices, including prescription drugs, for approved businesses. Our team will guide you through the necessary documentation and ensure your shipment complies with all relevant regulations.

DHL Express Medical Express (WMX) Service