The trend of Interactive AI involves artificial intelligence (AI) algorithms that can process human user input, like text and speech, and provide a reasonable response. Advanced forms of this technology can interpret various writing styles and accents, hold complex conversations, perform complex tasks beyond simple commands, and mimic a sense of empathy with human users.
Emerging from the overarching trend of AI, there are multiple types of interactive AI with varying applications ranging from geolocation and navigation, facial detection and recognition, chatbots, digital assistants, speech-to-text dictation, and e-payment, to name a few. Within logistics and the supply chain, this brings greater efficiency to operations, making the day-to-day activities of employees less manual while also delivering a more automated customer experience.
Considering the impact so far of AI on the logistics industry, we here at DHL expect further developments in the next 5 years for the subset Interactive AI trend. This will have a powerful impact on customer-centric business approaches for logistics companies, as use cases are being identified across a multitude of workflow processes at all transactional levels in the supply chain powerfully. Continuous adoption and scaling of interactive AI technology within warehouses and other operational environments as well as in back-office workflows demonstrates the opportunities for human-machine collaboration.