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International and Domestic Shipping Services

Value-driven shipping solutions to reliably reach consumers close to home or around the world


If your business sends large quantities of e-commerce orders or other B2C shipments, DHL eCommerce Solutions has multiple international and domestic shipping service levels to meet your needs.

160 Million U.S. Addresses

Through our partnership with the USPS

220 Countries and Territories

Through our strong group network

22 Distribution Centers

Across the U.S.

International Shipping Services


Lean on our global expertise for your business' international shipping solutions. We've designed our cross-border products to simplify the shipping experience for both the retailer and the consumer.

With our streamlined product portfolio, we've combined the features consumers are looking for so you can feel confident in delivering your products to more than 220 countries and territories across the globe.

Contact a Sales Representative to Get a Quote

DHL Parcel International Direct

Provides international shipping services to 37 key e-commerce markets around the world, and offers speed, high visibility, and improved consumer experience with a duty and tax management option.

Transit Times:
  • 3 - 10 business days

Customs Clearance Options:

  • DDP (Delivered Duty Paid) and Taxes paid in advance 
  • DDU (Delivered Duty Unpaid), now DAP (Delivered at Place), and Taxes paid upon delivery

Address Validation: Service Included

Shipment Value Protection: Up to 100 USD/package inclusive

Maximum Weight to Canada: 66 lbs.

Maximum Weight to Rest of World: 44 lbs.

Full Weight and Size Limitation by Country 

Destinations: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden and United Kingdom

DHL Parcel International Standard

Offers an affordable international shipping solution to over 220 countries and territories of the world. Business customers benefit from simplified postal customs clearance, reliable transit times with end-to-end tracking to key destinations using our global postal network and our international shipping expertise.

Transit Times:
  • Europe and Canada: 4 - 8 business days
  • Rest of World: 8 - 14 business days

Customs Clearance: DDU (Delivered Duty Unpaid), now DAP (Delivered at Place) and Taxes paid upon delivery

Shipment Value Protection: Up to 100 USD/package inclusive

Maximum Weight to Canada: 66 lbs.

Maximum Weight to Rest of World: 44 lbs.

Dimensions:

  • Maximum Length + Girth = 118” (Girth = 2W + 2H)
  • Maximum: Length: 47'', Width, 24”, Height 24”

DHL Packet International

An ideal international shipping service for merchants with lightweight packages looking for a cost effective delivery service to more than 220 countries and territories.

Transit Times:
  • 4 - 8 business days (arrival in destination country)

Customs Clearance: DDU (Delivered Duty Unpaid), now DAP (Delivered at Place) and Taxes paid upon delivery

Shipment Value Protection: Up to 100 USD/per Bill-of-Lading (BOL)

Weight: Up to 4.4 lbs.

Dimensions:

  • Maximum:  Length + Width + Height = 36”
  • Maximum: Each Side = 24”

DHL Duty and Tax Calculator

A fully scalable, easy-to-use solution that will give your customers the ability to prepay all duties, taxes, and fees at checkout to over 200 global e-commerce markets.

Functions:

  • Real-time calculation of duties, taxes and other governmental fees displayed at checkout in shopper’s local currency
  • Calculation based on order information
  • Carrier agnostic

Features:

  • Easy-to-integrate Web Services API or plug-in extension
  • Merchant maintains ownership of the checkout process and full control of foreign market product prices, branding and consumer analytics
  • Compliance features include denied party screening, embargo and common commodity restriction screening

Domestic Shipping Services


Through our expedited shipping process and Workshare partnership with the United States Postal Service (USPS), you benefit from network reliability, postal expertise and an array of value-added services. The local carriers handle both final-mile delivery and return pickups, enabling you to reliably reach more than 160 million addresses in the U.S.

Contact a Sales Representative to Get a Quote

DHL SmartMail Parcel & Parcel Plus

Efficient and cost-effective B2C domestic shipping service for packages, with carbon-neutral service level option.

Service Levels:

  • Expedited Max: 2/3 postal days1
  • Expedited: 2-5 average postal days
  • Ground: 3-8 average postal days

DHL Smartmail Parcel: Maximum Weight 16 oz.

DHL Smartmail Parcel Plus: 1-25 lbs.

Dimensions:

  • Maximum Length 27'', Width 17'', Height 17''
  • Length + Girth ≤ 50” (Girth = 2W + 2H)

Shipment Value Protection: Up to 100 USD2

1Some remote areas are assigned an Expected Day of Delivery (EDD) of more than 3 days. 

included for Expedited Max; available for a fee for Ground & Expedited

DHL SmartMail Flats

Are you mailing direct marketing material? Does your business send brochures, newsletters, annual reports, proxies or enrollment kits? DHL SmartMail Flats is the ideal solution.

Service Level:

  • Ground: 3-8 average postal days

Max Weight: 16 oz.

Dimensions:

  • Maximum Length 15'', Width 12'', Thickness 0 .75''  (uniform thickness within 0.25”)
  • Must flex 1” if less than 10”, Must flex 2” if 10”-15”

DHL SmartMail Bound Printed Matter

For marketing, editorial materials publications or manuals that are stapled, glued, stitched or spiral-bound.

Service Levels:

  • Expedited: 2-5 average postal days
  • Ground: 3-8 average postal days

Weight: 1 - 15 lbs.

Dimensions:

  • Maximum Length 27'', Width 17'', Height 17''
  • Length + Girth* ≤ 50” (Girth = 2W + 2H)

DHL SmartMail Parcel Return

For merchants looking to simplify and expedite their returns process, our returns solution provides businesses with a variety of label options and drop-off methods, making a seamless experience for consumers.

Service Levels:
  • Light: 2-4 average postal days for lightweight packages that don’t exceed 16 oz.
  • Plus: 1-3 average postal days for packages up to 70 lbs.
  • Ground: 3-8 average postal days for packages up to 70 lbs.

Drop Offs: Returns can be dropped directly into mailbox or at local Post Office, or picked up via a free scheduled pick-up.

Weight: 16 oz. - 70 lbs. 

Dimensions:

  • Maximum Length 27'', Width 17'', Height 17''
  • Length + Girth ≤ 84” (Girth = 2W + 2H)

Label Solutions:

  • Online/On Demand: Email Label, Consumer API, Link Label
  • Stuff-the-Box: Stuff-the-Box (via DHL eCommerce API), Batch Label, Return Shipment File (RSF)

Shipment Value Protection: Up to 100 USD

Additional Services and Features


To further enhance our domestic and international shipping services, DHL eCommerce Solutions provides a broad selection of premium services.

Shipment Value Protection

Our basic coverage provides peace of mind to you and your customer, with coverage of up to 100 USD per parcel, making it easy to protect yourself against loss or damage to goods while they are in transit.

Additional coverage (above 100 USD) is available. 

For more information, visit our Help Center

Address Verification

Using software that meets the U.S. Postal Service’s rigorous CASS Certification standards, we can verify every address on your domestic shipments, correcting the ZIP Code if necessary.

DHL GoGreen

Meet your customers’ demand for greener shipping options and differentiate your company with DHL GoGreen. This innovative domestic and international shipping service allows you to offset the carbon emissions produced during shipment delivery by paying a small per-piece fee to help fund clean energy projects. Offsets are verified annually by SGS (Société Générale de Surveillance), one of the world’s leading independent verification companies.

Selective Routing

By constantly monitoring shipping traffic patterns throughout the U.S., we can reroute your parcels to bypass local problems – from emergency Post Office closures 100 miles away to severe weather clear across the country. No matter what happens, with Selective Routing, you’ll always have the fastest path to your customers.

Delivery Confirmation Service

Follow your parcels and bound printed matter from door to door with our Delivery Confirmation service. From the second they leave your hands to the moment they reach the final destination; you and your customers can stay informed about shipments throughout their journey – and you can enjoy the peace of mind of knowing they’ve arrived safely. For your flats, applying an 11-digit barcode to every mail piece enables us to send you text files at the close of business each day, detailing where your items are in their delivery journey. You can easily post this information to your website to keep customers informed about their orders.

Customer Web Portal

The DHL eCommerce Solutions Customer Web Portal offers business customers a centralized way to manage their shipment processes. With this tool, you have visibility into shipment activities, billing and other information that is frequently updated.

Key features include creating labels, tracking shipments, managing returns and access to performance reporting and analytics.

For more information, visit our Data Integrations page

Data Integrations

We offer several ways to integrate DHL eCommerce Solutions shipping into your internal systems and sales channels: 

  • Plugins, extensions, and other ready-to-go integration into your preferred e-commerce channels
  • Best in class RESTful API web services
  • EDI requires a file-based data exchange using SFTP

For more information, visit our Help Center

Shipment Value Protection

Our basic coverage provides peace of mind to you and your customer, with coverage of up to 100 USD per parcel, making it easy to protect yourself against loss or damage to goods while they are in transit.

Additional coverage (above 100 USD) is available. 

For more information, visit our Help Center

Address Verification

Using software that meets the U.S. Postal Service’s rigorous CASS Certification standards, we can verify every address on your domestic shipments, correcting the ZIP Code if necessary.

DHL GoGreen

Meet your customers’ demand for greener shipping options and differentiate your company with DHL GoGreen. This innovative domestic and international shipping service allows you to offset the carbon emissions produced during shipment delivery by paying a small per-piece fee to help fund clean energy projects. Offsets are verified annually by SGS (Société Générale de Surveillance), one of the world’s leading independent verification companies.

Selective Routing

By constantly monitoring shipping traffic patterns throughout the U.S., we can reroute your parcels to bypass local problems – from emergency Post Office closures 100 miles away to severe weather clear across the country. No matter what happens, with Selective Routing, you’ll always have the fastest path to your customers.

Delivery Confirmation Service

Follow your parcels and bound printed matter from door to door with our Delivery Confirmation service. From the second they leave your hands to the moment they reach the final destination; you and your customers can stay informed about shipments throughout their journey – and you can enjoy the peace of mind of knowing they’ve arrived safely. For your flats, applying an 11-digit barcode to every mail piece enables us to send you text files at the close of business each day, detailing where your items are in their delivery journey. You can easily post this information to your website to keep customers informed about their orders.

Customer Web Portal

The DHL eCommerce Solutions Customer Web Portal offers business customers a centralized way to manage their shipment processes. With this tool, you have visibility into shipment activities, billing and other information that is frequently updated.

Key features include creating labels, tracking shipments, managing returns and access to performance reporting and analytics.

For more information, visit our Data Integrations page

Data Integrations

We offer several ways to integrate DHL eCommerce Solutions shipping into your internal systems and sales channels: 

  • Plugins, extensions, and other ready-to-go integration into your preferred e-commerce channels
  • Best in class RESTful API web services
  • EDI requires a file-based data exchange using SFTP

For more information, visit our Help Center

Get Started


If you’re interested in our Domestic and International Shipping Services, tell us a little bit about your business needs and we’ll have one of our E-Commerce Experts work out the details and get back to you.