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Shipment Value Protection

DHL eCommerce Shipment Value Protection provides peace of mind to you and your customer, with coverage of up to 100 USD per parcel, making it easy to protect yourself against loss or damage to goods while they are in transit.

Covered Products

Domestic Products

  • DHL SmartMail Parcel Plus (Expedited & Ground)
  • DHL SmartMail Parcel Return (Plus, Light & Ground)
  • DHL SmartMail Parcel Expedited Max

International Products

  • DHL Parcel International Direct
  • DHL Parcel International Standard
  • DHL Packet Plus International

Additional Coverage

For additional coverage (above 100 USD) on these services or for coverage of products not listed above please complete and submit the online form

Please note: Shipment Value Protection is provided by U-PIC Insurance Services on behalf of DHL eCommerce.

Commodities not covered by Shipment Value Protection

Accounts, bills, bullion, currency, deeds, evidence of debt, furs, original/fine art, computer chips, loose precious/semi-precious stones, jewelry, money, notes, securities, perishable cargo, televisions, tickets, laptop computers, cellular phones, personal goods, or similar property unless endorsed in writing.

Restricted Countries not covered by Shipment Value Protection

Afghanistan; Algeria; Angola (Cabinda); Belarus; Bosnia; Burma; Burundi; Cote d'Ivoire (Ivory Coast); Croatia; Cuba; Democratic Republic of the Congo; Herzegovina; Iran; Iraq; Jordan; Liberia; Libya; Moldova; Montenegro; Nigeria; North Korea; Paraguay; Republic of the Congo (Zaire); Serbia; Sierra Leone; Somalia; Sri Lanka; Sudan; Syria; Togo; Yemen; Zimbabwe

***Or any other country that is or may become embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC).

Shipment Value Protection Provider

Shipment Value Protection is provided by U-PIC Insurance Services on behalf of DHL eCommerce.


Please note all claims are to be submitted by the shipper of the package. Shipper should log in to our Customer Web Portal to submit a claim.

If you are the receiver, please contact us.

All claims must be filed no later than 90 calendar days from the date of shipment.

Loss - Must be filed after 21 days from the date of shipment for domestic and 45 days for international and APO/FPO shipments

Damage – Can be filed immediately

The claim process takes 7-10 business days following receipt of properly completed claim forms.