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Customs Services

We take the complexity out of customs by offering a one-stop solution for all your customs brokerage needs

As the largest customs broker in the world, DHL Global Forwarding has the network to facilitate the movement of goods no matter where you trade. With a global scale and a local presence, DHL has customs service coverage throughout the U.S. and at all major crossing points on the northern and southern borders.


With over 700 dedicated DHL customs services experts, many of which are licensed brokers, DHL is here to provide you around the clock support throughout the country. Our teams have extensive knowledge across all industry sectors and product.

Professional Relationships

DHL is actively involved in all major trade organizations and closely aligned with Partner Government Agencies to assist in developing policy and regulatory changes. Our DHL corporate public policy team in Washington, DC, keeps our compliance staff and customers up-to-date on news and developments in trade.

Compliance Culture

We have invested in technology, talent and training to insure a multi layered compliance structure. Our customs services ensure that your supply chain runs smoothly, timely and compliantly.

Digitally Focused

We offer a broad range of customs brokerage services utilizing the latest customs clearance technologies and EDI capabilities. Our interactive Customs Connection (C2) web portal provides transparent and end to end visibility to all of your customs data.

Our Customs Brokerage Services

DHL Customs Consulting Services

Our customs brokerage consultants can review your supply chain to help enhance customs activities, optimize duties, identify potential risk areas and improve internal controls and procedures to maximize internal compliance.

Services Include
  • Harmonized Tariff Schedule (HTS) classification and validation
  • Compliance issue resolution and Penalty mitigation
  • Prior disclosures, binding rulings
  • Customs compliance assessments
  • Classes and training programs tailored your need

DHL Duty Drawback Services

DHL Duty Drawback Services is a licensed customs brokerage firm with over 30 years of experience. We aggressively pursue all lawful recoveries for our customers while maintaining the highest level of compliance and work with customers to develop and manage entire program: research, applications, data collection and management filings.

Services Include
  • One of the largest Drawback filers – Total claim paid exceeding $2 Billion, 20 dedicated Drawback experts
  • Support programs in all industry sectors
  • 99.9% compliance success
  • Detailed complimentary assessment to identify all possible duty recovery

DHL Foreign Trade Zone (FTZ)

DHL Foreign Trade Zone (FTZ) U.S. solutions are tailored to help manage and optimize the FTZ requirements of your supply chain, providing an end-to-end customized solution. As the largest zone operator, DHL will increase your capability to reduce Merchandise Processing Fees (MPF), tariffs, local taxes and increase cost savings.

Services Include
  • Operator and administrator General Purpose Zones, Specific User Zones and Customer Owned Zones
  • Conduct FTZ feasibility studies
  • Assist in preparing and submitting applications for activation or footprint modifications
  • Maintain all necessary compliance standards

DHL Reconciliation

Specialized group managing U.S. Customs Automated Commercial Environment (ACE) Reconciliation Program. Specific guidelines or timelines allows amendments of issues which are undeterminable at time of entry.

Services Include
  • Dedicated staff to reconciliation
  • Over 200 customers enrolled in programs involving USMCA and value
  • Program tailored to customers' needs
  • Hands-on from initial "flagging" of entry, to receipt of finalized valuations, through final recon filing cycle and including post entry review
  • Can readily support secondary broker data

Take a Look Inside Customs Brokerage

Customs brokerage can be complicated, but it does not have to be. Discover how DHL Global Forwarding takes the complexity out of Customs. Customer declaration details are available through myDHLi web portal. In addition, we offer flexible interfaces with customers to share declaration related data.

Customs Connection (C2) Web Portal

Our dynamic one-stop shop provides our customers and carrier with real-time information via tracking tools, shipment analytics, performance and document availability.

Looking for DHL Customs Documents and Help?

Whether you’re looking for a reliable source of background or some specific regulators updates. We’re here to help in every way.

Let’s Connect

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