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Domestic Shipping Services

Value-driven shipping solutions to efficiently connect your business with consumers in the United States


Through our expedited shipping process and Workshare partnership with the United States Postal Service (USPS), your business benefits from network reliability, postal expertise and multiple service levels that balance speed and cost-effectively.

18 Distribution Centers 

Across the U.S.

165 Million U.S. Addresses

Through our partnership with the USPS

42,700 Tons 

Carbon emissions offset in 2022

Domestic Product Portfolio


DHL SmartMail Parcel & Parcel Plus

Efficient and cost-effective B2C domestic shipping service for packages, with carbon neutral service level option.

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Service Levels:

  • Expedited Max: 2/3 postal days1, 2
  • Expedited: 2-5 average postal days
  • Ground: 3-8 average postal days

DHL SmartMail Parcel: 1 – 15.99 oz.

DHL SmartMail Parcel Plus: 1-25 lbs.

Dimensions:

  • Maximum Length 27'', Width 17'', Height 17''
  • Length + Girth ≤ 50” (Girth = 2W + 2H)

Shipment Value Protection: Up to 100 USD3

1 Some remote areas are assigned an Estimated Day of Delivery (EDD) of more than 3 days.

2 All Domestic Expedited Max Shipments are carbon neutral

3 Included for Expedited Max; available for a fee for Ground & Expedited

DHL SmartMail Bound Printed Matter

For marketing, editorial materials publications or manuals that are stapled, glued, stitched or spiral-bound.

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Service Levels:

  • Expedited: 2-5 average postal days
  • Ground: 3-8 average postal days

Weight: 1 - 15 lbs.

Dimensions:

  • Maximum Length 27'', Width 17'', Height 17''
  • Length + Girth* ≤ 50” (Girth = 2W + 2H)

DHL SmartMail Parcel Return

For merchants looking to simplify and expedite their returns process, our returns solution provides businesses with a variety of label options and drop-off methods, making a seamless experience for consumers.

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Service Levels:
  • Light: 2-4 average postal days for lightweight packages that are less than 16 oz.
  • Plus: 1-3 average postal days for packages up to 70 lbs.
  • Ground: 3-8 average postal days for packages up to 70 lbs.

Drop Offs: Returns can be dropped directly into mailbox or at local Post Office, or picked up via a free scheduled pick-up.

Shipment Value Protection: Up to 100 USD

Weight: 1 oz. - 70 lbs. 

Dimensions:

  • Maximum Length 27'', Width 17'', Height 17''
  • Length + Girth ≤ 84” (Girth = 2W + 2H)

Label Solutions:

  • Online/On Demand: Email Label, Consumer API, Link Label
  • Stuff-the-Box: Stuff-the-Box (via DHL eCommerce API), Batch Label, Return Shipment File (RSF)

Additional terms apply.

Please note: DHL eCommerce reserves the right to update and change its Zones on occasion. Please contact Customer Service for current DHL eCommerce Zone information.

Additional Services and Features


To further enhance our domestic shipping services, DHL eCommerce provides a broad selection of premium services.

Shipment Value Protection

Our basic coverage provides peace of mind to you and your customer, with coverage of up to 100 USD per parcel, making it easy to protect yourself against loss or damage to goods while they are in transit.

Additional coverage (above 100 USD) is available.

For more information, visit our Help Center

DHL GoGreen

Meet your customers’ demand for greener shipping options and differentiate your company with DHL GoGreen. This innovative service allows you to offset the carbon emissions produced during shipment delivery by paying a small per-piece fee to help fund clean energy projects. Offsets are verified annually by SGS (Société Générale de Surveillance), one of the world’s leading independent verification companies.

Selective Routing

By constantly monitoring shipping traffic patterns throughout the U.S., we can reroute your parcels to bypass local problems—from emergency Post Office closures 100 miles away to severe weather clear across the country. No matter what happens, with Selective Routing, you’ll always have the fastest path to your customers.

Delivery Confirmation Service

Follow your parcels and bound printed matter from door to door with our Delivery Confirmation service. From the second they leave your hands to the moment they reach the final destination, you and your customers can stay informed about shipments throughout their journey—and you can enjoy the peace of mind of knowing they’ve arrived safely. You can easily post this information to your website to keep customers informed about their orders.

Shipment Value Protection

Our basic coverage provides peace of mind to you and your customer, with coverage of up to 100 USD per parcel, making it easy to protect yourself against loss or damage to goods while they are in transit.

Additional coverage (above 100 USD) is available.

For more information, visit our Help Center

DHL GoGreen

Meet your customers’ demand for greener shipping options and differentiate your company with DHL GoGreen. This innovative service allows you to offset the carbon emissions produced during shipment delivery by paying a small per-piece fee to help fund clean energy projects. Offsets are verified annually by SGS (Société Générale de Surveillance), one of the world’s leading independent verification companies.

Selective Routing

By constantly monitoring shipping traffic patterns throughout the U.S., we can reroute your parcels to bypass local problems—from emergency Post Office closures 100 miles away to severe weather clear across the country. No matter what happens, with Selective Routing, you’ll always have the fastest path to your customers.

Delivery Confirmation Service

Follow your parcels and bound printed matter from door to door with our Delivery Confirmation service. From the second they leave your hands to the moment they reach the final destination, you and your customers can stay informed about shipments throughout their journey—and you can enjoy the peace of mind of knowing they’ve arrived safely. You can easily post this information to your website to keep customers informed about their orders.

International Shipping Services


Rely on our global expertise and worldwide coverage for your business' international shipping strategy. Our cross-border solutions are designed to simplify the shipping experience for both the retailer and the consumer. 

Get Started


If you're interested in our Shipping Services, tell us a little bit about your business needs and we'll have one of our E-Commerce Experts work out the details and get back to you.