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Business Help Center

For our current DHL eCommerce business customers and prospects

From policies and surcharges to e-commerce platform integration, our DHL eCommerce Help Center is your resource for the detailed answers to your questions.

Contact Sales and Business Support

Find all the ways to get in touch with us

FAQs

Answers to your top questions about working with us

Terms and Conditions

Download and review our terms and conditions

Chargeable Weight

Learn how to determine the chargeable weight of a shipment

Surcharge Policies

Find details about our applicable surcharges

Hazardous and Unacceptable Shipments

Read more about our limited quantity and unacceptable shipment policies

Undeliverable Shipments

See information regarding undeliverable international shipments

Shipment Value Protection

Details on coverage and filing claims

Credit Application

Apply for credit and learn more about our process

Platform and Data Integrations

To leverage our services in a convenient and flexible way, we offer several methods to integrate DHL eCommerce shipping into your internal systems, sales channels and digital platforms.

Partner Program

Seamlessly connect e-commerce businesses with our shipping services.
Partner Directory

Explore our roster of technology partners.
Find a Partner

Request guidance on finding the right DHL Partner.
Data Integrations and Portal

Details about our data integrations and customer web portal, DHL Vantage.

Need help with a shipment that is en route?

Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you find the information you need.

Tracking

Use your tracking number to view status

Customer Service

View FAQs and self-service for shipment questions